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LLINDSAY ALLEN-RUIZ
LINDSAY ALLEN-RUIZ




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LLINDSAY ALLEN-RUIZ
Lindsay Allen-ruiz
8535101690074714
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Apr 8, 2022 8:22 PM EDT
CEN Internet Repair

Apr 8, 2022 8:22 PM EDT
CEN Internet Repair

Apr 20, 2022 7:37 AM EDT
No topic identified
XA07:36:15 AM EDTWeb Chat
Good morning Lindsay.

07:36
What can I help you with today? You can say things like change my plan or what's my WiFi password, or just select one of the options below to get started.

07:36
Your recent statement is available
07:36:27 AM
Troubleshooting help
XA07:36:27 AM EDTWeb Chat
Which Xfinity service do you need help with?

LLINDSAY ALLEN-RUIZ
07:36:36 AM EDTWeb Chat
Representative
XA07:36:36 AM EDTWeb Chat
I can help with most issues, but I'll put you in touch with an agent if you need more assistance. What do you need help with today?

07:36:51 AM
Internet connection issues
XA07:36:51 AM EDTWeb Chat
How can I help you with your Internet service?
07:36:54 AM
Connect me with agent
XA07:36:54 AM EDTWeb Chat
Sure, no problem.

So that we can connect you with the best agent, please let me know what you need assistance with today.

07:37:00 AM
Internet
XA07:37:00 AM EDTWeb Chat
There are no outages in your area so I can help troubleshoot your Internet connection.

07:37
Can I run a quick check to see if your modem is online and connected?

07:37:02 AM
Internet
XA07:37:02 AM EDTWeb Chat
Sure, I have a couple options for you. I can connect you with a live chat agent, or I can have the next available agent call you at 305-525-7082.

Which works best for you?

