Notes

opening-
Hi, Good Morning! I am Nitika. How can I help you today?
Hi, Good Afternoon! I am Nitika. How can I help you today?
Hi, Good Evening! I am Nitika. How can I help you today?
How may i assist you?
Main apki kya help kr sakti hu ?
=========================================================================================================
closing-hindi
info given-
I am glad that I was able to help you with the required information.It was nice talking to you. Thank you! Have a nice day.
Apki help krne me mujhe khushi hui! Aapse baat krke acha lga ,humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.

issue escalated-
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.

no response-
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke taraf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte
Surakshit rahen aur apka din shubh rhe.
========================================================================================================

asking details-
Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
aap apna register mobile number ya order id batye taki main check karke aapko jankari de saku.

I am unable to fetch any account from given details. Please provide the correct details.
Di gayi jaankari se koi bhi account nhi mil paya, kripya sahi jaankari dijiye.

Are you talking about this order?
Aap isi order ki baat kr rhe hai?

Please share your Email ID for the further updates.
Please apni Email ID share kre taki apko order ke regarding further updates de ske.
=========================================================================================================
hold-
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye taki apke order ki jankari check kar sku.

Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

hold 2
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

unhold-
I appreciate your patience.
main aapake dhairy kee sarahana karti hoon.

Please elaborate your concern clearly so i can better assist you.
Apse request kruga ap apna concern vistaar mai btaye.

reminder-
Just a reminder for you to answer.
Ye apko jawab dene ke liye ek reminder.

I hope we are connected.
mujhe aasha hai ki ham connected hain.
=========================================================================================================

further assistence-
Is there anything else i may assist you?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

how are you-
I am fine, thank you for asking. I trust you and your family doing well!
Main theek hoon, puchne ke liye dhanyavaad. Mai asha karta hu ap or apke parivaar mai sab ache honge.

snapdeal related-
If you have any concern / query related to Snapdeal please share so that I could assist you.
yadi aapako snapdeal se sambandhit koi concern / query hai to kripya share kare taaki main apki sahaayata kar sakoon.

For Snapdeal related queries, feel free to reply us, we assure that we will assist you better.Thank you for contacting us! Have a good day!
Snapdeal se sambandhit queries ke lie, bejhijhak hame uttar den, ham vishvaas dilaate hain ki ham apki behatar help karenge. humse sampark karne ke lie dhanyavaad! aapaka din shubh ho!

images-
We are unable to check any image or screenshot.
Maafi chahte hai hum koi bhi image ya screenshot check nahi check kar skte.
=========================================================================================================
where is my order -
( NOT SHIPPED)
Your order will be dispatched soon and you will get updates via email and SMS.
Aapaka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update milega.

saath hee, main ab apki case manager hoon jo aapake order ki samay par delivery sunishchit karegi. main yah sunishchit karane ke lie kadee mehanat karoonga ki yah <Date> par ya usse pahale aap tak pahunch jae.

(SHIPPED)
Main dekh sakata hoon ki aapka order transit mein hai aur main aapka case manager hoon or mai aapke order ki samay par delivery sunishchit karunga. main yah sunishchit karane ke lie kadee mehanat karoonga ki yah <date> par ya usse pahle aap tak pahunchya jaye.
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders

(NOT shipped for lockdown)
Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. As you already know govt impose lockdown in your area might it will we delay but I will work hard to ensure it reaches you on or before 07 May-09 May.

(NOT shipped for lockdown in Hindi)
Aapka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update milega.
saath hee, main ab aapka case manager hoon jo aapke order ka samay par delivery sunishchit karega. jaisa ki aap pahle se hee jaante hain ki sarkaar aapke area mein lockdown kar rahee hai, to hamen delay ho sakti hai prantu main yah sunishchit karne ke lie kadee mehanat karoonga ki yah <Date> par ya usse pahle aap tak pahunch jae.

(Shipped for lockdown)
Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As you already know govt impose lockdown in your area might it will we delay. But, Your order is in Transit and will reach on or before "Delivery Date" as promised.
You can also track your order by clicking here . https://m.snapdeal.com/myorders........
Main dekh sakata hoon ki aapka order transit mein hai aur main aapka case manager hoon or mai aapke order ka samay par delivery sunishchit karunga. jaisa ki aap pahle se hee jaante hain ki sarkaar aapke area mein lockdown kar rahee hai, to hamen delay ho sakti hai prantu main yah sunishchit karane ke lie kadee mehanat karoonga ki yah <date> par ya usse pahle aap tak pahunchya jaye.
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders......
=========================================================================================================
OUT FOR DELIVERY)
Main dekh sakata hoon ki aapka order abhi "delivery ke liye nikla hua hai" aur aapko jald hee courier teem se ek call praapt hoga.
saath hee, main ab aapka case manager hoon jo aapke order ki dekhbhaal karunga. kripya nishchint rahen or Apse request kruga ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order apko jald se jald deliver kraya jaye.

