Notes

Hi, Good Morning ! I am Sachin, How can I help you today?
Hi, Good afternoon ! I am Sachin, How can I help you today?
Hi, Good Evening ! I am Sachin, How can I help you today?

Whatsapp Chat id –
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to wait 24-48 hours

SALESFORCE - https://snapdealcx.force.com/home/home.jsp
ATTENDANCE - http://192.168.1.111/MyAttendancecalendar.aspxFID=CQ8fb7AjN%20E=
https://snapdeal.onedirect.in/messaging/chat-inbox
https://snapdealcx.force.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA

How are you?
Sir mai acche hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!

kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern bataye taki apko jankare de sakun!

May I know your exact concern please?
Kya mai apka exact concern jan sakta hu?


***Asking details ***

Sure I will help you, Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Bilkul main apki help karuga, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Without sharing any details I can not help you. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Bina details ke main apki help nahi kar paunga,Aapse request hai ki aap apna order number/sub order number/registered contact number share karein, jisse main aapki behtar sahayata kar sakun!

I am unable to fetch any account from the given details.Please provide the correct details. So I can assist you better.
Jo apne details di hai mai us se koi jaankari nahi check kar paa raha hu, Apse request hai ki aap mujhe correct details provide karwaye taki mai apki behtar sahayta kar saku.


Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kar sakun.

Are you talking about this order?
Kya aap iss order ki baat kar rahe hain?

**** Hold *****
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja sake.

*** hold 2 ****
I apologize for the delay,I am still working on your concern! Please allow me some more time!
We appreciate your patience!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hun?

Could you please help me with the issue you are facing this item ?

*** Incovenience closing***

I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai,Nishchint rahe,is par dhyaan diya jayega. humein sampark karne ke liye dhanyabad! Apka din shubh rhe.

***Glad closing ***

I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare de paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

*** No response closing ***

We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kar rahe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rahe.

*** Cx have no issue that time closing ****

Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good day!
Humse baat karne ke liye dhanyabad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

***Apology***

Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahunga apko preshani hui, apki request register kar di gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja sake.

*** Complaint taken ***

Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahunga apko preshani hui, apki complaint register kar di gayi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update de diya jayege. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja sake.

***Complaint highlighted ***

Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahunga apko preshani hui, apki complaint already register kardi gyi hai humare team use par kaam kar rahe hai,par aap bilkul nischint rahe maine apka concern team ko dubara highlight kar diya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update de diya jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

*** Visit website//application ***

I request you to please visit our website their all product is available with price and full description.
Apse request karunga please aap hamare website/ application par visit kare,waha sare product available hai full description and price ke sath mention hai.

*** Personal details asking ***

I really apologies but we are not authorized to share any personal information .
Maafi chahunga sir, apne koi bhe personal details share karne ke anumati nahi hai hamare pass.


***** WANT TO CANCEL REQUEST TAKEN [ WHEN PRODUCT NOT DISPATCH AND NOT GETTING CANCELLED FROM OUTSIDE SF]**

you want to cancel this order.May,I know the reason for cancellation?, As this is one of our best selling item & I am sure you will like it.
aap ye order cancel karna chahte hai,kya mai jaan sakta hu order cancel kyon karna chahte hai?ye ek behtar selling product hai,aur mujhe aasha hai ye order aapko behad pasand aayega.

Hi,Maine apke order ki cancellation request raise krdi hai,aur apko iske upper further update aana wale 24-48 hours ke andar via SMS/Email ke dwara de diya jayega.

****CANCELLED By US..****
Maine apki request ke upper apka order cancel kar diya hai ! Aasha krunga aap humare saath future me bhi judhe rahenge.

*****Cancellation*****
you want to cancel this order.May,I know the reason for cancellation?, As this is one of our best selling item & I am sure you will like it.
aap ye order cancel karna chahte hai,kya mai jaan sakta hu order cancel kyon karna chahte hai?ye ek behtar selling product hai,aur mujhe aasha hai ye order aapko behad pasand aayega.

Be assured, I am taking your request for cancellation, however if in case delivery is attempted, you can refuse it at doorstep.

Nishchint rahiye Sir, Mai aapki cancellation ki request register kar Raha hu,agar apko delivery attempt hoti hai toh aap usi samay doorstep par order lene se mana kar sakte hain.