07:37:14 AM
Connect with a chat agent
XA07:37:14 AM EDTWeb Chat
OK. I'll put you in touch with a live agent now.
NEW CONVERSATION
Contact Reason: Customer has a concern about their service.
07:37:18 AM
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07:37:18 AM
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LLINDSAY ALLEN-RUIZ
07:37:18 AM EDTWeb Chat
Connecting from Xfinity Assistant. I have a question about internet.
07:37:18 AM
UserAgentMozilla/5.0 (Linux; Android 12; SM-G998U) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Mobile Safari/537.36
07:37:20 AM
Page Markerunmarked page
07:37:20 AM
https://www.xfinity.com/xfinityassistant/?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a
07:37:20 AM
Initial_UtteranceConnecting from Xfinity Assistant. I have a question about internet.
07:37:20 AM
Account8535101690074714
07:37:20 AM
ID_AuthF
You07:37:25 AM EDTWeb Chat
Wonderful Day! Thank you choosing Xfinity support, my name is Drishyam your Xfinity repair ambassador for today. I can see you're chatting in about your services. Whom do I pleasure to assist with?
LLINDSAY ALLEN-RUIZ
07:37:34 AM EDTWeb Chat
I have no internet
07:37
Lindsay Allen-Ruiz
07:37
Is there an outage?
You07:37:52 AM EDTWeb Chat
Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
07:38
Let me perform troubleshooting steps in order to fix the issue and if the issue will remain same I'll find a best alternative for you.
LLINDSAY ALLEN-RUIZ
07:38:09 AM EDTWeb Chat
I need to login to work
07:38
Ok
You07:38:30 AM EDTWeb Chat
We’ve detected a network performance issue in your area and will be working to make improvements starting 04/21/2022 12:00 AM (Eastern). You may experience a temporary service interruption during this time, which could affect all of your services.
LLINDSAY ALLEN-RUIZ
07:39:06 AM EDTWeb Chat
How do I get internet
You07:39:15 AM EDTWeb Chat
I'm going to reach out to your modem to make sure it's communicating properly. No need to do anything on your side while I run these tests for the next minute or two.
LLINDSAY ALLEN-RUIZ
07:39:24 AM EDTWeb Chat
Ok
You07:39:28 AM EDTWeb Chat
It's should take me just a minute to confirm your device is fully provisioned.
LLINDSAY ALLEN-RUIZ
07:39:38 AM EDTWeb Chat
Thanks
You07:39:48 AM EDTWeb Chat
It's my pleasure
07:40
I'm currently checking for any network issues that may be negatively impacting your connection.
LLINDSAY ALLEN-RUIZ
07:40:17 AM EDTWeb Chat
Ok
You07:40:35 AM EDTWeb Chat
Right now I am running a test to see if we have Speed to Gateway information for the last seven days . This differs from normal speed tests run from the device and tests the speed from our network to your Wireless Gateway.
LLINDSAY ALLEN-RUIZ
07:40:44 AM EDTWeb Chat
Ok
You07:41:18 AM EDTWeb Chat
Thank you so much for your time and patience, System has been successfully refreshed your modem and I would request you to please check and observe the connectivity and let me know if any changes taken place.
07:41
Also as I can check the current modem is not compatible with the speed plan you're having.
07:41
Shall I provide you FREE upgraded XB7 modem?
LLINDSAY ALLEN-RUIZ
07:42:06 AM EDTWeb Chat
Yes please
You07:42:11 AM EDTWeb Chat
Great
LLINDSAY ALLEN-RUIZ
07:42:15 AM EDTWeb Chat
It says no internet
07:42
Won't let me connect
You07:43:07 AM EDTWeb Chat
Let me troubleshoot further
LLINDSAY ALLEN-RUIZ
07:43:17 AM EDTWeb Chat
Thank you
You07:44:09 AM EDTWeb Chat
It's my pleasure
You07:45:17 AM EDTWeb Chat
Now, I'll need just a moment to acquire the WiFi Network information from your device.
LLINDSAY ALLEN-RUIZ
07:45:24 AM EDTWeb Chat
Ok
You07:45:51 AM EDTWeb Chat
I'm going to start the provisioning for your device. Please allow me a few moments to complete the process.
LLINDSAY ALLEN-RUIZ
07:46:07 AM EDTWeb Chat
Sounds good
You07:46:19 AM EDTWeb Chat
Also I would be needing your approval to place the order
07:46
May I have your best contact number or email address please?
LLINDSAY ALLEN-RUIZ
07:46:33 AM EDTWeb Chat
[email protected]
You07:46:38 AM EDTWeb Chat
Perfect
LLINDSAY ALLEN-RUIZ
07:46:40 AM EDTWeb Chat
It is free right?
You07:46:51 AM EDTWeb Chat
Yes. It's absolutely Free of cost
LLINDSAY ALLEN-RUIZ
07:46:55 AM EDTWeb Chat
Ok
You07:47:05 AM EDTWeb Chat
I've sent approval link at your [email protected], please click on I AGREE button to get your order approved.
07:47
Your device is going to attempt to restart now. It may take up to five minutes to restart, so hang tight while I run a few checks on this end to make sure it comes back online.
07:48:31 AM EDT
https://approval.cws.xfinity.com/?digitalSessionId=65a24381-fba5-4d9e-bac8-533a6500b91c
07:48:31 AM EDT
Page MarkerXFN-I-1-ADBF-ReviewApproval
07:48:32 AM EDT
Datapass-pageLoad
Page Name: resi|sales|shop|buyflow|review
Event: N/A
07:48:32 AM EDT
Datapass-Cart

