Notes
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182.75.250.82:85
issue : cx want to know about refund
action : apology done // assurance given
commnication ; ask cx to send details asap // cx agree
ISSUE: WANT TO KNOW DELIVERY DETAILS
ACTION : INFO SHARED DDR SHARED
COMMUNICATION : INFO GIVEN WE WILL TRY OUR BEST TO DELIVER PRODUCT ASAP // CUSTOMER AGREE
RAJENDER SINGH
60130
Issue : product not received
Action Taken : apology //ask to wait // reason miscellaneous //ask ot wait 24 to 48 hours for an update
Communication : Info share
7603009783
issue : cx receive a fraud call
action : feedback taken // fraud details mentioned
communication ; ask cx not to share details // guide to cyber cell// cx agree
RAJENDER SINGH
60130
ISSUE - Cx want to return product ( product defective )
action - complaint taken
communication - ask to wait 24-48 hrs
RAJENDER SINGH
60130
ISSUE - i haven't receive my refund
action - ask to wait
communication - with tat
ask to wait 24-48 hrs
RAJENDER SINGH
60130
ISSUE - rpi not initiated yet
action - complaint taken
communication - ask to wait 24-48 hrs
RAJENDER SINGH
60130
ISSUE - ud marked ( cx delay )
action - complaint taken // fndr filled // address confirmed
communication - ask to wait 24-48 hrs
RAJENDER SINGH
60130
ISSUE - ofd
action - complaint taken
communication - ask to wait end of the day
RAJENDER SINGH
60130
ISSUE - ofp
action - complaint taken
communication - ask to wait end of the day
RAJENDER SINGH
60130
ISSUE - pickup issue
action - complaint taken // rl filled
communication - ask to wait 2-3 days
RAJENDER SINGH
60130
ISSUE - apuc ( pickup done not updated )
action - complaint taken // rl updated
communication - ask to wait 24-48 hrs
RAJENDER SINGH
60130
ISSUE - product & offer info
action - complaint taken all info shared about product and offer ot cx
communication - cx satisfied
RAJENDER SINGH
60130
ISSUE - fake and fraud call
action - feedback taken
communication - info shared that do not share any personal info with them
cx agree
RAJENDER SINGH
60130
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