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2nd Call (3mins+) : Customer called in irate, stating that he only wants to cancel AT&T services due to poor service. Refused to co-operate and noted that he is at work and does not have the time to talk - Customer disconnected.
3rd Call (5mins+): Customer calling wanting to check if Internet Services are available in her area - She already has wireless with AT&T and Direct TV. Internet Services were not available in her area. Placed customer on hold to attempt checking universal - call dropped. Attempted call back - error (Agent Console-[Phone# [DNC or No TCPA])
4th Call:
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