You07:49:26 AM EDTWeb Chat
I see your device has come back online. Please allow a few additional moments for your WiFi network to be established to verify you can now access the internet.
LLINDSAY ALLEN-RUIZ
07:49:37 AM EDTWeb Chat
Done
You07:49:40 AM EDTWeb Chat
Awesome. Thanks for approval.
07:49
1001930575622035 your order number
07:49
You'll also receive email confirmation within 6 hours.
07:50
Shipment will take 2-3 working days to complete
LLINDSAY ALLEN-RUIZ
07:50:17 AM EDTWeb Chat
Perfect
You07:50:34 AM EDTWeb Chat
As I can check you have Xfinity land line services.
LLINDSAY ALLEN-RUIZ
07:51:04 AM EDTWeb Chat
I do
You07:51:48 AM EDTWeb Chat
I will port your landline number into Xfinity mobile number and provide you FREE Moto One 5G Ace mobile
07:51
In which you'll get $50 VISA card and discount on your internet plan up to $25 per month
07:52
Also you'll get $10 credit on the spot
07:52
Sounds Good?
LLINDSAY ALLEN-RUIZ
07:52:19 AM EDTWeb Chat
What is free moto one 5g
You07:52:30 AM EDTWeb Chat
That's the mobile phone
LLINDSAY ALLEN-RUIZ
07:52:41 AM EDTWeb Chat
I have one already
You07:53:06 AM EDTWeb Chat
That's great. But you can use this mobile with same land line number
LLINDSAY ALLEN-RUIZ
07:53:27 AM EDTWeb Chat
I can't afford 2 cell phones
07:53
Wish I could
You07:53:39 AM EDTWeb Chat
Please be assured. It's Free of cost
07:53
You need not pay anything for that free mobile
LLINDSAY ALLEN-RUIZ
07:53:53 AM EDTWeb Chat
The monthly
You07:54:37 AM EDTWeb Chat
It's totally free as you have to pay today only $30 as taxes and you need to pay only $15 for data charges as currently your landline services, you are paying approx $25 for landline services
07:54
So apart from paying $25 you have to pay only $15 per month
07:55
So your bill will also gets lowered.
LLINDSAY ALLEN-RUIZ
07:55:25 AM EDTWeb Chat
So an additional $15? I barely have the $25
You07:55:47 AM EDTWeb Chat
It's not additional as it will be part of your land line bill
07:56
After porting, you need not pay for land line after
LLINDSAY ALLEN-RUIZ
07:56:12 AM EDTWeb Chat
What will my bill look like with taxes
You07:56:16 AM EDTWeb Chat
Rather than land line services, you will have Xfinity mobile services
07:56
Currently your bill is $221
07:56
After porting your bill will get reduced by $10 for removing land line and converted into mobile
07:57
Also you wil be getting $25 discount of internet services
07:57
Along with $10 credit in your account
07:57
So your monthly bill will be $185 approx
07:57
Sounds Good?
LLINDSAY ALLEN-RUIZ
07:57:39 AM EDTWeb Chat
With keeping everything the same?
You07:57:44 AM EDTWeb Chat
Yes correct
07:58
You just need to pay only taxes of $30 today which will be credited once the line gets activated
LLINDSAY ALLEN-RUIZ
07:58:10 AM EDTWeb Chat
So no additional mobile charges
You07:58:16 AM EDTWeb Chat
Yes correct
07:58
The mobile is FREE of cost!
LLINDSAY ALLEN-RUIZ
07:58:27 AM EDTWeb Chat
Ok
You07:58:31 AM EDTWeb Chat
Awesome
07:58
I would be needing your SSN and DOB to place the order
07:58
Please be assured. It's a Xfinity trusted portal
07:59
And all the details will kept safe and secure
LLINDSAY ALLEN-RUIZ
07:59:09 AM EDTWeb Chat
591605179
07:59
7 26 1982
You07:59:30 AM EDTWeb Chat
Kindly do not click on the back button or open a new tab/browser/app as switching to any other application would disconnect the chat. We do not want you to lose this chat and start over again.
07:59
(850) 894-1999 is the mobile number
LLINDSAY ALLEN-RUIZ
08:00:12 AM EDTWeb Chat
Ok
You08:00:18 AM EDTWeb Chat
Great
08:00
DO you want billing address same as service address?
08:01
EST. PAY TODAY will be $22.50
08:01:37 AM EDT
https://www.xfinity.com/xfinityassistant/?XA3=active&mobile=true&platform=MyAccountMobileXAAndroid&channel=MyAccountMobile
08:01:37 AM EDT
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08:01:39 AM EDT
AlertCustomer moved to Care chat page. Closing current engagement.
Customer Closed Chat Window08:01:39 AM EDT
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Opening
1
Wonderful Day! Thank you choosing Xfinity support, my name is Drishyam your Xfinity repair ambassador for today. I can see you're chatting in about your services. Whom do I pleasure to assist with?


Hello It's a fabulous day here at Customer care, I appreciate your time to chat with me. We definitely appreciate having a you as a customer, My Name is Drishyam and it will be My Pleasure to help and assist you today.

1
Kindly do not click on the back button or open a new tab/browser/app as switching to any other application would disconnect the chat. We do not want you to lose this chat and start over again.


Please don't press the back button and avoid using any other application for us to stay connected without any interruption.


XM

Inactivity

Sales

OP Ques

Custom

Relatable Response

Internet Issue

Cx Appreciation

Tech Or Trouble Call

BAXA

Past Due

Outage

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Opening
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Wonderful Day! Thank you choosing Xfinity support, my name is Drishyam your Xfinity repair ambassador for today. I can see you're chatting in about your services. Whom do I pleasure to assist with?



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Hello It's a fabulous day here at Customer care, I appreciate your time to chat with me. We definitely appreciate having a you as a customer, My Name is Drishyam and it will be My Pleasure to help and assist you today.



