Notes

http://172.16.201.107:8080/agent-dashboard/ob.php

http://182.75.250.82:85/Employee_Attendance.aspx?FID=1FqyA7pz7v0=

https://docs.google.com/forms/d/e/1FAIpQLScTfRKvR2uy7qkLn8CJ5gdiBIoMPsR4qdyaG5EICGtJu12pjw/formResponse

issue: cx want to know about the order status
action: dd sms sent
communication: shared pdd, ddr// tracking details and courier partner name shared

issue: cx want to know about the order status
action: info shared
communication: shared pdd, ddr//once order will be shipped, you will get the tracking details//cmn

issue: cx want to know about the order status
action: compliant raised
communication: apology done//shared pdd, ddr//tat shared 24-48 hours for update//due to lockdown, might get delay//cmn

issue: not connected
action: cmb sms sent
comm: na

issue: na
action: na
comm: no response from cx side// after giving 3 warnings, call drop from my end//cx drop the call//cmn


issue: cx wants the order before the due date on
action: preferred date mentioned
communication: shared pdd, ddr// shared will try to deliver the order asap//cmn

issue: cx wants to cancel the order
action: request taken
comm: due to// shared order cancelled//ask to place a new order// shared cancellation in progress//tat shared 24-48 hours for update// cmn

issue: cx wants to cancel the order
action: request taken
comm: shared taht order is in shipped state//ask to co-ordinate with courier boy and also guide for door step refusal//cmn

issue: cx want to know about the order status //order marked undelivered as
action: complaint raised //FNDR filled
communication: apology done// shared the ud reason with cx// cx said that I did not give any request for self pick-up// /rescheduled delivery//address verified //tat shared 24-48 hours for delivery re-attempt//cmn

issue: cx wants to change the delivery address
action: info shared
comm: shared order is in shipped state// can not chnage the address// ask cx to place a new order// also guide to co-ordinate with courier boy//cmn

issue: cx wants to know the complaint status
action: macro shared//RL filled
comm: apology done//shared the complaint status// tat shared 2-3 days for pickup// shared the courier partner name//also guide to pack the parcel in original packing//cmn

issue: cx want to know about the order status
action: AWB sms sent
communication: order is ofd //ask cx to wait till end of the day// fe number shared //cx agreed //cmn

issue: cx want to know about the refund//refund tat breach //refund initiated on
action: req raised//rrn sms sent
communication: UTR number shared //ask cx to coordinate with bank also //ask cx to share bank statement in pdf from //tat shared 24-48 hrs

issue: cx want to return the product //as product is //cx want refund
action: return req raised
communication: tat shared 24-48 hrs //pup tat shared //qc and refund info shared

issue: cx informed about the fraud call and SMS regarding fake lucky draw contest
action: macro shared
communication: information shared to cx and ask not to share any confidential details // cx agree

issue: cx wants to know why order cancelled
action: mail id mentioned for notification
comm: shared that product is out of stock// ask cx to place a new order when product will be in stock// mail id mentioned for notification// cx agreed//cmn

issue: cx want to know about the order
action: info shared
comm: marked RTO// shared the UD reason with cx// apology done//ask cx to place a new order//shared the price// cx said that now price high// ask cx to place a order with promocode//cmn

issue: language barrier
action: mail id shared
comm: ask to mail us//cmn