Notes

(Opening)
Hi, Good Morning! I am Nitika. How can I help you today?
Hi, Good Afternoon! I am Nitika. How can I help you today?
Hi, Good Evening! I am Nitika. How can I help you today?

Hi, I am Nitika. How can I help you today?
Namaskar! Main Nitika apki aaj kya sahyata kr skti hu?

How may i assist you?
Main apki kya help kr skti hu ?

I am fine, thank you for asking. I hope you and your family doing well!
Main theek hoon, puchhne ke liye dhanyavaad. Mai asha karti hu ap or apke parivaar mai sab ache honge.

Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Namaskar! Snapdeal se main Rashika. Aap apna register mobile number ya order id batye taki main check karke aapko jankari de saku.

Are you talking about this order?
Aap isi order ki baat kr rhe hai?

May I know your exact concern please?
Please elaborate your concern clearly so i can better assist you.
Apse request krungi ap apne concern vistaar mai btaye.

(Thanks)
Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

Thank you for your precious time!
Dhanyawad samay dene ke liye.

(Hold)
Please give me a moment, I will check it for you.
I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.
Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku. Nishchint rhe apki puri sahayta ki jayegi.
Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check kr sku. Apke sahyog ki sarahna karte hain.

(Unhold)
I apologize for the delay,We appreciate your patience!
Hum apki patience ka maan krte hai.

(Hold2)
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahugi jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.


(Reminder)
Just a reminder for you to answer.
Ye apko jawab dene ke liye ek reminder hai.

(Further Assistance)
I hope you are satisfied with the information provided by me! Is there anything else i may assist you?
Asha hai ki aap meri di gyi janakari se santusht hain ! Kya main apki aur koi sahayta kar sakti hun?

Is there anything else i may assist you?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

No need to worry, you will be fully assisted.
Nischint rhe apki puri sahayta ki jayegi.

If you have any concern / query related to Snapdeal please share so that I could assist you.
May i know your registered mobile number?
For Snapdeal related queries, feel free to reply us, we assure that we will assist you better.Thank you for contacting us! Have a good day!
May I know the order name or the order ID which you are asking about




We are unable to check any image or screenshot.
Maafi chahte hain hum koi bhi image ya screenshot check nhi kr pa rhe.

Please share your Email ID for the further updates.
Please apni Email ID share kre taki apko order ke regarding further updates de ske.


(Delay probing)
I know that there has been a delay but please be assured that we are working hard to get your order to you at the earliest.
Sorry! Your order will be delivered with a delay. We understand the importance of timely delivery and our teams have prioritized the delivery of your item at the earliest.


There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.

Maafi chahungi apko preshani hui.Aap nishchint rhe apko order ki delivery jldi hi krwayi jayegi.

Don't worry, our courier partner will call you soon regarding delivery.



Nischint rhe,courier partner apko jldi hi contact krenge apka order deliver krne ke liye.

(Closing)
I am glad that I was able to help you with the required information.It was nice talking to you. Thank you! Have a nice day.

Apki help krne me mujhe khushi hui! Aapse baat krke acha lga ,humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.


I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!



Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.

We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

(Resolution)
I am really sorry to hear that you are facing such an issue. I have registered your request with us. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.

Maafi chahungi apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.



Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. I request you to please wait for 24 to 48 hours we will update you with sms or email.




Maafi chahungi apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske apse request krungi ki ap 24 to 48 hours ka wait kre apko team ke end se update kiya jaiga.

( NOT SHIPPED)
Aapaka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update diya jayega.
saath hee, main ab aapaki case manager hoon jo aapke order ki samay par delivery sunishchit karegi. Main poori koshish karoongi ki apka order <Date> par ya usse pehle aap tak pahunch jaye.

(SHIPPED)
Main dekh sakati hoon ki aapka order transit mein hai aur main ab se aapki case manager hoon isliye main poori koshish krungi ki apka order <date> par ya usse pahle aap tak pahunchya jaye.
ap apne order ko is link se track kar skte hai :-
https://m.snapdeal.com/myorders

(NOT SHIPPED BECAUSE OF LOCKDOWN)

Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. As you already know govt impose lockdown in your area it might be delay but I will work hard to ensure it reaches you on or before DATE

(NOT shipped for lockdown in Hindi)

Aapka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update milega.
Saath hee, main ab aapki case manager hoon jo aapke order ki samay par delivery sunishchit karegi. Jaisa ki aap pehle se hee jaante hain ki sarkaar aapke area mein lockdown kar rahee hai, to hamen delay ho sakta hai prantu main poori koshish krungi ki apka order <Date> par ya usse pahle aap tak pahunch jae.

(Shipped for lockdown)

Now I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As you already know govt impose lockdown in your area so it might be delay. But, Your order is in Transit and will reach on or before "Delivery Date" as promised.