Don't worry, our courier partner will call you soon regarding delivery.
Nischint rahe, courier partner apko jaldi hi contact krenge apka order deliver karne ke liye.
=============================================================================================================
(ORDER LATE )
Aapka order shipping mein thoda late hua hai, lekin chinta karne kee koi aavshyakta nahi hai, jaise ki main ab aapke order ka case manager hoon jo aapke order ki samay par delivery sunishchit karunga. main yah sunishchit karane ke lie kadee mehanat karoonga ki yah "DATE " par ya usse pahle aap tak pahunchaya jae.

(escalation FOR DELIVERY)
I am directly escalating your concern to the higher authority and I will personally review your account and make sure that your order will get delivered at the earliest.
Main apki chinta ko seedhe uchch adhikari tak pahuncha raha hoon aur main apke khaate ko vyaktigat roop se sameeksha karoonga aur sunishchit karoonga ki apka order jald se jald diya jaega.


(ASKING UNDELIVERD REASON)
Jesa ke check kar pa raha hoon apke product ke delivery abhi tak nahi ho pae hai maafi chahunga apko preshani hui, apka product <REASON> ke karan deliver nhi ho paya hai ap mujhe confirm kraye kya apko <date> ko koe call aai thi delivery ke regarding.

(UNDELIVERD)
Jaisa ki check kar paye hai, Kuch courier reason ke karn order ko deliver nhi krwa paye hai or hum asuvidha ke lie Maafi maangte hain. Apka concern update kar diya gya hai or hmari taraf se puri koshish ke jaegi ki apke order ke liye delivery attempt dubara karwaya jae or hum koshish karenge ki apka order apko 24-48 hours ke andr deliver kraya jaye
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders

=========================================================================================================
apology and revert-

(REVERT)
I apologize for the inconvenience you have experience
As I can check your order complaint is already raise and we are working on it we will revert you for this via email/sms within 24-48 hrs.

Maafi chahunga apko preshani hui.
jaisa ki mai check kar paa rha hua apke order ka complaint bna hu hai or ham ispe regular kaam kar rhe hai iske liye ham apko revert krege apki email/sms pe 24-48 hrs mai


I am really sorry to hear that you are facing such an issue. I have registered your request with us. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.


Maafi chahunga apko preshani hui, Apki request register krdi gayi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja sake.

Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. I request you to please wait for 24 to 48 hours we will update you with sms or email.




Maafi chahunga apko preshani hui, Apki request register krdi gayi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske apse request krunga ki ap 24 to 48 hours ka wait kre apko team ke end se update kiya jaiga.

=========================================================================================================

cancellation-

(CANCELLATION BY US)
Maafi chahunga apko preshani hui. jaisa ki mai check kar paa rha hu apka order technical issue ke kaaran cancel ho chuka hai apse request kruga ap nya order place kare hmari puri kosis rhegi apka order jld se jld ap tak ponchaya jaye.

cancellation on cx voc
Maine apka order cancel kar diya hai apko iski jankari apke phone mai praapt ho jayegi.
jaise he hamari taraf se amount initiate hoga uske bad <refund tat> dino mein apke account me reflect krega.

cancellation after shipped-

Jaisa ki mai check kar paa rha hu apka order cancellation stage pe nhi hai. kuki order shipped ho chuka hai apse request kruga apko order ki delivery ke liye call aye to ap order lene se mna kar de apka order cancel ho jayega.
Jaisa he apka order cancel hoga hmari taraf se apka amount 6 dino mai initiate kar diya jayega or apke account mai <refund tat> mai aa jayega.
=========================================================================================================

(RTO)
Maafi chahunga apko preshani hui hamare courier partner kayii prayaaso ke baad bhee aapka order dene mein saksham nahin the isliye yeh order wapis ho chuka hai apse request kruga ap naya order place kare hamari puri koshish rahegi apka order jald se jald ap tak pahunchaya jaye.

=========================================================================================================

(PICKUP scheduled)

Maafi chahunga apko preshani hui.
Apka concern update kar deya gya hai, aana wale 2-3 din ke andar puri koshish rahegi apke order ka pickup jald se jald kraya jaye.

(OUT FOR PICKUP)
Main dekh sakata hoon ki hmare courier partner abhi pickup ke liye nikle hue hai aur aapko jald hee courier teem se ek call praapt hoga. kripya nishchint rahen or Apse request kruga ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order ka pickup jld se jld kraya jaye.

