Notes

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wITHIN SLA

Mai aapki case manager baat kar rahi hu, Jaise ke check kar pa rahi hu , Aapke product ki promise delivery date DATE hai . Abhi jaise ki check kar pa rahi hu aapka order transit me hai, Mai poori koshish karugi aapka product jitni jaldi ho sake utni jaldi deliver karva saku.
Aap apne end se bhi order track kar sakte hain is link pe click kar ke :-https://m.snapdeal.com/myorders
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NOT SHIPPED

Sir Mam, Apke order ki delivery date DELIVERYDATE hai aur koshish krungi ki jldi hi dispatch kr diya jaye or hum apko Email/SMS ke dwara eske regarding update karenge .
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URGENT/SPECIFIC TIME DELIVERY

Sir, Jaise ke check kar pa rahi hu , Aapke product ki promise delivery date DATE hai , Mai apki urgent delivery ke request lai rahi hoon, Mai case manager hoon , Poori koshish ki jayegi ke apka order apko jald se jald Aapke diye samy anusar deliver krwa pau.

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LATE BEYOND DATE /////STUCK AT COURIER

Sir , Hum aapake leyai samay par delivery ke ke mhatv ko samjte hain, Asuvidha ke liye khed hai. Mai puri koshish krungi ki apaka order jald se jald deliverd kiya ja sake, Aap se request hai 24 se 48 hour tk wait kijiye aapko update aa jayega . App apna order es link par click karke track kar sakte hain. https://m.snapdeal.com/myorders
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OFD

Sir, Jesa ke check kar paa rahi hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karungi please sham tak ka wait karlejeyai, hamari poori koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jaye.

Agar aap aaj order receive nahi kar sakte , Toh aap is bare me courier boy se baat kar sakte hain .

Jaise ki check kar pa rahi hu , courier boy ka number abhi update nahi hua hai , Kripya wait kijiye jald hi order deliver karne se pehle aapko wo contact kar lenge.

Sir Chinta na kare agar aap courier boy se conatct nahi kar pa rahe hain, Aapko order deliver karne se pehle aapko courier boy ki or se call aayegi.
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UD RESCHEDULED

Sir, Jaise ki check kar pa rahi hu ke reason se delivery nahi ho pai, Kya aap bata sakte hain delivery ke related DAY aapko contact kiya gya tha?

Maafi chahungi, Aapka order deliver nahi kar paye, Lekin Not to worry, Maine aapke order ki delivery date reschedule kar di hai, Next 24 to 48 hour ke andar dobara se delivery attempt ki jayegi.

Kripya aap apna house number, Nearby landmark and Apna alternative mobile number share kar dijiye. tanki aapke order ki sucessfull delivery ho paye.
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CANCELlLATION

REASON FOR CANCEL

Order confirm karvane ke liye dhanyawad.
Maafi chahungi ki aap is order ko cancel krna chahte hai ! Kya mai jaan skti hoon ki aap is order ko cancel kyu krna chahte hai, Kyuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.

NON CANCELLATION STAGE

Sir, Maine apke order ki cancellation request raise krdi hai, Jaise ki check kar pa rahi hu aapka order already ship ho chuka hai, Agr courier partner apko contact krte hai to aap unhe order lene se mana kr dijiyega.

CANCELLATION 24 TO 48 HOUR

Maine apke order ki cancellation request raise krdi hai aur apko iske upper further update ana wale 24-48 hours se andar via SMS/Email ke dwara de diya jayega.

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TECHNICAL ISSUE ORDER CANCELLED BY OUR SIDE

Mam, Mafi chahungi aapka order REASON ke karan cancel ho gya hai, Lenkin Not to worry Abhi bhi ye order snapdeal application pe available hai, Aapse request karungi ke please order dobara se place kar lijiye.