I apologize cancellation is not possible now as the item has already shipped. I am raising the cancellation request, and if in case the courier partner attempts the delivery then you have to refuse it so that the order will be got cancel and after that your refund will be initiate by our team.

****Exact date****
Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!

Sir Mam, Apko koi exact date ki commitment nahi kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge.

****OFD****
Sir , as I can check that today our courier boy is out for delivery of your product. So I request you to please wait till the end of the day. We will try our level best to deliver your product by the end. Please be assured that the courier will call you before attempting delivery

Sir/Ma'am, I assure you that if your order's status is out for delivery, this means you will get it very soon! In fact, 95% of all orders get delivered within promised dates

Mai apko btana chahugi ki jese ki mai dekh pa rhi hu apka order aaj out for delivery hai or apko aaj sham tak delivery karva di jaayegi.Main apki case Manager meri puri responsibility hain apke order ki delivery ki app nischint rahiye .

****COURIER BOY NUMBER****
I am sorry for the inconvenience. Courier boy number is not available with us. No need to worry they will contact with you while deliver your products.
Maafi chahunga courier boy ka number update nahi hain, Aap nishchint rahiye delivery time courier boy apko call kar lege.

Firstly, I am sorry that the courier didn't deliver as promised after sending you the out for delivery message. While this is rare, it is really not the experience we want you to have.

*** Empty parcel***
We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 7 days to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.

Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

***POD***
I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. Meanwhile you can place another order.

I understand how you are feeling right now if I were at your place, I would have felt the same way. Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Please allow maximum 6 working days.
Maafi chahungi apko preshani hui, apki complaint register kardi gayi hai. 6 days ke andar andr apko ek proof of delivery share ke jaege,.Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

***UD rescheduling ***
Hi , The package was undelivered due to some Address Issues and we apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.

*** Return/ replacement process ***
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.

I will register your complaint regarding this will you please tell me you want replacement or refund of this item?

Sorry but replacement is not available for this product.

I have taken your return/replacement complaint regarding this order, team will upate you regarding this complaint within 24-48 hours. I apolozies that you have faced this issue.

****If within TAT REFUND **
I have checked the details and your refund was initiated on <date> by us and banks usually takes around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.

If you do not get the refund within the timelines, please contact us. we will be happy to help you

***If outside TAT***
I have checked the details and your refund was initiated on 22/5/2020 by us. I am really sorry that you did not get the refund till now
I would request you to please get in touch with your Bank and share this reference number 36181575230 .

Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you

***COD showing free but still delivery charges..****
Sir/Mam If delivery charges are showing fee for your order, then it is free but as I can check you have choose cash on delivery option as a payment mode, so for choosing that option you have to pay processing fees which is dependent upon your area Pincode, so this is that processing fees.
Also I want to tell you if you choose a prepaid option as a payment mode you no need to pay this processing fees, in prepaid mode there are no processing fees.

Sir/Mam apko btana chaungi agar apko delivery prabhaar neshulk dekh rahe hai, to apke delivery prabhaar bilkul neshulk he hai, par jesa ke check kar pa rahe hoon apne order ke bhughtaan ke leyai cash on delivery vikalp chuna hai, es vikalp ko chunne ke leyai apko ek processing bhughtan chukana padhta hai, ye wahi bhughtan hai.
Apko btana chaungi agar aap ese bhughtan ke leyai prepaid vikalp chunte to apko ye bhugtan nahi chukana padhta, esme ye bhugtaan neshulk hai.

As I can check that you have place order through COD that's why you have to pay dispatch/shipping charges it depends upon your area Pincode, it is free in prepaid orders.
Jesa ke check kar paa rahe hoon apne apna order COD ke through place kiya hai esleyai apko esmai dispatch/shipping charges dene padh rahe hain, ye apke area ke pincode par depend karte hain, ye charges repaid orders ke leyai nahi hai.

******200 rupees offer******
Sir/Mam it is 200 rupees offer which means up to 200 rupees discount. In this offer, you will get an instant discount of 10% which is dependent upon your product price on which you are applying this offer and also in this offer you will get a maximum discount of up to 200 rupees only.
When you go on payment option their you got on option apply promo code their you have to apply this coupon.