You can also track your order by clicking here . https://m.snapdeal.com/myorders

(Shipped for lockdown in Hindi)

Main dekh sakati hoon ki aapka order transit mein hai aur ab se main aapki case manager hoon or mai aapke order ka samay par delivery sunishchit karungi. Jaisa ki aap pahle se hee jaante hain ki sarkaar aapke area mein lockdown kar rahee hai, to hamen delay ho sakta hai prantu main poori koshish krungi ki apka order <date> par ya usse pahle aap tak pahunchya jaye.
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders


(PSAC Covid-19)

Sir, There is a delay in delivery of your product due to lockdown imposed by Govt. We apologies and will deliver your product as soon as situation improves.

You can also track your order by clicking here https://m.snapdeal.com/myorders

(PSAC Covid-19 hindi)

Sarkaar dwara lagye gye lockdown ki wajah se order ko deliver krane mai delay hua hai. Maafi chahte hai asuvidha ke liye, jaise hee sathiti mein sudhaar hota hai hum jald hi apke order ko deliver karwayenge.

Ap isko track kar sakte hai ish link pe click karne ke baad https://m.snapdeal.com/myorders

(Pickup For lock down)

There is a delay in pickup of your product due to lockdown imposed by Govt. We apologies and will pick your product as soon as situation improves.

(Pickup For lock down hindi)

Sarkaar dwara lagye gye lockdown ki wajah se order ko pickup karene mai delay hua hai. Maafi chahte hai asuvidha ke liye, jaise hee sthiti mein sudhaar hota hai hum jald hi apke order ka pickup karwayenge.

(OUT FOR DELIVERY)

Main dekh sakati hoon ki aapka order abhee "delivery ke liye nikla hua hai" aur aapko jald hee courier team se ek call praapt hoga.
Saath hee, main ab aapki case manager hoon jo aapke order kee dekhbhaal karegi. Kripya nishchint rahen or Apse request krugi ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order apko jld se jld deliver kraya jaye.


(ORDER LATE )

Aapka order shipping mein thoda late hua hai, lekin chinta karne kee koi aavshyakta nahi hai, jaise ki main ab aapke order ki case manager hoon jo aapke order ki samay par delivery sunishchit karegi. Main poori koshish karoongi ki apka order <Date> par ya usse pehle aap tak pahunch jaye.


(ASKING UNDELIVERD REASON)

Jesa ke check kar pa rahi hoon apke product ki delivery abhi tak nahi ho pae hai maafi chahungi apko preshani hui, apka product <REASON> ke karan deliver nhi ho paya hai ap mujhe confirm kraye kya <date> ko apko delivery se regarding koi call aai thi.

(UNDELIVERD)

Jaisa ki check kar paye hai, Kuch courier reason ke karn order ko deliver nhi krwa paye hai or hum asuvidha ke lie Maafi chahte hain. Apka concern update kar diya gya hai or hmari taraf se puri koshish ki jaegi ki apko order ki delivery attempt dubara karwae jae or hum koshish karenge ki apka order apko 24-48 hours ke andr deliver kraya jaye
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders

(OUT FOR PICKUP)

Main dekh sakti hoon ki hmare courier partner abhi pickup ke liye nikle hue hai aur aapko jald hee courier team se ek call praapt hogi. Kripya nishchint rahen or Apse request krugi ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order ka pickup jld se jld kraya jaye.

(PICKUP REASON)

Jesa ke check kar pa rahi hoon apke product ka Pickup abhi tak nahi ho paya hai maafi chahungi apko preshani hui, apke product ka Pickup <REASON> ke karan nhi ho paya hai ap mujhe confirm kraye kya <date> ko apko pickup ke regarding koi call aai thi.

(PICKUP)
Maafi chahungi apko preshani hui.
Apka concern update kar diya gya hai, aane wale 2-3 din ke andr puri koshish rahegi apke order ka pickup jald se jld kraya jaye.


(RTO)

Maafi chahungi apko preshani hui hamare courier partner kai prayaaso ke baad bhi aapka order dene mein saksham nahin the isliye yeh order wapis ho chuka hai apse request krugi ap nya order place kare hmari puri kosish rhegi apka order jld se jld ap tak pahunchaya jaye.

(WHY WAS MY ORDER CANCEL)

Maafi chahungi apko preshani hui. Jaisa ki mai check kar paa rhi hu apka order technical issue ke karn cancel ho chuka hai apse request krugi ap nya order place kare hmari puri kosis rhegi apka order jld se jld ap tak ponchaya jaye.

(CANCELLATION BY US)

Maine apka order cancel kar diya hai apko iski jankari apke phone mai prapt ho jayegi.
jaise he hmari taraf se amount initiate kiya jayega apke account mai <refund tat> mai aa jayega.

