Notes

1.****************************************buy time **************************************************


Hi xxxx,

Thanks for your valuable time over the call.

We understand that you have not received the refund for your order 'xxxxxxxxxxxxxxxxxx' for 'xxxxxxxxxxxxxxxxx'.

We're sorry for the trouble you had to go through.

We see that you have contacted multiple times for the same issue and this is not something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by June 15, 2021.

Hope this helps.

, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

2.************************************************Call ME:.**************************************************

Hi,

Thanks for writing in,

We tried to get in touch with you to talk to you about your concern but could not reach you.

We understand that you want a call from our side.

We're sorry for the trouble you had to go through.

We request you to write back to us with the exact issue so that we can assist you accordingly.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 202 9898 so we can assist you.

Hope this helps.

Rahul, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


3.********************************************exact issue*****************************************************


Hi Rajkumar,

Thank you for writing in.

We're sorry to let you know that we're unable to found the exact issue.

We request you to write back to us with in 72 hours with the exact issue so that we can assist you accordingly.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre.

Hope to hear from you soon.

Thanks for choosing Flipkart.

Note: While replying to the email, please ensure that the subject line is not edited.


the exact name of the product you've received in detail the difference between the products which you ordered and received

4.*****************************phonepe refund******************************************************************


Hi Andleeb,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9205866865' to talk to you about your concern but could not reach you

We are sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that the seller has refunded Rs. 528/- for your order to your Phonepe Upi account on January 09, 2020. This will be credited to your account by January 10, 2020.

If you do not receive the refund by this time, you can contact Phonepe at [email protected] with the refund reference number 'P2105110545341783859112'.

Feel free to write back to us for any other query in the future.

Hope this helps.

Andleeb, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

5.**************************************** unable to place cod*****************************************

Hi xxxxx,

Thanks for your valuable time over the call.

We understand your concern that you are unable to choose 'Cash on Delivery' option for your orders.

We'd like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, or Gift Card to place your order for now.

However, if you have any other issue, feel free to write back to us!

Hope this help

6.***************************************language call***************************************

Hi,

Thanks for your valuable time over the call.

As per our telephonic conversation, you informed us that you're only comfortable in 'Malyalam' language.

We're sorry to let you know that we can assist you in English and Hindi language only at the moment.

However, if you still want to talk in 'Malyalam' language, we request you to dial toll-free number 1800 202 9898 and select preferred language.

Hope this helps.

Thanks for choosing Flipkart.


7.***********************RECONFIRM AFTER ONLINE CANCELLATION***********************************

Hi,

Thank you for writing in.

We understand that you want to change the delivery address for your order 'ODxxxxxxxxxx532000'.

We would like to let you know that, we looked up your order and found that the seller has cancelled your order as requested by you.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre.

Hope this helps.

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

8.********************************************* Wrong delivery (Prepaid) *****************************************************

Hi ,

Thank you for writing in.

We understand your concern about the delivery of your 'OD113607851781814000'.

We're writing to let you know that the courier service provider has confirmed that the shipment of the product 'Rudra Fashion Straight Gown' was delivered to you on _________.

If you have not received the product, we requested you to kindly check with your friends, family and neighbors if they have received the product on your behalf.

If you still are facing issue in finding your product please write back to us.

Hope you will understand.

9.**************************************