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Hi, Good Morning ! I am Sachin, How can I help you today?
Hi, Good afternoon ! I am Sachin, How can I help you today?
Hi, Good Evening ! I am Sachin, How can I help you today?

Whatsapp Chat id –
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to wait 24-48 hours

***Asking details ***

Sure I will help you, Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Bilkul main apki help karuga, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Without sharing any details I can not help you. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Bina details ke main apki help nahi kar paunga,Aapse request hai ki aap apna order number/sub order number/registered contact number share karein, jisse main aapki behtar sahayata kar sakun!

I am unable to fetch any account from the given details.Please provide the correct details. So I can assist you better.
Jo apne details di hai mai us se koi jaankari nahi check kar paa raha hu, Apse request hai ki aap mujhe correct details provide karwaye taki mai apki behtar sahayta kar saku.

Thank you for sharing detail with us!Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye,taki main apke order ki jankari check kar sakun.

Are you talking about this order?
Kya aap iss order ki baat kar rahe hain?

*** ABUSE ***
Meri apse request hai professional bhasha ka prayog kare,nahi to chat close ki ja sakti hai.
Sir,I request you to please use professional language otherwise,I have to close your chat.

**** Hold *****
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja sake.

*** hold 2 ****
I apologize for the delay,I am still working on your concern! Please allow me some more time!
We appreciate your patience!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

If you are interested to get some exclusive deals available just for a handful of customers, please save the contact number below. You will get the latest updates on that number.👇🏻
Snapdeal ki deals - +919999675072
Agar aapko bhi daily offers chahiye toh neeche diye gaye phone contact ko save karke aap Snapdeal exclusive deals le sakte hain👇🏻
Snapdeal ki deals -
+919999675072

Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hun?

*** Incovenience closing***
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai,Nishchint rahe,is par dhyaan diya jayega. humein sampark karne ke liye dhanyabad! Apka din shubh rhe.

***Glad closing ***
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare de paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

*** No response closing ***
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kar rahe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rahe.

*** Cx have no issue that time closing ****
Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good day!
Humse baat karne ke liye dhanyabad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

***Urgent delivery ***
Sir i have taken your request for urgent delivery on 24 may 2021,i will try to delivery as soon as possible.
Sir maine aapke order ko urgent delivery karwane ke liye request le liya hai, meri taraf se puri kosis ki jayegi jitna jaldi ho sake ,aapka order apke pass jaldi se jaldi delivered karwa diya jaye.

***Apology***
Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahunga apko preshani hui, apki request register kar di gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja sake.

*** Complaint taken ***
Sorry,that you are facing such an issue.I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahunga apko preshani hui, apki complaint register kar di gayi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update de diya jayege. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja sake.

***Complaint highlighted ***
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahunga apko preshani hui, apki complaint already register kardi gyi hai humare team use par kaam kar rahe hai,par aap bilkul nischint rahe maine apka concern team ko dubara highlight kar diya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update de diya jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

*** Visit website//application ***
I request you to please visit our website their all product is available with price and full description.
Apse request karunga please aap hamare website/ application par visit kare,waha sare product available hai full description and price ke sath mention hai.

*** call me ***
Sir i am unable to call you,this service is not available,if you have any concern you can chat with us ,So that I can assist you!
Mafi chahunga call karne ki service available nahi hai, agar koi concern hai to chat ke madhyam se aap baat kar sakte hai.

*** Personal details ***
I really apologies but we are not authorized to share any personal information .
Maafi chahunga sir, apne koi bhe personal details share karne ke anumati nahi hai hamare pass.
______________________________________________________________________________________________________________________________________*** PRODUCT NOT SHIPPED (Within PDD) *** Your product will be shipped soon and you will get an update via Email & SMS. Also, I am your case Manager now who will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before " DATE " as promised.There may be a delay in your order due to the lock down in your area.i will try to delivery as soon as possible.
aap ka order jald he bhej diya jayega aur aap ko email aur sms ke jariye update milega,sath he,main ab aap ka case manager hoon jo aap ke order ka samay par delivery sunishchit karunga,main ye sunishchit karane ke liye kade mehanat karunga ki ye "DATE " ko ya usse pahale aap tak pahunch jaye. apke area me lock down hone ki wajah se apke order me deri ho sakti hai.

*** PRODUCT SHIPPED (Within PDD) *** I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before " DATE " as promised. You can also track your order by clicking here . https://m.snapdeal.com/myorders ,i will try to delivery as soon as possible.There may be a delay in your order due to the lock down in your area.
apke order ka expected date " DATE "diya gaya hai,aap nischinit rahe puri kosis ki jayegi ki apka order jaldi se jaldi delivered karwa diya jaye.apke area me lock down hone ki wajah se apke order me deri ho sakti hai.

