Notes
Notes - notes.io |
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WITHIN SLA
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Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on WhatsApp
communication- info share about that order is in Transit and will reach on or before "Delivery Date" as promised. // replied on WhatsApp
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LATE/BEYOND
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Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on WhatsApp
communication- info share about that please wait for 24 to 48 hours we will update you for same// replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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UD MARKED
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Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery //// ud mark//
Action Taken – replied on whatsapp
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs /// info share// // replied on whatsapp
Agent Name- Anant- (CSPL-WHATSAPP)
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OFD
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Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on WhatsApp
communication- OFD// ask to wait till end of day// info share// // replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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PDWP
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Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////cx say he didn't received the product//
Action Taken – replied on WhatsApp
communication- ask to wait 6 WD// pod info share// info share// // replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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URGENT DELIVERY
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Whatsapp Chat ID –
Cust Concern – cx want urgent delivery ////
Action Taken – replied on WhatsApp
communication- info share about that order is in Transit and will try to deliver the product as soon as possible// Date mentioned // replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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CANCEL
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Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on WhatsApp
communication- shipped// told to refuse on doorstep // replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on WhatsApp
communication- info share about that cancellation request raised// get the update within 24 to 48 hours for the same//replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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Whatsapp Chat ID -
Cust Concern – cx want to know why his order cancel// RTO marked // technical issue
Action Taken – replied on whatsapp
communication- info shared told to replace order// /assurance // apology done ///replied on whatsapp
Agent Name- Anant- (CSPL-WHATSAPP)
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REFUND
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Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on WhatsApp
communication- initiate/// UTR share// ask to wait// info share// replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
-------------------------------------------------------------------------------------------------------------------------------------------Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on WhatsApp
communication- bank details are not updated// share bank details// mail sent about asking NEFT// replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
-------------------------------------------------------------------------------------------------------------------------------------------Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on WhatsApp
communication- bank details are updated//TAT shared 24 to 48 hour// replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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RETURN
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Whatsapp Chat ID –
Cust Concern – cx want to return product// cx said
Action Taken – replied on WhatsApp
communication- ask to wait 24 hours to 48 for an update as RPI not initiated while raising the complaint// info share// replied on WhatsApp
Agent Name-Anant- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx want to return product//
Action Taken – replied on WhatsApp
communication- ask to wait for 2 to 3 days for pick up //assurance // info share// apology done // replied on WhatsApp
Agent Name-Anant- (CSPL-WHATSAPP)
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PICKUP
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Whatsapp Chat ID –
Cust Concern – cx want to know about pickup//
Action Taken – replied on WhatsApp
communication- ask to wait 2-3 day// info share// replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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500 above emty parcel updated EMPTY PARCEL
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Whatsapp Chat ID –
Cust Concern – cx complaint about empty parcel received
Action Taken – replied on WhatsApp
communication- TAT 7 days//assurance // info share// apology done // replied on WhatsApp// replied on WhatsApp
Agent Name-Anant- (CSPL-WHATSAPP)
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ADDRESS
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Whatsapp Chat ID –
Cust Concern – cx want to change address// shipped//
Action Taken – replied on WhatsApp
communication- info shared unable to change address //coordinate with the courier for the same// /replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
--------------------------------------------------------------------------------------------------------------------------------------------------------Whatsapp Chat ID –
Cust Concern – cx want to change address// mfg not generated
Action Taken – replied on WhatsApp
communication-Address changed //Info given // /replied on whatsapp
Agent Name- Anant- (CSPL-WHATSAPP)
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FAKE
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Whatsapp Chat ID –
Cust Concern – cx get fraud /fake caLL//
Action Taken – replied on WhatsApp
communication- info share// ask to avoid//replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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PRODUCT/PRICE RELATED QUERY
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Whatsapp Chat ID –
Cust Concern – cx has product related query//
Action Taken – replied on WhatsApp
communication- info share// /replied on Whatsapp
Agent Name- Anant- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx has product's price-related query//
Action Taken – replied on WhatsApp
communication- info share// /replied on WhatsApp
Agent Name- Anant- (CSPL-WHATSAPP)
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