Notes

SALESFORCE - https://snapdealcx.force.com/home/home.jsp
ATTENDANCE - http://192.168.1.111/MyAttendancecalendar.aspx?FID=CQ8fb7AjN%20E=
http://182.75.250.82:85/Login_Comm1.aspx
https://snapdeal.onedirect.in/messaging/chat-inbox
https://snapdealcx.force.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA

(OPENING)
Hi, Good Morning! I am Kajal. How can I help you today?
Namaskar! Main Kajal apki aaj kya sahyata kr skti hu?

Hi, Good Morning! I am Kajal .Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Namaskar! Main Kajal, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun

(HOW ARE YOU)
I am fine, thank you for asking. I trust you and your family doing well!

(ASKING DETAILS)
Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun
Please apna registered mobile number ya order ID btaye taki main check krke apko jankari de sku.

Sure I will help you, Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Bilkul main apki help karugi, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Without sharing any details I can not help you. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Bina details se main apki help nahi kar paugi ,Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

I request you please provide me the order id of the product.
May I know the order name or the order ID which you are asking about
I am unable to fetch any account from given details. Please provide the correct details.
May i know your registered mobile number?

How may I assist you?
Main apki kya help kr skti hu ?

No need to worry, you will be fully assisted.
Nischint rhe apki puri sahayta ki jayegi.

kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
May I know your exact concern please?
Kya mai apka exact concern pta chl sakti hai?

(AFTER TAKING DETAILS)
Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

Are you talking about this order?
Kya aap iss order ki baat kar rahe hain?

(HOLD 1)
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.
(HOLD 2)
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.
Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check ki ja ske. Apke sahyog ki sarahna karte hain.

(UNHOLD)
We appreciate your patience!
Hum apki patience ka maan krte hai.
Thank you for your precious time!
Dhanyawad samay dene ke liye.
I apologize for the delay, I am still working on your concern! Please allow me some more time
Maafi chahuga jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.

(FURTHER ASSISTANCE)
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

(CLOSING)
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

(INCONVENIENCE CLOSING)
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

(NO RESPONSE CLOSING)
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

(ASSURANCE/APOLOGY)
There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.
Maafi chahungI apko preshani hui.Aap nishchint rhe apko order ki jldi hi krwayi jayegi.

I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.
"Sorry! Your order will be delivered with a delay. We understand the importance of timely delivery and our teams have prioritized the delivery of your item at the earliest.

I am directly escalating your concern to the higher authority and I will personally review your account and make sure that your order will get delivered at the earliest.
Main apki chinta ko seedhe uchch adhikari tak pahuncha rahi hoon aur main apke khaate ko vyaktigat roop se sameeksha karoongi aur sunishchit karoongi ki apka order jald se jald diya jaega.

There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step.
Chinta karne ki koi aavshyakta nahi hai, Maine sabhi sambhav kaam kiye hain aur mujhe vishvaas hai ki aap jald se jald apna order praapt karege!

I am really sorry to hear that you are facing such an issue. I have registered your request with us. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.
Maafi chahungI apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. I request you to please wait for 24 to 48 hours we will update you with sms or email.
Maafi chahungi apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske apse request krungi ki ap 24 to 48 hours ka wait kre apko team ke end se update kiya jaiga.

(SHIPPED)
Main dekh sakati hoon ki aapka order transit mein hai aur main aapki case manager hoon or mai aapke order ka samay par delivery sunishchit karungi. main yah sunishchit karane ke lie kadee mehanat karoongi ki yah <date> par ya usse pahle aap tak pahunchya jaye.
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders

( NOT SHIPPED)
Aapaka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update milega.
saath hee, main ab aapaki case manager hoon jo aapake order ka samay par delivery sunishchit karegi. main yah sunishchit karane ke lie kadee mehanat karoongi ki yah <Date> par ya usse pahale aap tak pahunch jae.