RTO
Mafi chahungi aapko pareshani hui , Jaise ki check kar pa rahi hu , multiple attempts ke baad bhi aapka order deliver nahi kar paye, Lenkin Not to worry Abhi bhi ye order snapdeal application pe available haiand aapke area pin code par serviceable bhi hai, Aapse request karungi ke please order dobara se place kar lijiye.

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RETURN

Order confirm karvane ke liye dhanyawad, Kya main reason jan sakti hu aap order return kyu karna chahte hain?

Jaise ki check kar pa rahi hu abhi bhi ye order out for delivery show kar raha hai , Kya main jan sakti hu aapko yeh product aaj deliver ho gya hai ?

Kya main jan sakti hu aapko product ki replacement chahiye kya refund?

RPI NOT INITIATED// EMPTY PARCEL (7 days)

Sir, Sorry for inconvenience caused. There is no need to worry, Please give me a moment I will raise complaint regarding that. I would request you to wait for 24 to 48 hours for next step.
We will update you via Email & SMS .

Sir, Mafi chahungi aapko asuvidha hui, Maine aapki complaint register karli hai, Aapse request hai aap next update ke liye wait kijiye, 24 se 48 hour ke ander aapko SMS ya Email ke through update mil jayega.

RPI INITIATED// return

Sir, Mafi chahungi aapko asuvidha hui, Maine aapki complaint register karli hai, Aapse request hai aap wait kijiye, Aapka product 2 se 3 din ke andr NAME courier services ki or se pick kar liya jayega, Batana chahungi product return karte time original packaging and invoice receipt ke sath ho.


RETURN/ REFUND//REPLACEMENT PROCEDURE
Sir, Batana chahungi pehle aapka order 2 se 3 din ke ander pickup hoga and quality check hoga , Uske baad hi 24 se 48 hour ke ander aapko refund ki update milegi.

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PICKUP

Jaise ki check kar pa rahi hu, Pickup boy out for pickup hai , Apko courier boy ki or se iske related koi contact kiya gya?

Please wait kijiye 6PM se pehle order pick ho jayega.

Sir, Maafi chahungi apko preshani hui. Maine aapki complaint update kardi hai, Aapka product 2 se 3 din ke andr NAME courier services ki or se pick kar liya jayega, Batana chahungi product return karte time original packaging and invoice receipt ke sath ho.
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REFUND

Sir, Jaise ki check kar pa rahi hu aapki email id updated nahi hai,Kripya aap apni email id share kijiye taki aapko required bank details ke related mail share kar pau.
Sir, Jaise ki check kar pa rahi hu, Aapke bank details available nahi hai, Iske related aapko EMAILADDRESS par ek mail send ki hai, Kripya apne bank details ussi mail ke dwara share kijiye.

Jaise hi aapke account details hume receive ho jayengi, Aapko 24 se 48-hour ke ander hi refund ke related update mil jayegi.

WITHIN TAT

Sir, Jesa ke check kar paa rahi hoon apka amount hmarae tarf se <transfer date > ko initate kiya gae hai.Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain. Chinta mat kijeyai , Apka amount jaldh he apke account mai bhi show ho jaega .Agar apko deyai gae samay ke andr apka refund apke account mai show nahi hota to aap hame sampark kare ham apke help karenge , Hume apke help karne mai behadh khushi hoge.

2 = OUTSIDE TAT..

Sir/Mam, Jesa ke check kar paa rahi hoon apka amount humare tarf se (initite date) ko initate kiya gya hai.Maafi chahungi abhi tak apke account mai apka amount show nahi hua hai .Apse
request karungi please aap 24 to 48 hour tak wait kare, Maine complaint raise kardi hai.
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ADDRESS ISSUE

"If MFG not created yet -

Sir, Aapki poori sahayta ki jayegi, Aapse request hai , Please aap apna house number, Nearby landmark and Apna alternative mobile number share kar dijiye.
Sir, Aapka address sucessfully update ho chuka hai.