*** ORDER BEYOND LATE ***Your order has already been delayed, you are restless,I am taking a request for this, in the next 24 to 48 hrs,you will get an update from the team.
Apka order already delay ho chuka hai,aap nischint rahe,iske liye mai request le raha hu, agle 24 se 48 hrs me aapko team ki taraf se apke order ke bare me update aa jayega.
-----------------------------------------------------------------------------------------
Whatsapp Chat id –
Cust Concern – cx want to know about order status
Action Taken – replied on whatsapp
Communication – infom to cust,I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before " DATE " as promised. You can also track your order by clicking here . https://m.snapdeal.com/myorders ,i will try to delivery as soon as possible.There may be a delay in your order due to the lock down in your area.
______________________________________________________________________________________________________________________________________
*** CANCEL ***
you want to cancel this order.May,I know the reason for cancellation?, As this is one of our best selling item & I am sure you will like it.
aap ye order cancel karna chahte hai,kya mai jaan sakta hu order cancel kyon karna chahte hai?ye ek behtar selling product hai,aur mujhe aasha hai ye order aapko behad pasand aayega.

I am really sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.

Request for cancellation of your order is taken,order is canceled,you will get information about cancellation of order by Sms.
aap ke order ko cancel karne ke liye request le liya hai,order cancel ho gaya hai,aapko sms ke dwara order ke cancel hone ke jankari mil jaegi

Be assured, I am taking your request for cancellation, however if in case delivery is attempted, you can refuse it at doorstep.
Nishchint rahiye Sir, Mai aapki cancellation ki request register kar Raha hu,agar apko delivery attempt hoti hai toh aap usi samay doorstep par order lene se mana kar sakte hain.

I apologize cancellation is not possible now as the item has already shipped. I am raising the cancellation request, and if in case the delivery boy attempts the delivery then you have to refuse it so that the order will be got cancel and after that your refund will be initiate by our team.
apka order already shipped ki wajah se mafi chahunga cancellation possible nahi hai, mai cancellation ki request le raha hu aur in case delivery boy delivery ke liye attempts karta hai to order lene se mana kar dijiyega,taki apka order cancel ho jaye aur apka refund hamari team ki taraf se initiate kiya jaye.
-----------------------------------------------------------------------------------------
Whatsapp Chat id –
Cust Concern – cx want to cancel the order
Action Taken – replied on whats app
Communication – inform to cust Be assured,I am taking your request for cancellation, however if in case delivery is attempted, you can refuse it at doorstep.
-----------------------------------------------------------------------------------------
***Exact date****
Sir, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!

Sir, Apko koi exact date ki commitment nahi kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge.

****OFD****
Sir ,as I can check that today our delivery boy is out for delivery of your product. So I request you to please wait till the end of the day. We will try our level best to deliver your product by the end. Please be assured that the delivery boy will call you before attempting delivery
Mai apko btana chahuga ki apka order aaj out for delivery hai or apko aaj sham tak delivery karva di jaayegi.Main apka case Manager hu,meri puri responsibility hai apke order ki delivery jaldi se jaldi karwa saku,aapko delivery boy ki call aa jayegi,app nischint rahiye .
--------------------------------------------------------------------------
***OFD ***

Whatsapp Chat id –
Cust Concern – cx want to know about order status
Action Taken – replied on whatsapp
Communication – infom to cust ,as I can check that today our courier boy is out for delivery of your product. So I request you to please wait till the end of the day. We will try our level best to deliver your product by the end. Please be assured that the courier will call you before attempting delivery, delivery boy name and number not available .
-----------------------------------------------------------------------------
***UD reschedule ***
Hi , The package was undelivered due to Address Issues and we apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.
Sir mai check kar pa raha hu,aapka order undelivered hua hai Issues ki wajah se,mafi chahenge iske liye,mai aapke order ko delivered karne ke liye reschedule kar deta hu,agle 24 se 48 hrs me aapko dubara se delivery ke liye re-attempts kiya jayega,kosis karenge jitna jaldi ho sake apke order ko delivered karwa diya jaye.
---------------------------------------------------------------------------
***UD reschedule***

Whatsapp Chat id –
Cust Concern – cx want to know about order status
Action Taken – replied on whatsapp
Communication –ud mark,fndr filled ,infom to cust The package was undelivered due to Address Issues and we apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.
-----------------------------------------------------------------------------
*** Return ***
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
Kya mai jaan sakta hu aapko is product me kya problem ho rahi hai ,taki mai aapki complaint le saku.

I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
mai apke order ka complaint le raha hu,kya mai jan sakta hu,aap is product ka replacement or refund lena chahte hai?

Sorry but replacement is not available for this product.
Mafi chaunga is product ka replacement available nahi hai.