Sir/Mam Apko btana chaungi, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 10% ke chooth melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chooth melege.

***500 rupees offer***
In 500 rs coupon, this coupon is delivered to you after 3 days of delivery of product on which this coupon is provided to you, it is valid for 15 days, you can use this 10 times in each order you goy maximum discount of 50 rupees and also the product price is minimum 499 on which you are applying this coupon.
500 rs ka coupon apko 3 din ke baadh deliver hota hai, us product kona chaeyai.e delivery ke baadh jespar apko ye coupon mela hai, es coupon ke 15 din ke validity hote hai, aap es coupon ko 10 baar use kar sakte hain or ek baar mai apko maximum 50 rs tak ka discount melta hai, or jes product par aap es coupon ko use kar rahe hain us product ka price km se km 499 rupees hona chaeyai.


*****PRICE PROTECTON****
Sir Mam, agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kr skte hai. Apse request krunga ki aap [email protected] par ek mail kre jiske subject me 'Price Protection' mention kre aur mail me us product ka order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kre. Jese hi aap mail share krenge, hmari team apko 24 hours me revert back kregi.

Before haring details
I understand that you wish to opt for our ‘Price Protection’ option. However, I would need the following screenshots along with the order ID -

Brand and variant
Size or Quantity
Selling price of the product
Please reply to this email with the required information and I will be happy to help you.

After sharing details
I understand that you wish to opt for our ‘Price Protection’ option, and thank you for sharing the details with us.
We will be validating your request & will get back to you within a maximum of 24 hours. I appreciate your patience in this regard.

Eligible for Promo Code
I have validated the details which you have shared with us regarding our ‘Price Protection’ option. I am happy to inform you that your order is eligible for our ‘Price Protection’ option. We will be issuing you a promo voucher code worth Rs XX/-.
Your promo code will be shared with you within 48 hours through email and SMS after the successful delivery of your order for <item name>.

If you do not receive the promo code within 48 hours after delivery, please feel free to contact me by replying to this email.


****ORDER DELIVERY DATE IS BREACHED AND NEW DDR IS NOT UPDATED*****
Maafi chahte hai, Apka order late deliver kiya jayega. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rhI hu, aapka order transit mein hai. Mai case manager hoon apka is concern k liye aur koshish kr rhe hai ki apka order jldi deliver kr diya jaye ! Halanki, apke order ke delivery mein deri ho skta hai kyunki corona lock-down ke chlte poore India mein sakht pratibandh lagaye gaye hain! Asuvidha ke liye khed hai.

*****SHIPPING ESCLATION =( IF ORDER LATE BEYOND DATE)****
Sir / Mam, Maafi chahunga apke order ke dispatch mai dere hue hai. Hum aapake leyai samay par delivery ke mehatv ko samjte hain, Mai case manager hoon apka is concern k liye, Isliye nischunt rahe poore koshish rahegi ki apko product ki delivery jaldh se jaldh karwae jae, Ek baar jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge. Humare poore kosish rahege ke apka order apko (----) delivered karwa deya jae.
Asuvidha ke liye khed hai.

****Fake*****
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain.or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga .
Or aap nischint rahe hamare concern team ke pass already ese cases escalte hain. Par tabtak apse request karungi aap enhe ignore kijiye or enke sath apne koe bhe personal ya account details share mat kejeyaiga.

*****CATP*****
Maafi chaungi apke order ke return/replacement request nahi lai paungi, kyuki jesa ke check kar paa rahe hoon apko order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.
Eske (---) ke brand warrenty hai to apse request karungi please aap ek baar service center visit kejeyai, vo apke eske regarding poore help karenge. Agar apko wha se bhe koe help nahi melte hai to aap humse contact kejeyai unke denail letter ke sath, apke poore help ke jaege. Asuvidha ke liye khed hai.

*****Payment failure****
Jaisa ke check kar paa rahe hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud initiate ho jaenge.

******SNAPDEAL GURANTY*****
Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

*****Address changed*****
Jaisa ke check kar pa rahe hoon apko order alrady packed/shipped ho chuka hai, maafi chaungi aap address mai koi changes nahi ho payenge.