(OUT FOR DELIVERY)
Main dekh sakati hoon ki aapka order abhee "delivery ke liye nikla hua hai" aur aapko jald hee courier teem se ek call praapt hoga.
saath hee, main ab aapki case manager hoon jo aapke order kee dekhbhaal karungi. kripya nishchint rahen or Apse request krugi ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order apko jld se jld deliver kraya jaye.

Sir , as I can check that today our courier boy is out for delivery of your product. So I request you to please wait till the end of the day. We will try our level best to deliver your product by the end. Please be assured that the courier will call you before attempting delivery

Sir, I assure you that if your order's status is out for delivery, this means you will get it very soon! In fact, 95% of all orders get delivered within promised dates

(UNDELIVERD REASON)
Jesa ke check kar pa rahi hoon apke product ke delivery abhi tak nahi ho pae hai maafi chahungi apko preshani hui, apka product <REASON> ke karan deliver nhi ho paya hai ap mujhe confirm kraye kya apko <date> ko koe call aai thi delivery ke regarding.

Jaisa ki check kar paye hai, Kuch courier reason ke karn order ko deliver nhi krwa paye hai or hum asuvidha ke lie Maafi maangate hain. Apka concern update kar diya gya hai or hmari taraf se puri koshish ke jaegi ki apko order ki delivery attempt dubara karwae jae or hum koshish karenge ki apka order apko 24-48 hours ke andr deliver kraya jaye
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders

(ORDER LATE )
Aapka order shipping mein thoda late hua hai, lekin chinta karne kee koi aavshyakta nahi hai, jaise ki main ab aapke order ki case manager hoon jo aapke order ka samay par delivery sunishchit karungi. main yah sunishchit karane ke lie kadee mehanat karoongi ki yah "DATE " par ya usse pahle aap tak pahunchaya jae.

Asuvidha k liye maafi chahugi par jese ki dekh pa rhi hu apka order delay hua hai par ap nishshcint rhiye apko jald se jald delivery karva di jaayegi.

(NON- SHIPPED WITHIN POD)
Mai apko btana chahungi ki apka order shipped hote hi apko update aajyega email or sms kai dawara or ap nishchint rhiye puri koshish ki jaayegi ki apko delivery date <03 Feb-05>Feb se pehle delivery karvayi jaaye.

(URGENT DELIVERY)
Sir, Jese ki mai dekh pa rhi hu apke order ki jo delivery date hai vo <date>maximum samay hota hai lekin product ko pehle hi deliver krvane ki puri koshish ki jaayegi. Apki request ko forward kar diya gya hai or hmari team puri koshish kregi ki time se pehle apko apka order deliver ho jaaye.

(RTO)
Maafi chahungi apko preshani hui hamare courier partner kaee prayaas ke baad bhee aapka order dene mein saksham nahin the isliye yeh order wapis ho chuka hai apse request krugi ap nya order place kare hmari puri kosish rhegi apka order jld se jld ap tak pahunchaya jaye.

(WHY WAS MY ORDER CANCEL)
Maafi chahungi apko preshani hui. jaisa ki mai check kar paa rha hu apka order technical issue ke karn cancel ho chuka hai apse request krugi ap nya order place kare hmari puri kosis rhegi apka order jld se jld ap tak ponchaya jaye.

(CANCELLATION BY US)
Maine apka order cancel kar diya hai apko iski jankari apke phone mai prapt ho jayegi.
jaise he hmari taraf se amount initiate kiya jayega apke account mai <refund tat> mai aa jata hai.

(ASKING CANCELLATION REASON)
Maafi chahungi Sir, Kya mai jaan skti hu ap order kyu cancel karna chahte ho?

(NON CANCELLATION STAGE)
Jaisa ki mai check kar paa rhi hu apka order cancellation stage pe nhi hai. kuki order shipped ho chuka hai. Nishchint rahiye Sir, Mia apki cancellation ki request register kar sarhi hun apse request krugi apko order ki delivery ke liye call aye to ap order lene se mna kar de apka order cancel ho jayega.
Jaisa he apka order cancel hoga hmari taraf se apka amount 6 dino mai initiate kar diya jayega or apke account mai 7 to 10 business days mai aa jayega.