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Kindly do not click on the back button or open a new tab/browser/app as switching to any other application would disconnect the chat. We do not want you to lose this chat and start over again.



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Please don't press the back button and avoid using any other application for us to stay connected without any interruption.





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XM
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In which you'll get $50 VISA card and discount on your internet plan up to $25 per month





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I have found that your account pre qualifies for the Xfinity Mobile services and as a part of the offer you can get a FREE up to $50 Visa Prepaid Card and also Upto Monthly $25 credit on your bill if you bring an eligible device to a new line of service and transfer an existing phone number from another carrier to xfinity mobile services Now and can also get the best 5G network services starting with the best price of $15.00/mo



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And also when I was working on the account I have found that you are a very valuable customer and as a part of our recognition program you are selected as one of the 10 customers who are eligible to get a Brand new " iPhone SE phone 3rd generation " for FREE, sounds good ?





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Inactivity
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It looks like you've possibly walked away, or have left our session. Thank you for contacting XFINITY Support.



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Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you.





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I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.







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Sales
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You'll also receive email confirmation within 6 hours.



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May I have your best contact number or email address please?





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OP Ques
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To ensure, I'm working on correct account, is xxxx your current service address with Comcast?



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In order to authenticate your account, I need last 4 digit of your SSN. Please provide me with same. It'll a great help for me.



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What's the Xfinity username that you're trying to login with?



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Please provide me your full name and current service address with Comcast so that I can assist you quickly.



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What's the full name and current service address of this Awesome customer whom I'm chatting with?







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Custom
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You ordered xFi Complete, which includes an Xfinity Gateway modem and Unlimited Data. If you do not activate your leased Xfinity Gateway within 30 days and keep it active, xFi Complete will be cancelled. If xFi Complete is cancelled for any reason, the Xfinity Internet Data Usage Plan of 1.2 terabytes of data per month will apply. If you then exceed your data usage plan, we will automatically add blocks of 50 gigabytes of data for $10 each, up to a maximum of $100 per month.



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You can also return old modem at xfinity.com/returns



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To open mobile account, please confirm the last four digits of your card. This should be the card on file with your Xfinity Mobile account.



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I would like to inform you that different jobs has different protocols and if the outage is more than 6 hours, then credit should be given but I can understand your concern as I'm also a customer outside and understand the importance of services. For being a loyal customer, I will provide you a total of $10 credit in your account.



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Just to know, how's your overall experience with Xfinity so far?





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Let me check your account and provide you the correct information.



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I wish I can Call you, However, as we're from chat department, so we' don't have rights to do call I hope you understand my limitation and part over this chat, I can also help you on chat as well, please give me the opportunity to help you on chat.



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As I'm from technical support team and we provide customers support related to technical concern. Your concern is related to billing and we're not authorized to make changes of billing on customer account. Hence, I need to transfer your chat to your dedicated billing team. They'll definitely help you regarding this.



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You can contact Xfinity voice helpline at 1-800-934-6489 which is available anytime 24x7.



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To reset your password, please visit xfinity.com/password and set your password accordingly.



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In order to reset your password, we need to update a recovery option so you'll need a mobile number or your personal email address (Gmail, Yahoo etc) for verification. So please provide me the one so that I can verify the same on your account.



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Sorry for the typo. Please ignore the last message.



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I've sent approval link at your cell phone, please click on I AGREE button to get your order approved.







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Relatable Response
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This is not what we want you to feel and I can personally tell you the most important thing for us is to make you feel comfortable with your service, and our top priority and best product is treat you just as you deserve, you're part of us since xxxx and we greatly appreciate your business with us.



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Oh no! I use my internet for everything, so I understand how important it is to get and keep you connected. I' m glad you chatted!



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I totally understand that you are having issue with your internet going in and out. I apologize for having to contact us again with the same issue.



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I also depend on the phone for work and would not want you to miss out on important calls. I will certainly assist you with this.



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I can completely understand the importance of the service for you. Being a Internet user I can understand the importance of the stable services. Let's troubleshoot together and make your services working fine.





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Internet Issue
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I did all the troubleshooting and done everything from my end. It seems that your modem is still showing offline. That means that issue could not be solved virtually. Your modem should be checked physically. It means technician is required to check your modem or outlet or Xfinity cables.



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Please share light status of the internet modem, is it on/off or flashing?