(NON CANCELLATION STAGE)

Mene apki complaint le li hai pr Jaisa ki mai check kar paa rhi hu apka order cancellation stage pe nhi hai. Kyuki order shipped ho chuka hai apse request krugi apko order ki delivery ke liye call aye to ap order lene se mna kar de apka order cancel ho jayega.
Jaisa he apka order cancel hoga hmari taraf se apka amount 6 dino mai initiate kar diya jayega or apke account mai <refund tat> mai aa jayega.

(REFUND IN TAT)

Jesa ke check kar paa rahi hoon apka amount hmari tarf se <Date> ko initiate kiya gya hai. Apka bank apke account mai reflect karne ke liye adhiktam samay 7-10 Business Days ka leta hain.
Chinta mat kijiye, apka amount jald he apke account mai bhe reflect ho jaega.




Agar apko diye gye samay ke anusar apka amount apke account mai reflect nahi hota hai to aap hame sampark kare ham apki help karenge hame apki help karne mai behd khushi hogi.

(REFUND NOT IN TAT)

Jesa ke check kar paa rahi hoon apka amount hmarae tarf se <Date> ko initiate kiya gya hai Apka bank account mai.
Maafi chaungi abhi tak apke account mai apka amount reflect nahi hua hai. Apse request karungi please aap ek baar apne bank se iske regarding contact kare
Agar bank se apko iske regarding help na mile to aap please humse dubara contact kijiye apki help ki jayegi hame behdh khushi hogi apke help karne mai or ham iske liye apko 24-48hrs mai revert bhi krege apki email/sms pe.

(FAKE OFFER QUERY)

Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gye hain ye sabhi fake calls hain.
Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai.
Hamare sabhi offers aapko Snapdeal ki website/app par hi show hote hain or ap please inke sath apni koi bhi neeji jaankari ya account details share na karein.
Aap nischint rhe hmari team bhi is mamle par kaam kr rhi hai or inke upr sakht action liya jayega.

(ORDER VERIFICATION)

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.


(SNAPDEAL GUARANTEE)

Snapdeal ek market place hai, jahaan aapke jaise khareedaar hamaare platform par hamaare vikretaon dvaara is tarah ke vastuon ko khareedate hain. Hum keval un vikretaon ko parishram apoorvak anumodit aur protsaahit karate hain, jin par aapko aparaajey keematon par uchch-gunavatta vaalee vastuon ko bechne ke lie bharosa kiya ja sakata hai.
hamane hardware ya software muddon ke lie maanak nirmaata kee warranty ke tahat adhikaansh utpaadon ko cover kiya hai, jahaan kaheen bhee laagoo ho. yadi aap hamaare kisee bhee vaapsee yogy utpaad se santusht nahin hain, to aapke bhugtaan kee suraksha sunishchit karane ke lie hamaare paas 7 din kee aasaan vaapsee neeti hai.
hamen aapkee madad karane mein khushee hogee.


(PROMO DISCOUNT)
To claim the promocode firstly copy the promocode then go to the payment page and paste the code in apply coupon section and click on apply before payment.
(PROMO DISCOUNT IN HINDI)
Sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai or payment se pehle apply pe click krna hai.

I would like to inform you the coupons discount depend upon the value of the product you will get upto 200 discount according to the product price and the maximum discount you can avail is 8% of the coupons value .you will get this by playing spin a wheel game running in our official application or you can get scratch a coupon just you have to copy the code you will get the have to apply the same code on apply coupon option you will find on payment page while selecting the payment mode



Btana chaunga ki apko coupons receive hote h jiski value upto 200 hoti h isme maximum discount price ka 8% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.

(PRICE PROTECTON)

If the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back within 24 hours.

(PRICE PROTECTON IN HINDI)
Agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kr skte hai. Apse request krungi ki aap [email protected] par ek mail kre jiske subject me 'Price Protection' mention kre aur mail me us product ka order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kre. Jese hi aap mail share krenge, hmari team apko 24 hours me revert back kregi.


(WANTS TO CHANGE EMAIL)
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.


(APOLOGY FOR DELIVERY)
I am directly escalating your concern to the higher authority and I will personally review your account and make sure that your order will get delivered at the earliest.
Main apki chinta ko seedhe uchch adhikari tak pahuncha rahi hoon aur main apke khaate ki vyaktigat roop se sameeksha karoongi aur sunishchit karoongi ki apka order jald se jald deliver kiya jaega.




There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step.
Chinta karne ki koi aavshyakta nahi hai, Maine sabhi sambhav prayaas kiye hain aur mujhe vishvaas hai ki aap jald se jald apna order praapt karenge!

(REVERT)
I apologize for the inconvenience you have experience
As I can check your order complaint is already raise and we are working on it we will revert you for this via email/sms within 24-48 hrs.