(PICKUP REASON)
Jesa ke check kar pa raha hoon apke product ka Pickup abhi tak nahi ho paya hai maafi chahunga apko preshani hui, apka product <REASON> ke karan nahi ho paya hai ap mujhe confirm kraye kya apko <date> ko koe call aai thi Pickup ke regarding.

(Pickup For lock
There is a delay in pickup of your product due to lockdown imposed by Govt. We apologies and will pick your product as soon as situation improves.

(Pickup For lock down hindi)
Sarkaar dwara lagye gye lockdown ki wajah se order ko pickup karene mai delay hua hai. Maafi chahte hai asuvidha ke liye, jaise hee sthiti mein sudhaar hota hai ham jld he apke order ka pickup karege.

refund-
=========================================================================================================

(REFUND IN TAT)
Jesa ke check kar paa raha hoon apka amount hmari tarf se <Date> ko initiate kiya gya hai. Apka bank apke account mai reflect karne ke liye adhiktam samay 7-10 Business Days ka leta hain.
chinta mat kijiye, apka amount jald he apke account mai bhe reflect ho jaega.



Agar apko diye gye samay ke anusar apka amount apke account mai reflect nahi hota hai to aap hame sampark kare ham apke help karenge hame apke help karne mai behd khushi hoge.

(REFUND NOT IN TAT)
Jesa ke check kar paa raha hoon apka amount hmarae tarf se <Date> ko initiate kiya gya hai.
Maafi chaungi abhi tak apke account mai apka amount reflect nahi hua hai. Apse request karunga please aap ek baar apne bank se iske regarding contact kare is reference no. ke sath 018218986441
Agar bank se apko iske regarding help na mile to aap please hamse dubara contact kijiye apki help ke jaegi hame behadh khushi hogi apki help karne mai. or hum iske liye apko 24-48hrs mai revert bhi krege apki email/sms pe.
=========================================================================================================

FRAUD-

(FAKE OFFER QUERY)
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karunga ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai.



Hamare sabhi offers aapko website/app par hi show kartein hain or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga.
Aap nischint rhe hmari team bhi is mamle par kaam kr rhi hai or inke upr sakht action liya jayega.
=========================================================================================================

verification-

(ORDER VERIFICATION)
Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 6 PM ) or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.

=========================================================================================================

(SNAPDEAL GUARANTEE)
Snapdeal ek market place hai, jahaan aapke jaise khareedaar hamaare platform par hamaare vikretaon dvaara is tarah ke vastuon ko khareedate hain.
ham keval un vikretaon ko parishram apoorvak anumodit aur protsaahit karate hain, jin par aapko aparaajey keematon par uchch-gunavatta vaalee vastuon ko bechne ke lie bharosa kiya ja sakata hai.
hamane hardware ya software muddon ke lie maanak nirmaata kee warranty ke tahat adhikaansh utpaadon ko cover kiya hai, jahaan kaheen bhee laagoo ho. yadi aap hamaare kisee bhee vaapsee yogy utpaad se santusht nahin hain, to aapke bhugtaan kee suraksha sunishchit karane ke lie hamaare paas 7 din kee aasaan vaapsee neeti hai.
hamen aapkee madad karane mein khushee hogee.
=========================================================================================================

(PROMO DISCOUNT)
You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 8% discount of product price.


(PROMO DISCOUNT IN HINDI)
Sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 8% ka discount milega product ke price ka.

I would like to inform you the coupons discount depend upon the value of the product you will get the upto200 discount according to the product price and the maximum discount you can avail is 8% of the coupons value .you will get this by playing spin a wheel game running in our official application or you can get scratch a coupon just you have to copy the code you will get the have to apply the same code on apply coupon option you will find on payment page while selecting the payment mode

Btana chaunga ki apko coupons receive hote h jiski value upto 200 hoti h isme maximum discount price ka 8% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.
(PROMO DISCOUNT)
You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 8% discount of product price.


(PROMO DISCOUNT IN HINDI)
Sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 8% ka discount milega product ke price ka.


coupon-200
I would like to inform you the coupons discount depend upon the value of the product you will get the upto200 discount according to the product price and the maximum discount you can avail is 8% of the coupons value .you will get this by playing spin a wheel game running in our official application or you can get scratch a coupon just you have to copy the code you will get the have to apply the same code on apply coupon option you will find on payment page while selecting the payment mode

Btana chaunga ki apko coupons receive hote h jiski value upto 200 hoti h isme maximum discount price ka 8% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.

=========================================================================================================


(PRICE PROTECTON)
If the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

(PRICE PROTECTON IN HINDI)
Agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kar sakte hai. Apse request krunga ki aap [email protected] par ek mail kare jiske subject me 'Price Protection' mention kare aur mail me us product ki order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kare. Jese hi aap mail share krenge, hamari team apko 24 hours me revert back karegi.
=========================================================================================================

(Dispatch charges)
I would like to inform you that free delivery offer is for prepaid orders as you have used cash on delivery so I am really sorry but you are not eligible for this .
If you wish to avail this exciting offer you may cancel this order and place this order through prepaid mode of payment.

