Notes

Welcome to Xiaomi, India's No.1 Smartphone Brand. My name is Durgesh. How may I help you today?

I am a certified technical expert from Xiaomi, India's No.1 Quality Brand and we can work together to resolve this issue.

Please don't worry, I will surely help you with your

We are really sorry for the inconvenience caused to you.

Thank you for showing interest in Xiaomi products.

May I know your name and mobile number for documentation purpose?

Thank you for sharing your details.

It is just for documentation purpose. We will not make any cold calls or send out any promotional E-mails.

Thank you for sharing the details.
Have you followed any troubleshooting before?

May I place your chat on hold for 2 minutes?

Thank you for staying online I appreciate your patience.

I will share a few easy steps to perform which should fix the issue. We also have 2000+ service centres across the country to help you just in case this is not resolved on this chat.

We did our best to fix this issue on the chat, but it looks like we need physical
access to the device. We have the best Service Engineers at our Service Centres
just to assist you. Please give me the area PIN code and I will share the details of
service centres nearby.

For answers to commonly asked questions, please visit https://www.mi.com/in/service/help/ and you can also stay connected with MI store mobile application for further updates.

Thank you, you will receive an SMS on your phone number asking for feedback about Xiaomi customer service. Please do share your valuable feedback.

I hope that I have been able to help you resolve this. Is there anything else that I can help you with?

Thank you for contacting Xiaomi, India’s No.1 Smartphone Brand. It was a pleasure assisting you.
You may now end this chat by clicking on the ‘End Chat’ button below. Based on this chat experience, let us know if your issue was resolved and rate me on the survey that follows where 3 stars is ‘excellent’ and 1 star is ‘poor’. Thank you for contacting Xiaomi. Have a nice day.

Dear Customer, You have reached here us on Xiaomi India Support. For assistance on Poco, please call on our Poco Toll Free Number - 1800-572-7626. You can also initiate a chat from poco.in website or email on [email protected]. We are available between 9 AM -9 PM on all days.

As a measure of precaution against COVID-19 and owing to restrictions in certain regions, some of our service centres may not be available. A prior appointment is required for a visit and can be raised on the link below: https://miservicemanager.mi.com/customer.html An SMS confirming the time slot and the Service Centre address will be sent once you successfully take an appointment.
Please carry your device invoice along with you while visiting service centre.

-PROBING PRE SALE
I want to inform you that 2 variants are available for this device : 4GB+64GB, 6GB+128GB, 6GB+256GB. For which variant are you looking for ?
Also, three colors are available for this device : . For which color are you looking for ?
May I know your pincode?
Do you want to buy it offline or online ?

TECHNICAL
May i know your device name?
May I know the MIUI version that you are using?
You can check the same in (settings>>About phone>> MIUI).
May I know since when you are facing this issue?
Make sure that the MIUI is up to date. To do so, go to Settings > About Phone > System updates and update your phone any update is available.
May I know if you have performed any troubleshooting steps?
May I know if you have installed any 3rd party application and after that you are facing this issue?

ORDER RELATED
May I know the order ID of your order?
OUT OF STOCK -Appreciate your interest in our products. But currently, the <product name> is out of stock. In the meantime, let me help you with both online and offline sales information available. Also, please fill your requisition using the link: http://gmq.miquery.it.mi.com/ and our team will contact you within 24 hours. You can also try our online to offline sales services using the link: https://local.mi.com or WhatsApp - +91-8861826286

Use the notify me option available Mi.com, you will be notified when the product comes back in stock.

I request you to please wait and stay tuned with our social media pages and mi.com, you will be updated accordingly regarding same.

CANCEL -You can easily cancel your order under the "My Orders" section of your MI Account, as long as the cancel order button is active and your order is under pending shipment. Once your order has been processed and shipped, cancellation will not be possible and you may refuse the parcel during delivery attempt. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.

I would like to inform you that it takes 24-48 hours to dispatch the product from warehouse.

MANUAL VERIFICATION

May I know if you have created your Mi account using email or phone number?

do you have any access to your login credentials to reset/manage the Mi account?


Please follow these steps to change the login credentials of your Mi account if you don’t have access to it.

Go to https://account.xiaomi.com/
Select “Forgot password?”


Enter any of the credential that you remember (Mi account/registered contact number/registered email):


Enter the Captcha (if asked)
Please select “Restore security info”:

If you remember any of the credentials displayed on the page, refer “Mi Account: Reset account password”. If not, then select “Get started”:

Enter the new contact number then select “Send Verification code”. In order get the OTP and proceed for the new number registration:

After successful verification of provided details, new mobile number will be linked with your existing Mi Account.

Tagging :- TS>>>>> Forgot mi account password.