Maafi chahungi apko preshani hui. Jaisa ki mai check kar paa rhi hu apke order ki complaint bna hui hai or hum ispe regular kaam kar rhe hai iske liye hum apko revert krege apki email/sms pe 24-48 hrs mai.

(ASKING BANK DETAILS IN ENGLISH)

As I can check your order complaint is accepted and your refund amount is ready to initiate but We don't have your bank details. I request you to please share the bank details through email/app and then we will revert you for this via email/sms within 24-48 hrs.

(ASKING BANK DETAILS IN HINDI)

Jaisa ki mai check kar paa rhi hu apke order ki complaint accept ho chuki hai or refund amount ready hai initiate hone ko prantu hmare paas apki bank details available nhi hai. Apse request krugi ap apni bank details email/app ke madhyam se share kare or uske baad ham apko iske liye revert krege apki email/sms pe 24-48 hrs mai

(COMPLAINT TAKEN)
Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. I request you to please wait for 24 to 48 Hours for further updates.
Maafi chahungi apko preshani hui. Apki request register krdi gyi h. Apko team dwara 24 se 48 ghante mei update kardiya jayega.


I am really sorry to hear that you are facing such an issue. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.
Mujhe ye sunkar khed hai ki aap is tarah ke mudde ka samna kar rahe hain nischint rahe, Main aapke case par personally kaam karungi taki jald se jald apko resolution mil paye.

I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem.
Main ye sunishchit karoongi ki ye humare sath apka pehla aur antim bura anubhav ho aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Your concern is justified and I understand how you are feeling right now. But be assured I will definitely help you regarding this .Your chat landed on me so now is my responsibility to help you.

Aapki chinta uchit hai aur main samajhati hoon ki aap abhi kaisa mahasoos kar rahe hain. Lekin nishchint rahiye main is baare mein aapki madad jaroor karoongi. Aapki chat mere paas aayi hai isliye ab mere jimmedari hai ki main apki madad karoon.

(WANT SENIOR CALL)

I apologize senior is not available right now, If you want to contact would request you to please share a mail on [email protected]
Main maafi chahti hoon ki senior abhi upalabdh nahin hai, Agar aap sampark karana chahate hain to kripya aap [email protected] par ek mail saajha kare.

(CALL BACK REQUEST)
I would be able to response you over chat only, I would like to request if you can share your concern via chat. I will be happy to help here.

Main aapase keval chat karane ke lie pratikriya de paoongi, main aapase anurodh karana chaahoongi yadi aap chat ke maadhyam se apanee chinta saajha kar sakate hain. mujhe yahaan madad karane mein khushi hogi.

Sir, If you want you can also contact our support team on 9212692126 for any quarries related to snapdeal and our team will be definitely provide you with the best possible resolution. You can also choose call me now option in my order section.

Agar aap call pai baat karna chahtai hai to ye hmara customer care number hai 9212692126. Aap is par support team se sampark kar sakate hain aur hamaari team aapako sabase achchha sambhav sankalp pradaan karegi. Ya aap my order section mai jakr call me now ka option select kar saktai hai hmari team ki taraf sai aapko call ajayegi.

(COURIER CONTACT)

BLUDART --- 18602331234 https://www.bluedart.com/tracking
ECOM --- +91-8376888888
FEDEX --- 18004194343
DELHIVERY --- +91 (124) 6719500
XPRESSBEES --- 020-49116100 https://www.xpressbees.com/track

Courier tracking details
Courier name:
Awb no.:
Courier number:
Courier website:

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
{ TAGGING }

Whatsapp Chat ID –
———————————-——————-
Issue –
Action Taken – replied on whatsapp
Communication –
Name - Nitika

Whatsapp Chat ID –
———————————-——————-
Issue –want to know about order
Action Taken – No response
Communication – cx not responding//chat resolved
Name - Nitika

Whatsapp Chat ID –
———————————-——————-
Issue – Why was my order cancelled
Action Taken – replied on whatsapp
Communication – info shared ///ask for place new order
Name - Nitika

Whatsapp Chat ID –
———————————-——————-
Issue – pickup
Action Taken – replied on whatsapp
Communication – info shared try to pickup within 2-3 days//RL filled
Name - Nitika


Whatsapp Chat ID -
———————————-——————-
Issue –want to know about refund
Action Taken – replied on whatsapp
Communication – ask for wait 24-48hrs
Name - Nitika


Whatsapp Chat ID –
——-——————-
Issue –want to cancel the order
Action Taken – replied on whatsapp
Communication – order cancelled/info shared
Name - Rashika


Whatsapp Chat ID -
———————————-——————-
Issue –Where is my order?
Action Taken – replied on whatsapp
Communication – ask for wait we will try to deliver the order asap
Name - Nitika




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