Notes

LOG A CALL FOR ALL CX WHO HAVE NOT EMAIL ID:-
----------------------------------------------------
Issue:- cx want to know about delivery// cx want urgent delivery// cx want to cancel this order// cx want to change address// cx want to know about delivery//UD mark// cx want to know about refund// cx want to Return the order// cx want to know about why his order cancel // Information on order//product info// Query not clear// RTO case//
Communication:- unable to share mail due to incorrect mail id updated//
Resolution:- unable to share mail due to incorrect mail id updated//


NUMBERS OF DELIVERY PATNERS:-
-------------------------------------------
Ekart 18002081888
Ecom 8826398220
Blue Dart 18602331234
FedEx/ 18004194343
Gati Ltd/ 18601234284
Xpressbees 020-49116100
Delhivery 18001036354


1. FURTHER ASSISTANCE:-
------------------------------------

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


2. OUT FOR PICKUP-
-----------------------------------
This is regarding the pickup status of your item. We are working on your concern for your order. Your product is Out For pickup today. We request you to please wait till end of the day. Our courier boy will update you regarding pickup soon.


3. CANCELLATION-
----------------------------

As per your preference of order cancellation, we have taken your cancellation request. Your order is successfully cancelled.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal

Already cancelled:-
As per your preference of order cancellation, we have taken your cancellation request. Your order is successfully already cancelled.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


4. REFUND IN PROGRESS-
---------------------------------------
We would like to inform you that your order cancellation is in progress.

After successfully cancellation, we might take up to 24-48 hours to initiate your refund. The amount will be credited to your card/account within 5 business days after initiation. We will also send you email and SMS once the refund is initiated.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


5. ADDRESS CHANGE-
------------------------------------
We have received your request for address change to your order, we request you to kindly please share your complete address with city, state and pin-code. So, that we will able to change your address.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


6. Price Information
----------------------------
As we would like to inform you, we have shared the price information with you. So we kindly requested you please read it carefully, that mention it below :

Selling Price : 638 Rs.
Dispatch charges : 99 Rs.
Total Discount : 00 Rs.
Total price : 737 Rs.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


7. REORDER AGAIN-
--------------------------------
As per your query, we would like to inform to you that this product is still available on the application/website of Snapdeal. We request you to please visit on the application/website of Snapdeal and place an order.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal

We would like to inform to you that this product is Out Of Stock at this time. If you want similar product like this product then we request you to please visit on the application/website of Snapdeal and place an new order.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


8. IF CX WANTS TO PLACE AN ORDER-
-----------------------------------------------------------
As per your concern we would like to inform to you that there are number of products on our application/website. We request you to please visit and place an order according to your preference.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


9. COVID 19
----------------------
As per your concern we would like to inform you that as a part of our precautionary measures and to provide a secure delivery experience, we've mandated all delivery boys wear a mask and also to use sanitize during the deliveries as needed,all our sellers which are associated with Snapdeal follow all the safety precautions and guidelines.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal




10. DISCREET DELIVERY:-
--------------------------
This mail is regarding your product confidentially. We would like to inform you that we always tend to deliver.the product as per your preference. At the time of delivery when the product is with our courier partner you can coordinate with them so that we can deliver your delivery as per your expectation.
For any other additional information on your order, please right us mail in [email protected] we will happy to answer all your queries
For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


11. NOT IN EDITABLE STAGE :-
------------------------------------
For Address:-
Dear Customer,
This is with regarding the updation of your delivery address of your item
We are unable to change the name and address details for your order as it has not in editable stage.
For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal

For Contact Number :-
Dear Customer,
This is with regarding the updation of your contact number of your item
We are unable to change the contact number details for your order as it has not in editable stage.
For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


12. CX AS ABOUT CHANGE PRICE:-
---------------------------------
We would like to inform you that snapdeal is a marketplace where in we connect buyers with authorized sellers and the price listed on our website is been set by the sellers only.

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


13. FOR STANDARD MAIL:-
-----------------------------
As per your concern we would like to inform you that which order you had placed its only 1 pack of bag and for better information kindly check product description page.
For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal

For other order:-
As per your concern we would like to inform you that Kindly check the user manual guide for better information.
For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal


14. WHEN ACCOUNT LOGED IN ON DIFFERENT DEVICE:-
----------------------------------------------------------
As per information shared by you, it seems like someone is accessing your account and if the order was not place from your end then we request you to please contact with the cyber-cell authorities..........................................

For any further assistance please do contact us, we are happy to help you.
​​​​​​​Thank you,
Team Snapdeal