Be assured Sir, I am taking your request for cancellation, however if in case delivery is attempted, you can refuse it at doorstep.

(REFUND NOT IN TAT)
Jesa ke check kar paa rahi hoon apka amount hmari tarf se <Date> ko initiate kiya gya hai. Apka bank apke account mai reflect karne ke liye adhiktam samay 7-10 Business Days ka leta hain.
chinta mat kijiye, apka amount jald he apke account mai bhe reflect ho jaega.
Agar apko diye gye samay ke anusar apka amount apke account mai reflect nahi hota hai to aap hame sampark kare ham apke help karenge hame apke help karne mai behd khushi hoge.

(REFUND NOT IN TAT)
Jesa ke check kar paa rahi hoon apka amount hmarae tarf se <Date> ko initiate kiya gya hai Apka bank account mai.
Maafi chaungi abhi tak apke account mai apka amount reflect nahi hua hai. Apse request karungi please aap ek baar apne bank se iske regarding contact kare es reference no. ke sath 018218986441
Agar bank se apko eske regarding help na mile to aap please hamse dubara contact kijiye apki help ke jaegi hame behdh khushi hoge apke help karne mai. or ham iske liye apko 24-48hrs mai revert bhi krege apki email/sms pe.

(ASKING BANK DETAILS IN HINDI)
Jaisa ki mai check kar paa rhi hu apka order ki complaint accept ho chuki hai or refund amount ready hai initiate hone ko prantu hmare paas apki bank details available nhi hai. Apse request krugi ap apni bank details email/app ke madhyam se share kare or uske baad ham apko iske liye revert krege apki email/sms pe 24-48 hrs mai

(ASKING BANK DETAILS IN ENGLISH)
As I can check your order complaint is accepted and your refund amount is ready to initiate but We don't have your bank details. I request you to please share the bank details through email/app and then we will revert you for this via email/sms within 24-48 hrs.

(OUT FOR PICKUP)
Main dekh sakati hoon ki hmare courier partner abhi pickup ke liye nikle hue hai aur aapko jald hee courier teem se ek call praapt hoga. kripya nishchint rahen or Apse request krugi ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order ka pickup jld se jld kraya jaye.

(PICKUP REASON)
Jesa ke check kar pa rahi hoon apke product ka Pickup abhi tak nahi ho paya hai maafi chahungi apko preshani hui, apka product <REASON> ke Pickup karan nhi ho paya hai ap mujhe confirm kraye kya apko <date> ko koe call aai thi Pickup ke regarding.

(PICKUP)
Maafi chahungi apko preshani hui.
Apka concern update kar deya gya hai sir, aana wale 2-3 din ke andr puri kosis rhegi apke order ka pickup jald se jld kraya jaye.

Mai apko btana chahungi mai apki return request reschedule kar rhi hu or apka 2 se 3 din mai pickup ho jaayega.

(REVERT)
I apologize for the inconvenience you have experience
As I can check your order complaint is already raise and we are working on it we will revert you for this via email/sms within 24-48 hrs.

Maafi chahungi apko preshani hui.
jaisa ki mai check kar paa rhi hu apke order ka complaint bna hua hai or ham ispe regular kaam kar rhe hai iske liye ham apko revert krege apki email/sms pe 24-48 hrs mai

(COMPLAINT TAKEN)
Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. I request you to please wait for 24 to 48 Hours.
Maafi chahungi apko preshani hui. Apki request register krdi gyi h. Apko team dwara 24 se 48 ghante mei update kardiya jayega.

I am really sorry to hear that you are facing such an issue. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.
Mujhe ye sunkar khed hai ki aap is tarah ke mudde ka samna kar rahe hain nischint rahe. Main aapke case par personally kaam karungi taki jald se jald apko resolution mil paye.