I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24-48 hours. I apologies that you have faced this issue.
Maine aapki return complaint is product ke liye le liya hai,agle 24 se 48 hrs me apko team ki taraf se update aa jayega,kripya aap wait kare,mafi chaunga aapko jo ye pareshani hue.

out for pick up- As I can see here,our courier partner is out for pickup and your item will be picked up today.
Jaisa ki mai check kar pa raha hu,aaj sham tak apka order pick up hone wala hai,kripya aap wait kare.

I have taken your request for Pickup of your product and same will be picked in next 2-3 days.I apologies for inconvenience caused,
Maine apki return complaint is product ke liye le liya hai, apka order agle 2 se 3 dino me aapka order pick up ho jayega,kripya aap wait kare, mafi chaunga aapko jo ye pareshani hue.

Aapka order 2 se 3 dino me pick up ho jayega,uske baad aapka order hamare pass wherehouse me 7 to 8 days me pahunch jayega,uske baad 24 hrs me quality check hoga,tab aapka refund 24 se 48 hrs me initiate ho jayega.
Your order will be pick up in 2 to 3 days, after that your order will reach us in the warehouse in 7 or 8 days,then quality check within 24 hrs , then refund will initiate within 24 to 48 hrs.
----------------------------------------------------------------------------
***Return ***

Whatsapp Chat id –
Cust Concern – cx want to return this order due to
Action Taken – replied on whats app
Communication –I have taken your return complaint regarding this order,your order will pick up in next 2 or 3 days, I apologies that you have faced this issue.kindly wait.
----------------------------------------------------------------------------
****COURIER BOY NUMBER****
I am sorry for the inconvenience. Courier boy number is not available with us. No need to worry they will contact with you while deliver your products.
Maafi chahunga courier boy ka number update nahi hain, Aap nishchint rahiye delivery time courier boy apko call kar lege.

*** Payment failed ***- As i can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours. Please rest assured.
Jaisa ke check kar pa rahe hoon apke transaction unsuccessful raha hai, par aap nischint rahe agar apke account se apka amount deduct hua hai to wo apke same account mai adhiktam 72 hours mai khud wapas aa jayega.

*** Fake ***
We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal.

Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.

Aapse request karunga ki aap inhe ignore kijiye kyonki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show karte hain.Or aap nischint rahe, hamari team already ispe kaam kar rahe hai,Par tab tak apse request karunga aap inhe ignore kijiye or inke sath apne koi bhe personal ya account details share na kare.

*** Empty parcel***
We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 7 days to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.
Maafi chaunga apko asuvidha ka samna karna pdha hai, apki complaint registered kar de gae hai, apse request karunga, please aap hame 7 din ka samay dijiye, taki humare team apke complaint par investigate kar sake,Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
-----------------------------------------------------------------------------------------Whatsapp Chat id –
Cust Concern – cx want to know about order status, empty parcel received
Action Taken – replied on whatsapp
Communication – info shared //We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 7 days to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.
_________________________________________________________________________________________________________________________________
***POD***
I can see your order is showing delivered on DD-MM-YY. Would request you to check once with your family//neighbour /office mail room as they may have accepted the package in your absence/on your behalf.

We are taking complaint to do detailed investigation on this. Please allow us 6 days to work on and respond to you. We apologies for inconvenience caused to you..

I understand how you are feeling right now if I were at your place, I would have felt the same way. Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Please allow maximum 6 days.

Mai dekh pa raha hu apka order delivered show kar raha hai,aapse request hai ek baar aap apne family member,friends se is order ke bare me conform kar lijiye, ho sakta hai apke behalf pe order le liya gaya ho,

Maafi chahunga apko preshani hui, apki complaint register kar di gayi hai, 6 days ke andar andar apko ek proof of delivery share kiya jaege,.Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega,taki jald se jald apko resolution diya ja ske.
-----------------------------------------------------------------------------------------
Whatsapp Chat id –
Cust Concern – cust want to know about order status
Action Taken – replied on whatsapp
Communication – info shared //I can see your order is showing delivered on DD-MM-YY. Would request you to check once with your family//neighbour /office mail room as they may have accepted the package in your absence/on your behalf.We are taking complaint to do detailed investigation on this. Please allow us 6 days to work on and respond to you. We apologies for inconvenience caused to you..
---------------------------------------------------------------------------------------
*** 200 rupees offer******
Sir/Mam it is 200 rupees offer which means up to 200 rupees discount. In this offer, you will get an instant discount of 10% which is dependent upon your product price on which you are applying this offer and also in this offer you will get a maximum discount of up to 200 rupees only.
When you go on payment option their you got on option apply promo code their you have to apply this coupon.

Sir/Mam Apko btana chaungi, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 10% ke chooth melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chooth melege.