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Do not worry our technician are required to explain everything if there is something that needs to be done and if the issue will be from Comcast end, you will not be charged a single cent.







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Thanks for your patience , As I consulted with my advance team, we need to schedule a technician visit in order to check the root cause of this issue and fix it for you so that you will not get any issue.







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I'm sorry for that, Let me consult with my Advance team, allow me 1-2 minutes.





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Thank you so much for your time and patience, System has been successfully refreshed your modem and I would request you to please check and observe the connectivity and let me know if any changes taken place.



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Let me perform troubleshooting steps in order to fix the issue and if the issue will remain same I'll find a best alternative for you.



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What type of internet issue are you facing? Is it slow speed issue or intermittent speed or no connectivity issue?





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Are you getting issue on Wired connection (Laptop or Desktop with Ethernet cable) or having issue with wireless network (Mobile, Ipad or smart device) ?



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Are you using additional router with the modem?



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I am now working on rectifying signal congestions and we are doing great so far. After this I will run system clean up to remove signal clutter, next step would be system re-connection and lastly, system update.



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I am checking the status of equipment’s and services in system, it may take up to 3 minutes please stay connected.



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How long have you been getting this issue and were there any troubleshooting steps performed earlier?





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Cx Appreciation
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You are part of our our Xfinity family , I will take care of everything for you , I just want you to stay relax and have a cup of coffee as this issue is on us and I will bring back your smile.



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As you are valuable customer, so I will leave no any stone unturned for you and will go to maximum extent I can, to help you.







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Great that issue is resolved. Is there anything I can assist you with today?



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It has been great to have an opportunity to fix your issue. Is there anything else I can assist you with?



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I notice you are with us since _____ and with this I would like to thank you for being with us for over ______ years and counting. We appreciate your business and loyalty with Comcast.



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We appreciate your feedback and It's always a pleasure assisting a valued customer like you.



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Thank you , and I really appreciate that you made us easy to troubleshoot the issue, by performing the troubleshooting steps from your end and sharing the correct information.



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Thank you so much for being kind and understandable customer.It is my pleasure assisting a valued customer like you.





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Tech Or Trouble Call
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I would like to inform there will be no charges if the issue is at Comcast end. Also if there is any issue due to which you may get charged, the technician will let you know the exact issue before leaving your house.



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I'll also put extra notes on your account so that your concern will be checked on priority basis and your issue will be solved as soon as possible.



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As you're Comcast loyal customer, I'll add your account in waitlist so that if early slot available then tech will contact you on priority basis.



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You can also download Xfinity My Account app in your device from Google Playstore or iOS Appstore. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.



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If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.



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There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.



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No charges will be applied for any issues identified at Xfinity end or equipment rented out by Xfinity.



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Please help me with your best preferred phone number so that you may receive an automated call before visit.



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As, we have performed all the troubleshooting steps, but you are still getting the same issue , In that case I will schedule the trouble call for you, so, that once a technician will come and check all connections and resolve the issue for you.





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BAXA
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While checking your account, I see that your account Pre-qualifies for the Xfinity mobile. You are eligible to get the FREE PHONE from XFINITY. Also, if you will be switching your current number along with the current device to XFINITY. You will be eligible to get the FREE PREPAID VISA CARD Upto $200.00.



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I would like to inform you that Unlimited Data usage actual costs $30.00 per month and $14.00 for modem rent.I have a wonderful offer for you in which you're able to get Unlimited Data usage and xFi advantage services including modem rent in just $25.00 per month. With this feature your all devices in home will perform fast and better. Enjoy Unlimited Data every month. With xFi advantage service our Advance Technical team will check if you're getting any issue of Wifi range or coverage in your home or not. And after 15 days if there is need to increase Wifi range or coverage in your home for your devices Xfinity will provide you free xFi Pods.



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You can also download Xfinity Account App from Google Playstore or iOS Appstore. It gives you the convenience to perform easy troubleshooting of device from your end and make your services running smoothly.



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You can also download Xfinity My Account App from Google Playstore or iOS Appstore. It gives you the convenience to change your Xfinity password/ Wi-Fi name or password through your tablet/mobile device. All you need is your Xfinity ID and password.



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We want you to know about the Federal Government's Affordable Connectivity program (ACP). Eligible customer's may receive up to $30/mo through the government's ACP program. There is a qualification process to determine if this benefit is for you. Learn more at xfinity.com/ACP



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Meanwhile, you can also download Xfinity Remote App on your Android/iOS. Here you can -

Search for programs, networks and sports teams.

