Notes

Hi Hemant,

Thanks for writing in.

We understand that you'd like to purchase a product 'Mi LED' using an exchange offer.

We're sorry for the trouble you had to go through.

To know if your existing television qualifies for Exchange, click on the 'Buy With Exchange' tab on the new television's page.

Also, enter your pincode to check if the exchange is available in your location.

Next, check if your existing television can indeed be exchanged. Find out its exchange value by selecting the TV type (LCD/LED/CRT), Brand & Size (24-30 inch, 30-32 inc, etc.).

Please note that working TVs with no physical damage will be eligible for exchange and non-working TVs with no physical damage will be eligible for exchange

We'd like to let you know that you can check your existing television's eligibility and its exchange value in the same 'Buy With Exchange' tab. Input or select the conditions/details of your old TV. You'll now see an exchange discount and the effective final price of the television you wish to purchase. Read and accept the Exchange Offer's Terms & Conditions, and finally click on 'Buy Now' to place your order.

Your existing television will be picked up by us simultaneously at the time the new one is delivered. Kindly keep your existing television in a pickup-ready state.

You may avail the offer as long as your existing television is eligible for exchange and the facility is available in your location. Please note that the Flipkart executive will be performing certain checks on your old television to verify the offer selections & any functional damage to the old product. In case your old television fails the verification, then your order is liable to get canceled.

Your existing television's exchange value is factored into the effective price of the new television. You'll only be billed this amount when you place your order.

Products that will not be picked up:

1. For Working conditions TV:

1. Not working - Not switching on
2. Display issue - discoloration, spots, lines, or static on a part of the screen. muddled or no display
3. Screen damage - Scratches or crack on the screen
4. Plasma TVs will not be accepted
5. Black and white TVs and monitor screens will not be accepted
6. Any government-sponsored/NGO funded freebie (gift) TV will not be accepted

For TVs in not working condition:

1. Screen/body damage - Scratches or crack on the screen/body
2. Plasma TVs will not be accepted
3. Black and white TVs and monitor screens will not be accepted
4. Any government-sponsored/NGO funded freebie (gift) TV will

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope you understand.

Hemant, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.