***500 rupees offer***
In 500 rs coupon, this coupon is delivered to you after 3 days of delivery of product on which this coupon is provided to you, it is valid for 15 days, you can use this 10 times in each order you goy maximum discount of 50 rupees and also the product price is minimum 499 on which you are applying this coupon.
500 rs ka coupon apko 3 din ke baadh deliver hota hai, us product kona chaeyai.e delivery ke baadh jespar apko ye coupon mela hai, es coupon ke 15 din ke validity hote hai, aap es coupon ko 10 baar use kar sakte hain or ek baar mai apko maximum 50 rs tak ka discount melta hai, or jes product par aap es coupon ko use kar rahe hain us product ka price km se km 499 rupees hona chaeyai.

*****CATP*****
Maafi chaunga apke order ke return/replacement request nahi lai paunga, kyuki jaisa ke check kar paa rahe hoon apko order apko (---) ko delivered kiya gaya tha, product ke 7 days easy return policy khatm ho chuka hai.Eske (---) ke brand warranty hai to apse request karunga please aap ek baar service center visit kar lijiye, wo apke iske regarding poore help karenge. Agar apko wha se bhe koi help nahi melte hai to aap humse contact kijeyai unke denial letter ke sath, apke poore help ke jaege. Asuvidha ke liye khed hai.

*** SNAPDEAL Gurantee ***
Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform. We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices. We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected. We'd be glad to help you.
Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

*** Manual courier charges reimbursement *** "Once you send the product, we will reimburse the courier charges to your bank account via NEFT. Please reply to this email with the following: - Account number - Account holder's name (as mentioned in your bank account) - IFSC code (mentioned on your bank cheques) We will reimburse the charges as soon as we receive your details. The amount will reflect within 4-7 business days (excluding Sat/Sun and National Holiday)."

*****Address changed *****
i am really sorry for that i am unable to change your address due to technical glitch, kindly try after some time,So that I can assist you!
Jaisa ke check kar pa rahe hoon aapko order already packed/shipped ho chuka hai, maafi chaunga aapke address mai koi changes nahi ho payenge.

*** Snap cash ***"● What is Snap cash? ○ Snap cash is your shopping currency at Snapdeal. You can use Snap cash for buying your favorite products through Snapdeal. ● How can I earn Snap cash? ○ You can earn Snap cash by signing up, referring new users, playing games on Snapdeal, placing orders on Snapdeal and lot more. ● How can I use my Snap cash? ○ You can use your Snap cash to buy products through Snapdeal only. ● Will the promotional Snap cash points be refunded on order cancellation? ○ Yes, the promotional Snap cash points once redeemed for an Order can be refunded back for a fixed validity if the Order is returned or cancelled. ● Can I use other offers along with Snap cash? ○ Yes, you can use a promo code along with Snap cash as a payment mode. ● Can I use Snap cash on COD orders? ○ Yes, Snap cash can be applied on COD orders as well. ● Can my Snap cash be gifted to other users? ○ No, you can’t gift your Snap cash to any other user. ● Where can I check my Snap cash balance? ○ You can check your Snap cash balance and transaction history on the Snap cash tab in My Accounts section. "

***promo code*** Want to know about promo code usage "A promo code is a coupon code that you can use on our website/app. You will get great discounts on the items the promo code is applicable on. To avail a promo code, select the eligible item. You can enter your promo code on the 'Review Order' page on the website or the 'Payment' page on our app. You will see the discount applied immediately. "

*** Product not available *** Not Available We are really sorry to inform you that required product is not available with us. We are taking this feedback and will notify you once this will be live with us!

***PRICE PROTECTON****
Sir Mam, agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kr skte hai. Apse request krunga ki aap [email protected] par ek mail kre jiske subject me 'Price Protection' mention kre aur mail me us product ka order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kre. Jese hi aap mail share krenge, hmari team apko 24 hours me revert back kregi.

Before haring details
I understand that you wish to opt for our ‘Price Protection’ option. However, I would need the following screenshots along with the order ID -

Brand and variant
Size or Quantity
Selling price of the product
Please reply to this email with the required information and I will be happy to help you.

After sharing details
I understand that you wish to opt for our ‘Price Protection option, and thank you for sharing the details with us.
We will be validating your request & will get back to you within a maximum of 24 hours. I appreciate your patience in this regard.

Eligible for Promo Code
I have validated the details which you have shared with us regarding our ‘Price Protection’ option. I am happy to inform you that your order is eligible for our ‘Price Protection’ option. We will be issuing you a promo voucher code worth Rs XX/-.
Your promo code will be shared with you within 48 hours through email and SMS after the successful delivery of your order for <item name>.

If you do not receive the promo code within 48 hours after delivery, please feel free to contact me by replying to this email.





     
 
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