(WANTS TO CHANGE EMAIL)
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
=========================================================================================================

(ASKING BANK DETAILS IN ENGLISH)
As I can check your order complaint is accepted and your refund amount is ready to initiate but We don't have your bank details. I request you to please share the bank details through email/app and then we will revert you for this via email/sms within 24-48 hrs.

(ASKING BANK DETAILS IN HINDI)
Jaisa ki mai check kar paa rha hu apke order ki complaint accept ho chuki hai or refund amount ready hai initiate hone ko prantu hmare paas apki bank details available nahi hai. Apse request krunga ap apni bank details [email protected] ke madhyam se share kare or uske baad ham apko iske liye revert krege apki email/sms pe 24-48 hrs mai.
=========================================================================================================

ASSURANCE-
I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem.
Main ye sunishchit karoonga ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Your concern is justified and i understand how you are feel ing right now. But be assured i will definitely help you regarding this .Your chat landed on me so now is my responsibility to help you.

Aapki chinta uchit hai aur main samajhata hoon ki aap abhi kaisa mehsoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoonga. aap ki chat mere pas aayi hai isliye ab meri zimmedari hai ki main apki madad karoon.

=========================================================================================================
(PSAC Covid-19)

Sir, There is a delay in delivery of your product due to lockdown imposed by Govt. We apologies and will deliver your product as soon as situation improves.

You can also track your order by clicking here https://m.snapdeal.com/myorders

(PSAC Covid-19 hindi)

Sarkaar dwara lagye gye lockdown ki wajah se order ko deliver krane mai delay hua hai. Maafi chahte hai asuvidha ke liye, jaise hee sthiti mein sudhaar hota hai ham jld he apke order ko deliver karege.

Ap isko track kar sakte hai ish link pe click karne ke baad https://m.snapdeal.com/myorders

=========================================================================================================

(CALL BACK REQUEST)
Sir, I would be able to response you over chat only, I would like to request if you can share your concern via chat. I will be happy to help here.

Main aapase keval chat karane ke lie pratikriya de paoongi, main aapase anurodh karana chaahoongi yadi aap chat ke maadhyam se apanee chinta saajha kar sakate hain. mujhe yahaan madad karane mein khushi hogi.

Sir, If you want you can also contact our support team on 9212692126 for any quarries related to snapdeal and our team will be definitely provide you with the best possible resolution. You can also choose call me now option in my order section.

Agar aap call pai baat karna chahtai hai to ye hmara customer care number hai 9212692126. Aap is par support team se sampark kar sakate hain aur hamaari team aapako sabase achchha sambhav sankalp pradaan karegi. Ya aap my order section mai jakr call me now ka option select kar sakti hai hmari team ki taraf sai aapko call ajayegi.




=========================================================================================================

cOURIER CONTACT NO,

BLUDART --- 18602331234 https://www.bluedart.com/tracking
ECOM --- +91-8376888888
FEDEX --- 18004194343
DELHIVERY --- +91 (124) 6719500
XPRESSBEES --- 020-49116100 https://www.xpressbees.com/track


==========================================================================================================
TAGGING-

Whatsapp Chat ID –
———————————-——————-
Issue –
Action Taken – replied on whatsapp
Communication –
name-


Whatsapp Chat ID –
———————————-——————-
Issue –want to know about order
Action Taken – No response
Communication – cx not responding//chat resolved
name-

Whatsapp Chat ID –
———————————-——————-
Issue – Want to know order details
Action Taken – replied on whatsapp
Communication – info shared regarding within sla
name-

Whatsapp Chat ID –
———————————-——————-
Issue – Want to know order details
Action Taken – replied on whatsapp
Communication – complaint taken// outside sla
name-

Whatsapp Chat ID -
———————————-——————-
Issue –want to know about refund
Action Taken – replied on whatsapp
Communication – ask for wait 24-48hrs
name-


Whatsapp Chat ID –
——-——————-
Issue –want to cancel the order
Action Taken – replied on whatsapp
Communication – order cancelled/info shared
name-

Whatsapp Chat ID -
———————————-——————-
Issue –Want to know about refund
Action Taken – replied on whatsapp
Communication – complaint taken//ask to wait 24-48hrs
name-



Whatsapp Chat ID –
———————————-——————-
Issue –order marked undelivered
Action Taken – replied on whatsapp
Communication –delivery rescheduled//fndr filled
name-



Whatsapp Chat ID –
———————————-——————-
Issue –wants to know about delivery
Action Taken – replied on whatsapp
Communication –info given//delivery rescheduled//rl filled
name-


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