Notes

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- "UNDERCOOKED/FOREIGNOBJECT/POISONINGCLAIM1" - Thank you for bringing this issue to my attention, and I apologize for the inconvenience that you have encountered. Please allow me a moment.
- "UNDERCOOKED/FOREIGNOBJECT/POISONINGCLAIM2" - We are sorry this happened. We will reach out to the restaurant. You may also want to contact the restaurant directly to share your experience or concerns. Your order has been adjusted. We've processed the refund on our end for $AMOUNT after taxes, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this.
- "UNDERCOOKED/FOREIGNOBJECT/POISONINGCLAIM3(IfdinerwantsmorefromGrubhubUPTO20%or$10)" - I deeply apologize for the experience, for the inconvenience, I can email you a promotion code that you can use towards your next order for 20% off in Free Grub. You have 30 days to use this.
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FOR THE REFUND:
- Undercooked Food Claim - ITEM
- Foreign Object in Food Claim - OBJECT found in ITEM
- Food Poisoning Claim - ITEM
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- "UNDERCOOKED1" - I deeply apologize. We’ll get this straightened out for you. Were the items overcooked or undercooked?
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- "UNDERCOOKED/FOREIGNOBJECT/POISONINGCLAIM14(COMBO)" - Let me call the restaurant to get the price for the affected items and refund them. Please allow me a moment.
.
What action did we take: Call the restaurant to get the prices of the affected items. The restaurant does not answer to give out price:
.
A) Check the menu for the restaurant to see if the item is listed. The price for the item is:
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B) The item is not on the menu, consulted with leadership for the best price to adjust the order. The price for the item is:
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Outbound call notes (if an outbound call was made): Restaurant
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to get the prices of the missing items.
.
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- "COLDFOOD[SD]" - I understand how important it is to receive your food at the right temperature. I can definitely assist you and find a solution to this situation. Please allow me a moment.
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What action did we take: Call the restaurant to know if they can refund or redeliver, no answer, refund it on them
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed:Call the restaurant to know if they can refund or redeliver, no answer, refund it on them
.
Yes, I can see the restaurant have their own drivers to deliver online orders. Some restaurants have their own drivers to deliver online orders and some others don't so Grubhub sends a driver to deliver the food from these restaurants. I'm really sorry for the confusion.

That is a message sent by the system, It is not very accurate actually.

- "ORDERAFTER60DAYS" - I'm afraid we are able to see orders from the last 60 days, we cannot see any orders after 60 days. My apologies.

- "FIRSTTIMEDINERPROMOCODEREQUEST" - You can visit https://www.grubhub.com/, wait a few seconds in the home page and a promo code offer for first-time ordering with us will pop up. You can register yourself using your email address and zip code.

- UNKNOWNCHARGES:

- FREE DELIVERY FEE FPR GRUBHUB+

GUYREBOOT - Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered. I can apply it to your order after the order is placed and refund you the $5.00. Please make sure your order subtotal is at least $15 (before tax, tip, and fees) and also it cannot be combined with other discounts or cash.

GUYREBOOT - Your order has been adjusted. We've processed the refund on our end for $5.00 after taxes, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this.