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- "SWITCHORDERTOPICKUP(NODRIVER)[GHD]1" - I can see the order has not been assigned a driver yet, I can cancel this order for you so you can replace it for pick-up. It this fine for you?
- "SWITCHORDERTOPICKUP[SD]1" - Let me reach out to the restaurant to see if they can accommodate a switch to pick-up. Please allow me a moment.
- "SWITCHORDERTOPICKUP[SD]1" - Thank you for your patience. I'm afraid the restaurant is not taking my call to see if they can accommodate a switch to pick-up. I'm really sorry for this.
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- "*NO*CONTACT-FREEDELIVERY" - Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered. May I ask if the following information that we have on this order is correct?, phone number NUMBER and delivery address ADDRESS.
- "*NO*CONTACT-FREEDELIVERY2(CORRECT)1" - I do apologize for the inconvenience. Can you check outside of your door or in the lobby of your building to see if the food is there, please?
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- "SDCANCELORDERTOOLATE1" - FOLLOW POLICY
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What action did we take: Called the restaurant to cancel the order. No answer canceled it on them. Grant concessions starting with the first default amount.
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Outbound call notes (if an outbound call was made): Restaurant
Name of the person you spoke with: NONE
Provide a description of what was discussed: Called the restaurant to cancel the order.
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What action did we take: Called the restaurant to get the updated ETA.
The restaurant does not answer, asked the diner if they prefer to wait for the order or to cancel it.
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B1) Diner wants to wait, policy does not say anything about changing the ETA or giving any concessions.
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B2) Diner wants to cancel so I called the restaurant to ask to cancel the order and refund it on them. No answer, cancel it on them. Grant concessions starting with the first default amount.
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Outbound call notes (if an outbound call was made): Restaurant
Name of the person you spoke with: NONE
Provide a description of what was discussed: Called the restaurant to get the updated ETA.
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