I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem.
Main ye sunishchit karoongi ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Your concern is justified and i understand how you are feeling right now. But be assured i will definitely help you regarding this .Your chat landed on me so now is my responsibility to help you.
Aapki chinta uchit hai aur main samajhata hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoongi. aap kee chat mujh par aayi hai isliye ab mere jimmedari hai ki main apki madad karoon

(WANT SENIOR CALL)
I apologize senior is not available now, If you want to contact would request you to please share a mail on [email protected]
Main maafi chahta hoon ki senior abhi upalabdh nahin hai, Agar aap sampark karana chahate hain to kripeya aap [email protected] par ek mail saajha karne ka anurodh karenge.

(COURIER BOY NUMBER)
I am sorry for the inconvenience. Courier boy number is not available with us. No need to worry they will contact with you while deliver your products.
Maafi chahugi courier boy ka number update nahi hain, Aap nishchint rahiye delivery time courier boy apko call kar lege.

Apologize - Firstly, I am sorry that the courier didn't deliver as promised after sending you the out for delivery message. While this is rare, it is really not the experience we want you to have.

(EXACT DATE)
Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!

Sir Mam, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge.

(RETURN REQUEST)
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
Kya main jaan sakti hun aap product return kyu karna chahate hain product main kya problem hain?

I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
Main apki darj karungi iss issue kai liye , Kya main jaan sakti hun aap is product ko refund ya replacement kya chahte hain ?

I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24-48 hours via email/sms. I apologies that you have faced this issue.
Nishchint rahiye main apke iss order kai liye refund/ replacement request darj kar rahin hun , Aapse request hain aap 24-48 hours ka wait kijiye team apko update kar degi sms or email kai dawara.

I would also like to confirm that once your product pickup will done and has gone through a successful quality check, the refund will be initiated. Once the refund is processed you will receive a notification confirming the same.

I would also like to confirm that once your product pickup will done and has gone through a successful quality check, the replacement order will be initiated. Once the replacement is processed it will reaches to you within maximum 4-7 working days.

Sorry but replacement is not available for this product.

(DENIAL)
Maafi chahungi but apko same product deliver hua hai or good condition mai isliye return nhi ho paayega.

(MANUAL READ)
Mai apko btana chahungi ki jab apko product delivered hoga us samay apko manual milega ap usko read kijiyega.

(ABUSE)
Meri apse request hai professional bhasha ka paryog kre nahi to majburan mujhe ye batcheet yahi samapt karni padegi.
Sir, I request you to please use professional language otherwise I have to close your chat.

(TRUST PAY POLICY / (SNAPDEAL GUARANTEE)
Sir, Mai apko btana chahugi ki snapdeal ki 7 days ki return policy hai agar product delivery kai baad apko koi bhe pareshani ati hai product mai to aap 7 days kai andar replace ya refund karwa saktai hai

Snapdeal ek market place hai, jahaan aapke jaise khareedaar hamaare platform par hamaare vikretaon dvaara is tarah ke vastuon ko khareedate hain.
ham keval un vikretaon ko parishram apoorvak anumodit aur protsaahit karate hain, jin par aapko aparaajey keematon par uchch-gunavatta vaalee vastuon ko bechne ke lie bharosa kiya ja sakata hai.
hamane hardware ya software muddon ke lie maanak nirmaata kee warranty ke tahat adhikaansh utpaadon ko cover kiya hai, jahaan kaheen bhee laagoo ho. yadi aap hamaare kisee bhee vaapsee yogy utpaad se santusht nahin hain, to aapke bhugtaan kee suraksha sunishchit karane ke lie hamaare paas 7 din kee aasaan vaap.

Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

(PERSONAL DETAILS)
I really apologies but we are not authorized to share any personal information .
Maafi cahungi sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.

(FAKE OFFER QUERY)
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai.
Hamare sabhi offers aapko website/app par hi show kartein hain or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga.
Aap nischint rhe hmari team bhi is mamle par kaam kr rhi hai or inke upr sakht action liya jayega.