MFG GENRATED//SHIPPED

Sir, Mafi chahungi, Aapka order already pack ho gya hai aur ship hone wala hai, Abhi koi changes nahi kar sakti, Agar aapka current address aapke purane address ke paas hi hai, Toh aap courier boy se bhi coordinate kar sakte hain tanki aapko aapke preferable address par product deliver ho paye.

In case Aap apna address change karna chahte hain, Toh please ye simple step follow kijiye:

"My orders" par jaiye
- "saved Addresses" par click kijiye, jo ki page ke left side par hai .
- Apna name and address change kijiye aur "Save" kar click kijiye.

Agar aapko koi bhi snapdeal ke related help chahiye, Toh aap Help@snapdeal par hame mail drop kar sakte hain, Hume aapki help karke khushi hogi

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PRICEBREAKUP

Mam , Jaise ki check kar pa rahi hu, Aapka order ka selling price Rs 500 tha and Rs. 29 iss par cash on deliver payment mode select karne ke charges lage the, And sath hi aapko Rs. 11.00 offer discount bhi mila hai, Toh aapko total amount Rs. 518 pay karna hai.

Agar apko free delivery show ho rha hai to apko prepaid mode use krna hai payment k liye but agar aap cash on delivery select kroge to apko COD processing fees pay krni hogi.
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CX ASKING FOR ONLINE PAYMENT

Sir , Jaise ki check kar pa rahi hu aapne Cash on delivery mode choose kar ke order place kiya hai, Lekin agar aap online pay karna chahte hain toh is bare me aap courier boy se coordinate kar sakte hain , Otherwise aapko by cash hi payment karna hoga.
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PDWP

Sir, Jaise ki check kar pa rahi hu, aapka order DATE ko iss address par ADDRESS deliver kiya gya hai, Aapse request karungi ek baar aap family members ya neighbors se confirm kijiye may be unhone aapka parcel aapke behalf par receive kar liya ho.

Maine aapki complaint register kar li hai, Jiase hi hume courier partner se Proof of delivery milegi, Aapko hamare end se proof of delivery 6 din ke andar share ki jayegi , Aapse request hai tab tak please aap wait kijiye.
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CX WANT TO BUY FROM SNAPDEAL ASKING FOR SPECIFIC PRODUCT
Sir, Main aapko ek link share kar deti hu, Aap please check kar liye:

LINK

Sir, Batna chahungi, Yeh product various prices, brands and designs me available hai, Toh aap snapdeal application ya fir site www.snapdeal.com par apni convinence and choice ke accordingly check kar sakte hain.
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APOLOGY.. EXTRA ASSURANCE AND COMPLAINT

Maafi chahungi apko preshani hui.
Asuwidha ke liye mafi chahungi. Lekin aap chinta na kare, Mujhe aap thora samay dijiye taki main aapki complaint raise kar pau.


A=
Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hoti to mai bhi same aisa hi feel karti. Aapka gussa jayaz hai. Par mai aapko batana chahugi ye meri zimmedaari hai. Mai poori koshish karugi jald se jald iss issue ko resolve kar pau.


B=

Aapka concern jayaz hai. Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Par aap bilkul nischint rhe, mai poori koshish karugi jald se jald iss issue ko resolve kar saku. Kyuki aap humare valueable customer hai. Aapki chat mere pass aai hai to ye meri responsibility hai jald se jald aapka issue resolve karva saku.


C=
Main yeah sunishchit karoongi ki yah hamaare saath aapka pahala aur antim bura anubhav hoga. Aur aapko bhavishy mein aisee samasya ka saamana nahin karna padega. Main vaastav mein shama chaahati hoon ki aapko is samasya ka saamana kar rahe hain. Lekin main vyaktigat roop se aapako vishvaas dilaati hoon ki aap is tarah kee asuvidhaon ke beech nahin aaenge kyonki hum poori koshish karege ki hum aapko best service provide kara pae jiske aap haqdaar hai.


