Notes

Hi,

Thank you for your time over the call.

We understand your concern about the specification of the product ''.

We are sorry for the trouble you had to go through.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

Subhash, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


============
Hi Harsh,

We are writing in continuation to our previous emails.

We tried to get in touch with you on '9908798694' to discuss the issue but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

We request to you please update your email id this can be done through My Account (applicable for both M-app and Desktop).

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both New and Old email ID to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

If you still face any issue updating the email address we would be happy to help you.

If you have any further queries, feel free to write back to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope to see you back again soon.

Thanks for choosing Flipkart.

=============buy

Hi Arabinda,

Thank you for your time over the call.

We understand you have received one item instead of the two items of your product 'Herbal Canada Ayush Kwath' and you want the refund for the same.

We're sorry for the trouble you had to go through.

Please be assured that our concern team will look into this and get back to you with an update by May 01, 2021.

We request your kind patience in this regard.

This is certainly not the kind of service we want you to experience but very unfortunately things have turned out in this way.

Your satisfaction is something that we take very seriously and would never compromise under any circumstances.

We are thankful for your continued trust in Flipkart.

Danish, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

=============ring
We'd like to let you know that we tried to get in touch with you to talk to you about your concern but could not reach you.

=====1st
1st attempt call not connected keeping for follow up
not able to call at this number xxxxxx8288


information already shared to cx in given Incident Id - IN21051116250020422847
hence dup close

the customer was ordered to the quantity of the product but received only one
customer wants replacement
packaging was good

Cx issue: the customer received a received a different product and alarm is also not working
Reverse pickup address will be same
cx want replacement
only refund option available


customer come with same concern hence update here
case with team in given incident hence tat share with customer solved nRR close
Incident Id - IN2105061746329477291


tat is not generated hence 24 to 48 hours share with customer


Cx issue: the customer was ordered 02 quantity of the product but received only one
cx want replacement
sell was ok