(ORDER VERIFICATION)
Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.

(PROMO DISCOUNT)
You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 8% discount of product price.

(PROMO DISCOUNT IN HINDI)
Sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 8% ka discount milega product ke price ka.

I would like to inform you the coupons discount depend upon the value of the product you will get the upto200 discount according to the product price and the maximum discount you can avail is 8% of the coupons value .you will get this by playing spin a wheel game running in our official application or you can get scratch a coupon just you have to copy the code you will get the have to apply the same code on apply coupon option you will find on payment page while selecting the payment mode

Btana chaungi ki apko coupons receive hote h jiski value upto 200 hoti h isme maximum discount price ka 8% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.

(PRICE PROTECTON)
If the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

(PRICE PROTECTON IN HINDI)
Agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kr skte hai. Apse request krunga ki aap [email protected] par ek mail kre jiske subject me 'Price Protection' mention kre aur mail me us product ka order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kre. Jese hi aap mail share krenge, hmari team apko 24 hours me revert back kregi.

(COD CHARGES/DISPATCH CHARGES)
I would like to inform you that free delivery offer is for prepaid orders as you have used cash on delivery so I am really sorry but you are not eligible for this .
If you wish to avail this exciting offer you may cancel this order and place this order through prepaid mode of payment.

No Sir, their is No Cod charges applicable on the product Now.
Yes ,Iam sure, And No shipping charges as well.
No Sir, there is No shipping charges applicable on the product Now.

(FREE GIFT VOUCHER)
Once the order is placed, the link with code will be sent to the you within 3 days then you have to click on the link which will take you to a different website.
Then you need to pay delivery charges (Rs 89) also for the free gift that you will get with the original order.

Jab aap order placed karte hain apko ek link milta hai product place karne ke 3 din ke andar jab aap uspe click karte hain toh apko new website pe le jata hai.
Apko vaha pe delivery charges (Rs 89) pay karne hote hain, Tab apko apke order ke sath free gift milta hai.

(WANTS TO CHANGE EMAIL)
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.

(ASKING FOR EMAIL)
Sir/ Mam, kya aap mujhe apne Email id bta sakte hain taki hum apko aage bhe update kar sake .
Please share your Email ID for the further updates.
Please apni Email ID share kre taki apko order ke regarding further updates de ske.


(IF DETAILS ARE WRONG)
Jo apne details di hai mai us se koi jaankari nai check kar paa rhI hoon, Apse request hai ki aap mujhe correct details provide krwaye taki mai apki behtar sahayta kar saku.

(ORDER DELIVERY DATE IS BREACHED AND NEW DDR IS NOT UPDATED)
Maafi chahte hai, Apka order late deliver kiya jayega. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rhI hu, aapka order transit mein hai. Mai case manager hoon apka is concern k liye aur koshish kr rhe hai ki apka order jldi deliver kr diya jaye ! Halanki, apke order ke delivery mein deri ho skti hai kyunki corona lock-down ke chlte poore India mein sakht pratibandh lagaye gaye hain! Asuvidha ke liye khed hai.

(EMPTY PARCEL)
We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 7 days to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.

Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

(REMINDER)
Just a reminder for you to answer.
Ye apko jawab dene ke liye ek reminder.

(IMAGE)
Takaneekee seema ke kaaran hamen vaastav mein khed hai, ham saajha skreenashot laane mein asamarth hain. isalie, krpaya aapakee madad karane ke lie ap apna concern likhit roop mai btay.

(CALL BACK)
Sir, I would be able to response you over to chat only, I would like request if you can share your concern via chat. I will be happy to help here.
Main aapase keval chait karane ke lie pratikriya de paoongi, main aapase anurodh karana chaahoongi yadi aap chait ke maadhyam se apanee chinta saajha kar sakate hain. mujhe yahaan madad karane mein khushee hogee.

