Notes

wITHIN SLA

Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before DELIVERYDATE as promised.
You can also track your order by clicking here . https://m.snapdeal.com/myorders
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LATE BEYOND
Sir, We understand the importance of timely delivery and our team is working hard to deliver your order as soon as possible, we will keep you updated via Email or SMS.

Sir, I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. We are working round the clock to deliver the same at the earliest. Kindly wait for 24 to 48 hour for next update.

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OFD
As I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team and will deliver to you by the end of the day. Also, I am your case Manager now who will take care delivery of your product. Please be rest assured. You will get your order till the end of the day.

If you are unable to receive your order today, I suggest you to please coordinate with courier boy when he contact you.


Right now delivery boy's number is not available, But not to worry he will call you before delivering your order.
No need to worry, If you are unable to contact the delivery boy, He will call you before delivering your order.

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UD RESCHEDULED

Sir, As I can check the package was undelivered due to REASON, May I know , Did you receive any call from courier boy?

Sir, we apologize for the inconvenience caused. I am rescheduling your delivery, I request you to please wait for 24 to 48 hour. We will deliver your order at the earliest.
please confirm your house number, Nearby landmark and alternative mobile number for successful delivery attempt.


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CANCELlLATION

REASON FOR CANCEL

Thnak you for confirming me your order.
Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.

NON CANCELLATION STAGE

Sir, I have raised cancellation request for your order , But as I can check your order is in transit , If in case delivery boy contact you regarding this order , In that case , I request you to please refuse or deny to receive the order, So that the order will got cancel.

CANCELLATION 24 TO 48 HOUR

I have taken your request for cancellation and we will notify you via SMS/Email within next 24 to 48 hours with latest update on this request.
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TECHNICAL ISSUE ORDER CANCELLED BY OUR SIDE

I am sorry, Your order got cancelled due to REASON,As I have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.

RTO

Sir, We apologize as we were not able to deliver your order even after multiple attempts.

NO need to worry, As I have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order.

If you wish to place the order for the same . Please visit our Website/App to order the required product.

A refund of Rs."xx" has been initiated and it will be credited to your bank account by the "estimated refund date" .

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RETURN
Thank you for confirming your order, May I know the reason why you want to return your order?

As I can check your product is showing out for delivery , May I know did you receive this order today?

May I know do you want refund or the replacement for the same?

RPI NOT INITIATED// EMPTY PARCEL (7 days)

Sir, Sorry for inconvenience caused. There is no need to worry, Please give me a moment I will raise complaint regarding that. I would request you to wait for 24 to 48 hours for next step.
We will update you via Email & SMS .

RPI INITIATED
Sir, Sorry for inconvenience caused. There is no need to worry, I have raised the complaint regarding that. I would request you to wait for 2 to 3 days , Your order will be picked up by courier partner NAME , Please make sure product will be with its original packaging and invoice receipt should also be there while returning the product.

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RETURN/ REFUND//REPLACEMENT PROCEDURE

Sir, Firstly your order will be picked up within 2 to 3 days and quality check will be done after that you will get update for the refund via email.

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PICKUP

Sir, As I can check pick up boy is out for pick up , Did you receive any call from pickup boy today ?

Kindly wait product will be picked up till the 6PM.

Sir, Sorry for inconvenience caused. There is no need to worry, I will raise complaint regarding that.

Sir, I have updated your complaint, Your order will be picked up by courier partner Shadow Fax within 2 to 3 days, Please make sure product will be with its original packaging and invoice receipt should also be there while returning the product.

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REFUND

Sir, As I can check your bank details are not present with us, Kindly share your bank details via email.
Please share your Email id so that I can send you a mail related to the required bank details.

I have sent you a mail regarding bank details requirements, Please check your mail.

Sir, I have sent mail on your email id EMAILADDRESS regarding required bank details, I request you to kindly revert us back on the same mail with your bank details, Team will update you 24 to 48 hours regarding refund after getting your mail.

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ADDRESS ISSUE

"If MFG not created yet -
Sir, I can surely help you with this, Can you please share your new address & phone number
Sir, Your address has been successfully changed

MFG GENRATED//SHIPPED

Sir, I am really sorry, your item is already packed and shipped. No changes can be made now , If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

"We are unable to change the name and address details for your order as it has already shipped. In case you wish to change your name and registered address for future orders, please follow these simple steps:

- Go to My Orders
- Click on "Saved Addresses" on the left of the page
- Change your name and address and click on "Save" .

If you require any further assistance, feel free to reply to this email [email protected] . We will be glad to help you.

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PRICEBREAKUP
Sir, As I can check your order's selling price is Rs. 483 and Rs. 29 is its COD processing fees , You also got Rs. 117.00 discount on your order, And your payable amount is Rs. 395.
If is showing free delivery then you have to use prepaid mode for payment, if you use cash on delivery there will be COD processing charges for that.
If you want to avoid any extra charges, I suggest you to please place an order by selecting prepaid mode.

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CX ASKING FOR ONLINE PAYMENT
Sir , As I can check your chosen payment mode is Cash on delivery, Please pay Rs. AMOUNT by cash while delivery , If you want to pay online, Please coordinate with courier boy for the same .

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PDWP
Thanks for your patience! We have an update from the courier company that your package was delivered at <COMPLETE DELIVERY ADDRESS>.
I recommend that you check with your family member or neighbor , May they have received your order on behalf of you.


I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

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PRODUCT AVAILABLE ON WEBSITE

As I have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.


CX WANT TO KNOW ABOUT PERTICULAR PRODUCT FOR BUY

Sir, I am sharing you a link related to the product which you want , Please check the below link:

LINK

Sir, I want to let you know that this product is available in different designs, Brands and Price So I recommend you to please explore our Snapdeal application or website www.snapdeal.com for more options as per your convenience .

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APOLOGY.. EXTRA ASSURANCE AND COMPLAINT

I am sorry for inconvenience caused. There is no need to worry, Please give me a moment I will raise complaint regarding that.

A=
Mam , I can understand your concern, I understand how you are feeling right now if I were on your place I would have felt the same way . Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.

B=
Your concern is justified and I understand how you are feeling right now. But be assured I will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.

C=
I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.

D=
I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.

E=
There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.

F=
Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.

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200 COUPON OFFER..
Sir, You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 10% discount of product price.

I want to tell you that 200 is the maximum discount which will vary on product price and you will get 10% off on product price and maximum discount would be upto 200

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TRUST PAY POLICY

Sir, We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered."
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PRICE PROTECTION

Sir , if the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

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(SNAPDEAL GUARANTEE)

Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform.
We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.
We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.
We'd be glad to help you.

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SELLER RELATED QUERY

We see that you are interested in selling your products on our website/app. Selling on Snapdeal is easy! All you need is:
GST Number
Company PAN Card
Current Account Number
So just log into our website/app, click on 'Sell on Snapdeal' and fill in required details. Post filling the form the team will revert you in 7-10 business days.

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PENDING VERIFICATION

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.
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