Notes

out for delivery
issue - cx want to know about the delivery of the product and cx said that the remarkes are mentioned without any confirmation
action - - order is out for delivery
comm - told cx to wait till today 6pm for the delivery bcz delivery is out of delivery

reshedule pickup
ISSUE : CX WANT TO KNOW ABOUT PICKUP
ACTION : ISSUE : CX WANT TO KNOW ABOUT PICKUP
ACTION : RL PANEL filled
COMMUNICATION : CX told to wait for the 2-3 days for the pickup

why was my order cancellaed
issue - cx want to know about the order cancellation reason , nd cx said that some product are not available with the cod
action - told cx about the cancellation reason of the order , and told cx that some product are not available with the cash on delivery
comm - told cx that the product is not available on his pincode so cx can order this product with the some other pincode


pincode availablity
issue - cx want to know about the service availablity
action - told cx about the pincode availablity
comm - told cx that how to check the service avalability of the product

order confirmed
issue - cx want to know about the delivery date
action - told cx about the dispatch details / delivery date
comm - told cx that the team will try to deliver the order as soon as possible

out for delivery
issue - cx want to know about the delivery date
action - order is out of delivery
comm - told cx too wait for today till 6pm bcx order is out for delivery today so the team will try to deliver the order asap


rl panel
issue - cx want to know the pickup of the order
action - rl panel filled
comm - told cx to wait for 2-3 days for the pickup / cx satisfied / apology done

issue - cx want to know about the order delivery date
action taken - SMS sent
communication - cx want to know abt delivery details/ DDR shared along with location

defective product refund
issue - cx want to return the order bcz cx ordered the product by mistake and cx recieved the scratch on the product
action -complaint taken of the cx
comm - told cx to wait for the next 24 to 48 hours for the update

order reshedule
issue - cx want to know abou tthe delivery of the order
action - fndr panal filled of the cx
comm - told cx to wait for the 24 to 48 hours for the update
apology done / cx satisfied

neft details required
issue - cx want to know about the refund
action - neft macro sent
comm - told cx to revert with the account details and wait for the 24 to 48 hours for the revert after sharing the details

issue - cx want the order on the other place by the corior boy
action - told cx to cordinate with the corior boy
comm - told cx to call us after sometime for the reshedule of order

trust pay policy
issue - cx want to return the order / bcz cx not be able to use the product
action - apology done
comm - told cx that due to catp policy the order will not get returned / cx satisfied

amount duducted but not recieved to the snapdeal and 72 hour tat breach
issue -- cx didn't get the refund after the cancellation
action - apology done and assurance given / complaint taken of the cx
comm - told cx to wait for the 24-48 hours for the update .

issue - cx getting the inaccurate product ,
action :-cx retained , apology done , assurance given
comm - cx ask to return the order cx dont want to return the order

reshedule of pickup
issue - cx want to know about the return status
action - rl panel filled / apology done / assurance given
comm - told cx to wait or the next 2-3 days for the pick up of the product

order outside sla late beyond
issue- cx want to know about the deivery of the order
action - complaint taken / apology done
comm - told cx about the lockdown update and told cx to wait for the next 24 to 48 hours for the update

processing fees
issue - x want to know about the price of the order
action - assurance given
comm told cx about the processing fees and other price details of the order

order late beyond promise date
issue - cx want to know about the order
action - complaint taken of the cx / apology done
comm - told cx to wait for next 24 to 48 hours for the update

fraud
issue - cx recieved the fraud calls
action - macro send to the cx / assurance given
comm - told cx about the fraud information / cx satisfied