Sir, If you want you can also contact are support team on 9212692126 for any query's related to snapdeal and our team will be defiantly provide you with the best possible resolution. You can also choose call me now option in my order section.

Agar aap call pai baat karna chahtai hai to ye hmara customer care number hai 9212692126. Aap es par saport teem se sampark kar sakate hain aur hamaaree teem aapako sabase achchha sambhav sankalp pradaan karegee. Ya aap my order section mai jakai call me now ka option select kar saktai hai hmari team ki taraf sai aapko call ajayegi.

(POD)
I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. Meanwhile you can place another order.

I understand how you are feeling right now if I were at your place, I would have felt the same way. Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Please allow maximum 6 working days.

Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. 6 working days ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

(COD CHARGES)
Sir If delivery charges are showing free for your order, then it is free but as I can check you have choose cash on delivery option as a payment mode, so for choosing that option you have to pay processing fees which is dependent upon your area Pincode, so this is that processing fees.
Also I want to tell you if you choose a prepaid option as a payment mode you no need to pay this processing fees, in prepaid mode there are no processing fees.

Sir apko btana chaungi agar apko delivery prabhaar neshulk dekh rahe hai, to apke delivery prabhaar bilkul neshulk he hai, par jesa ke check kar pa rahe hoon apne order ke bhughtaan ke leyai cash on delivery vikalp chuna hai, es vikalp ko chunne ke leyai apko ek processing bhughtan chukana padhta hai, ye wahi bhughtan hai.
Apko btana chaungi agar aap ese bhughtan ke leyai prepaid vikalp chunte to apko ye bhugtan nahi chukana padhta, esme ye bhugtaan neshulk hai.

(ADDRESS CHANGED )
Maafi chahungi Jesa ke check kar paa rahe hoon apko order alrady packed/shipped ho chuka hai, maafi chaungi aap address mai koe changes nahi ho paenge.

(CATP)
Maafi chaungi apke order ke return/replacement request nahi lai paungi, kyuki jesa ke check kar paa rahe hoon apko order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.
Eske (---) ke brand warrenty hai to apse request karungi please aap ek baar service center visit kejeyai, vo apke eske regarding poore help karenge. Agar apko wha se bhe koe help nahi melte hai to aap humse contact kejeyai unke denail letter ke sath, apke poore help ke jaege. Asuvidha ke liye khed hai.

(PAYMENT FAILURE)
Jesa ke check kar paa rahe hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud initiate ho jaenge.

(SNAPDEAL RELATED)
If you have any concern/query related to Snapdeal please share so that I could assist you.
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.

(REMINDER)
Just a reminder for you to answer.
Ye apko jawab dene ke liye ek reminder.

(WANT SENIOR CALL)
I apologize senior is not available now, If you want to contact would request you to please share a mail on [email protected]
Main maafi chahti hoon ki senior abhi upalabdh nahin hai, Agar aap sampark karana chahate hain to kripeya aap [email protected] par ek mail saajha karne ka anurodh karenge.
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Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –its ofd//ask to wait till the end of the day//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –ud marked //tat shared 24 to 48 hrs//fndr fill //info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication - DDR shared //info shared

Whatsapp Chat ID –
Issue –cx wants to return the product due to
Action Taken – replied on whatsapp
Communication –complain taken //tat shared 24 to 48 hrs //info shared

Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on whatsapp
Communication – request taken //ordered canceled //info shared

Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc not done tat shared 2 to 3 days//rl fill//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the refund status
Action Taken – replied on whatsapp
Communication –ask to share the bank details//tat shared 24 to 48 hrs //info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –rto marked// ask to place new order//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc done but on //rl fill//tat shared for revert back 24 to 48 hrs //info shared

Whatsapp Chat ID –
Issue –cx wants to know about the product info
Action Taken – replied on whatsapp
Communication –info shared according to pdp

Whatsapp Chat ID –
Issue –
Action Taken – replied on whatsapp
Communication –
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