Notes
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Cust Concern – cx ask for product info
Action Taken – replied on whatsapp
Communication – info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – fake query
Action Taken – replied on whatsapp
Communication – info shared // Not to share personal details // cx agreed
Dheeraj
Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ask to wait//ddr shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ask to wait//OFD shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ask to place new order // RTO marked shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ask to wait//ODER LATE shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx wants to cancel the order
Action Taken – replied on whatsapp
Communication –told cx refuse the order in door step//info shared//cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – cx wants to cancel the order
Action Taken – replied on whatsapp
Communication –told cx order cancelled //info shared//cx agreed
Dheeraj
Whatsapp Chat ID –
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ust Concern – cx ask about delivery ,
Action Taken – replied on whatsapp
Communication – Ask to wait//ud marked//fndr filled//tat 24 to 48 hrs shared//info shared//cx agreed.
Dheeraj
Whatsapp Chat ID –
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ust Concern – cx ask about pickup
Action Taken – replied on whatsapp
Communication – Ask to wait//RL filled//tat 2-3 days shared//info shared//cx agreed.
Dheeraj
Whatsapp Chat ID –
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Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – Ask to wait//tat 24 to 48 hrs shared//info shared//cx agree.
Dheeraj
Whatsapp Chat ID –
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Cust Concern –cx wants replacement
Action Taken – replied on whatsapp
Communication – Ask to wait//tat 24 to 48 hrs shared//info shared//cx agree.
Dheeraj
Whatsapp Chat ID –
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Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – Ask to wait//tat 24 to 48 hrs // ASK to share NEFT details shared//info shared//cx agree.
Dheeraj
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