Notes

CMB TAGGING
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issue - cx called to update or delete the account details //
action - NA
communication - info shared to cx // cx agree
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issue - cx asked about the order status //
action - SMS sent
communication - dispatched date & DDR shared // cx agree //
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issue - cx want delivery before promise date //
action - request taken
communication - assured to cx for fast delivery // DDR shared //cx agree //
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issue - cx want pickup status //
action - PUC not done // RL panel filled // TAT share //
communication - info share // cx agree //
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issue - cx asking about order pickup as it was out for pickup //
action - NA
communication - ask cx to wait// cx agree //
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issue - cx want refund status //
action - PUC already done // RL panel filled // TAT share //
communication - info share // cx agree //
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cx want refund status //
action - NA
communication - PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree //
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issue - cx ask for refund status //
action - NA
communication - refund initiated // info share // TAT shared // cx agree //
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issue - cx ask for refund status //
action - refund not initiated //complaint forwarded // TAT shared //
communication - info share // cx agree //
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issue - cx ask for refund status //
action - told to cx to share bank statement as per mail send // TAT share //
communication - info share cx agree //
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issue - cx ask for refund status //
action - NEFT details not present // macro send and informed to cx to provide bank details // TAT share //
communication - info share // cx agree //
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issue - cx ask for refund status //
action - refund initiated but not yet reflected // complain raised // TAT shared //
communication - info share // cx agree //
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issue - cx wants to return the order (issue - ) //
action - complaint taken // TAT shared //
communication - info share // cx agree //
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issue - cx order three order but receive only one product //
action - complain taken //
communication - TAT share // cx agree //
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issue - cx asked about details of product and price //
action - NA
communication - information share // cx agree //
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issue - cx want to know about the return policy //
action - NA
communication - information shared to cx about terms and condition regarding 7 days return policy // cx agree //
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issue - cx asked about offer details //
action - NA
communication - information share with cx //
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issue - cx asking about voucher//
action - NA
communication -information shared with cx //
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issue - cx ask about the how to use promocode //
action - NA
communication - information regarding terms and condition of voucher shared to cx // cx agree //
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issue - cx told he did not get benefit of promocode //
action - NA
communication - information regarding terms and condition of voucher shared to cx // cx agree //
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issue - cx want to know about order status //
action - UD marked // FNDR filled // TAT share // address verified //
communication - info share // cx agree //
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issue - call not connected //
action - NA
communication - sms sent to cx //
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issue - call not pick by cx //
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issue - cx not give any response on call and disconnect the call by cx //
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issue - cx give the request for call me back by mistake //
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issue - cx not give any response on call so call disconnect from our side //
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issue - cx want cancel the order //
action - NA
communication - order is already cancelled // info share // cx agree
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issue - cx want to know why my order is cancelled //
action - NA
communication - info share // cx agree //
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issue - cx want to know about order status //
action - order is OFD // courier partner number share to cx //
communication - ask to wait till EOD // info share // cx agree //
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issue - cx put the call on hold so call disconnect from our side //
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issue - cx want to order status//
action - NA
communication - RTO marked // info share // cx agree //
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issue - call disconnect by cx during conversation //
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issue - cx want order status //
action - NA
communication - order is late beyond promised date // updated DDR share // cx want order ASAP // info share // TAt share // cx agree //
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issue - cx want order status //
action - NA
communication - order is late beyond promised date // order is not dispatch till now dispatch date is over // DDR share // cx want order ASAP // info share // TAt share // cx agree //
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issue - cx want order status //
action - NA
communication - item stuck at one location from // cx want order // ASAP info share // DDR share // TAt share // cx agree //
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issue - cx want to know about product price info //
action - NA
communication - info share // cx agree //
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issue - cx want to know about order status //
action - status showed delivered but not receive by cx // complain taken // mail shared // TAT share //
communication - info share // cx agree //
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issue - cx want refund status //
action - complain taken // TAT share // CCA marked
communication - pickup done // info share // cx agree //
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issue - cx said pickup is already done on 26 may but not marked by courier partner //
action - RL panel update // TAT shared 24-48 hrs // APUC stage select //
communication - info share // cx agree //
courier boy number -
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issue - cx not using hindi and english //
action- NA
communication - told to share the concern on mail // cx agree
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issue - cx want to change the mobile number in delivery address //
action - NA
communication - number changed successfully // info share // cx agree .. //
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issue - cx want to change the delivery address //
action - NA
communication - item is shipped // so address is not changed // ask to consult with courier partner at the time of delivery // info share // cx agree //
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issue - cx want to change the mobile number in delivery address //
action - NA
communication - order is shipped // denied to change the delivery mobile number // info share // cx agree //
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issue - cx want to change the delivery address //
action - NA
communication - item is shipped // pin code is same // so address is not changed // ask to consult with courier partner at the time of delivery // info share // cx agree //
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issue - cx informed about the fraud call and SMS regarding fake lucky draw contest //
action - NA
communication - information shared to cx and ask not to share any confidential details // cx agree //
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issue - cx want to cancel the order but order is shipped //
action - reqest taken
communication - info share // ask to refused on door step // cx agree .. //
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issue - cx want to cancel the order because of //
action - complain taken
communication - info share // cx agree .. //
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issue - cx want to return the order //
action - RPI denied case // denied to cx to return
communication - info share as per mail // cx agree //
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issue - cx want to return the product //
action - NA
communication - but he receive same product and not have any defect in product so denied to cx // info share // cx agree //
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issue - cx want to know about order status //
action - order is pending for verification // tell to verify order on IVR call
communication - info share // cx agree //
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issue - cx not want to return the product //
action - request taken // TAT share 24-48 hours
communication - info share // cx agree //
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issue - cx want to return the order //
action - ask to share the image // mail sent // TAT share
communication - info share // cx agree //
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issue - cx want refund in place of replacement //
action - replacement product is cancelled //
communication - info share // cx agree //