D=
Main samajhati hoon ki agar ham kisee cheej ke lie bhugataan karate hain aur hamen vah praapt nahin hota hai jo ham vaastav mein chaahate the, to mujhe bhee aisa hee lagega yadi main khud ko aapakee sthiti mein rakhati hoon. Aap bilkul nischint rhae iss par dhyan diya jaega or ase problem aapko future mai nhi karni padege.


E=
Chinta karne ki koi aavashyakata nahin hai, mai poori koshish karugi jald se jald aapka order deliver karva saku.

F=
Chinta na karen aapka paisa snapdeal trust pay policy ke saath surakshit hai, krpaya hamen thoda samay dijiye. Taaki hum aapki shikaayat ki jaanch kar sake. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoongi.

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200 COUPON OFFER..

Sir, sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 10% ka discount milega product ke price ka.

Btana chaungi ki apko coupons receive hote h jiski value upto 200 hoti h h isme maximum discount price ka 10% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.

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TRUST PAY POLICY

Sir, Mujhe ye batate huye boht khushi ho rahi hai ki snapdeal par product return karna boht boht simple hai jo ki "7 day Easy return policy" ke under hai, Aap order deliver hone ke baad 7 days ke andr return ya replacement ki request raise kar sakte hain.

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FAKE=-

sir, Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain , Aur Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati hai.
Main aapko batana chahungi ki yeh calls aur messages Snapdeal ki taraf se nahi kiye gaye hain. Aapse request karungi ki aap inhe ignore kijiye kyuki or please app inke sath apne koi bhi personal ya account details share mat kejeyaiga .

Sir, Iske related already complaint raised hai, aur higher athourities ispar work kar rahi hain, Boht jald hi yeh problem sort out ho jayegi.

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PRICE PROTECTION

Sir, Agar aapko abhi rpoduct ka price pehle se kam show kar raha hai jab aapne order place kiya tha, Aap please [email protected] par "price protection" subject select kar ke uss product ki selling price ke sath screenshort/image and apne order ki order id share kijiye. Aapki mail receive hote hi 24 hour ke ander aapko revert back mil jayega.

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(SNAPDEAL GUARANTEE)

Snapdeal ek market place hai, jahaan se customers hamaare sellers dvaara products ko purchase karte hain.
Hum keval unhi sellers ko approve karte hain jo genuine ho, Jin par boht kam keemat par high quality ke product ko bechne ke lie bharosa kiya ja sakata hai.

hamane hardware ya software muddon ke lie maanak nirmaata ki warranty ke tahat zeadatar utpaadon ko cover kiya hai, Jahaan kaheen bhi laagoo ho. Yadi aap hamaare kisi bhi vaapsi yogy utpaad se santusht nahin hain, to aapke bhugtaan ki suraksha sunishchit karane ke lie hamaare paas 7 din ki aasaan return policy hai.
hamen aapki hepl karane mein khushi hogi.

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SELLER RELATED QUERY
Sir, Jaise ki samajh pai hu, Aap apne products Snapdeal application/website par sell karne ke liye in trested hain, Iske liye aapke paas yeh zaruri dacouments chahiye:

GST Number
Company PAN Card
Current Account Number

Sir, Aapne Snapdeal website par "Sell on Snapdeal" option par click karke required details fill karni hain and login karna hai. Details fill karne ke baad 7-10 business days e andr aapko team ki or se revert back mil jayega.

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PENDING VERIFICATION

Sir, Aapka order confirm hone ande verify hone ke liye ek step piche hai, Aapse 24 hours (between 9 AM and 9 PM )ke andr hmari or se call , SMS, Email ke dwara order confirmation ke liye conact kiya jayega.
Ya fir aapka order autoverify bhi ho sakta hai iske related via mail ya SMS diye gaye samay ke andr aapko conformation mil jayegi.

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