Tune your TV to a channel, an On Demand movie or show or to a DVR recording whether you're in front of the TV or in another room.

Manage DVR recordings from your mobile devices anytime, anywhere (X1 Cloud DVR and non-X1 customers).







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In the meantime you can enjoy Xfinity Stream app. Here you can stream live news and sports, schedule DVR recordings, watch thousands of Xfinity On Demand shows and movies, and download your DVR and purchased movie library. Plus, rent or buy movies and shows (Android devices in-app and from xfinity.com/stream in your web browser) and watch on the small screen or the big screen.



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xFI Complete - Xfinity xFi is a superior in-home WiFi experience, delivering the best combination of speed, coverage and control throughout the home. For customers who want more speed, security and value, xFi Complete provides an unparalleled experience.



Our xFi Gateways provide a personal WiFi experience with our free, easy-to-use Xfinity app that lets customers set up their home network, find their password, see what devices are connected, set parental controls and even pause the WiFi during dinner or bedtime. Customers can also monitor the network and see diagnostics in real-time.





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Hotspot - While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.



Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and to those who have the Performance Internet package or higher.



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Mobile phone - Xfinity Mobile offers phones from leading manufacturers including Apple, Samsung, Motorola and Google. Please refer the link https://www.xfinity.com/mobile to know more about Xfinity mobile phones.





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Security - Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by Wi-Fi from Xfinity. Please refer the link https://www.xfinity.com/home-security to know more about Xfinity advanced securities.





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Flex - You will get 15,000+ hours of hit movies, current shows, timeless films, and timely updates with Peacock Premium included for no additional cost. That’s a $4.99 per month value included at no extra cost to you – no strings attached.

Get over 10,000 free shows and movies, including 200 channels, from free apps like XUMO, Pluto and Tubi. Listen to music with Spotify, Pandora, Amazon Music, iHeartRadio and more. It's easier than ever to search across your apps, all in one place with the award-winning Xfinity Voice Remote. Easy setup. Just plug in and connect to your Xfinity Internet to start streaming in seconds.





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Past Due
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Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.





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You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.







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Outage
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The estimated time of resolution is fixed with in 1-2 hours and let me also escalate this issue and create ticket for you. I can also set your account to receive notifications through your mobile once the outage has been resolved. Please share your preferred contact number.







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The reason why you are not getting any service properly is because of an ongoing outage in your area. This is due to some possible congestion of signals flowing in one of the poles within the area. We already sent our Engineering team out and they are working on this.









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Closing
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It is pleasure to chat with customer like you. You have shown utmost cooperation and it is heart warming. It would be helpful if you share your valuable feedback for the experience I have provided on this chat.



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At final, very important thought before we end the chat. I'd appreciate it if you would share your feedback by clicking the "end chat" button located at the upper right of this chat. Thank you for choosing Xfinity and have a great day!



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Customer, today you chatted in regarding xxxx and we discovered that xxxxx. Can you please confirm that this resolves your concerns today?





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I hope you are happy with XFINITY and with my support?



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I appreciate if you share your valuable good feedback on my assistance and experience I have provided you today please click the "END CHAT" button located at the upper right of this chat session. Once the chat is over you will get the page where I would appreciate your feedback for the assistance and experience I have provided during this chat probably the best person I talked with today.



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If you like my support today you can share your kind words for me in the feedback form you'll receive once you'll click on END CHAT option to close this Chat, Thank you for choosing Xfinity and Have a great day.







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Great! I appreciate your any feedback on the service and experience I have provided you today. Thank you for being a Xfinity loyal customer. Have a great day ahead.



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One important thing before I end the chat, I enjoyed your presence as well as I would really appreciate if you can share your today's chat experience with me on how I resolved your issue by clicking "END CHAT" button located at upper right of this chat as it will motivate us to provide the excellent service in future as well. Thank you for choosing Xfinity and have a great day!



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I feel awesome as we worked on your concern. You have been a fantastic team player in helping me resolve your concern. A customer like you deserves the best customer experience. Hope I full addressed all your concerns today?





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Numbers
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Xfinity Internet essentials :- 1-855-846-8376



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Seasonal hold:- 1-888-633-4266



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Business 1800 391 3000



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Prepaid - 1-855-757-7372



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CSA - 1-888-565-4329



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Xfinity - 1-800-934-6489