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Whatsapp Chat ID –
Cust Concern – cx ask about order status
Action Taken – replied on whatsapp
Communication - Today ofd// ask her to wait till end of the day//info shared // cx agree
order status
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication – DDR shared//assurance given//info shared// cx agreed
Ud
Whatsapp Chat ID –
Cust Concern – cx ask about order status///ud marked
Action Taken – replied on whatsapp
Communication – ask him to wait 24-48 hours//apology done// fndr filled//info shared // cx agree
pickup reschedule
Whatsapp Chat ID –
Cust Concern – cx ask about order status///
Action Taken – replied on whatsapp
Communication – ask him to wait 2-3 days//apology done// rl filled//info shared // cx agree
Price
Whatsapp Chat ID –
Cust Concern – cx ask about order price
Action Taken – replied on whatsapp
Communication – info shared to cx as per price breakup //info shared//cx agreed
pdwp
Whatsapp Chat ID –
Cust Concern – cx ask about order status//Status shows delivered but cx didn’t receive it
Action Taken – replied on whatsapp
Communication – 6 days//assurance given//apology done//info shared// cx agreed
Cancel not possible
Whatsapp Chat ID –
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to wait 24-48 hours |||| //order is not in cancellation stage //ask him to refuse at door steps//info shared//cx agree
Cancel done
Whatsapp Chat ID –
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared//cx agree
Change address
Whatsapp Chat ID –
Cust Concern – cx want to return change address///
Action Taken – replied on whatsapp
Communication –denail to cx// told to coordinate with delivery partner // info shared
Ask product information
Whatsapp Chat ID –
Cust Concern –cx ask about product information
Action Taken – replied on whatsapp
Communication –info share// cx agree
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