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http://172.16.201.107:8080/agent-dashboard/ob.php
Xpressbees: 02049116100
Bluedart: 1860 233 1234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
EKART--1800 208 1888
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issue- cs want to cancel the order //order in shipped status //
communication - request taken //ask to deny at door step// no cancellation fee will be charged
action - log complain//ask to deny at door step/cs agree//no cancellation fee will be charged//
mohit//////11416
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issue- cs want to cancel the order//dont want anymore
communication- cs want to cancel the order //dont want anymore
action-- order canceled in behalf of cx //////cs agreed///
mohit//////11416
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issue- cs want to knw delivery details//
communication- cs want to knw delivery details/shared delivery details/ask to wait till 6 pm as it show OUT FOR DELIVERY
action-- ask to wait for the order till 6pm///////SMS shared ////cs agreed////
Mohit//////11416
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issue- cs want to knw REFUND STATUS
communication- cs want to knw REFUND STATUS////REFUND ALREADY DONE ////ASK TO WAIT 7-10 WORKING DAYS// ( prepaid order )
action -- TAT SHARED //APOLOGY DONE//CS AGREED///
mohit//////11416
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issue- cs want to knw delivery details/undelivered but delivery not attempt
communication- shared delivery details // ask to wait 24-48hrs for delivery attempt// cs agreed
action-- ask to wait 24-48hrs //////SMS shared ///// cs agreed/////////FNDR FLLED///
mohit//////11416
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call not cncted///////////SMS shared//mohit/////////11416
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issue-- cs recived different prdct
communication-- cs want refund of the product bcz replacement is not possible
action /-aplogy//////complain log////////TAT given //////
mohit//////11416
===============================================================================
issue - cx asking about order pickup
action - RL filled // tat shared 2-3 days // cx agree
communication- cs not recived pickup before //tat shared 2-3 days // cx agree
CMN id-11416//mohit
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issue- cs want to knw delivery details (stuck at one location )
communication- cs want to knw delivery details//ask to wait 24-48hrs ///////////
action-- complain raised /// ask to wait for 24-48hrs //////cs agreed//////
mohit//////11416
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issue- cs want to knw delivery details/////// showing already deliverd bt not recved by cx
communication- cs want delivery details//apology done //POD already shared and deny by cs //ask to wait 7-8 wrking days //cs agreed
action-- log complain////ask to wait 7-8 wrking days///also said to confirm//cs agreed
mohit/////11416
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issue- cs wanted to knw coupon details and product info
communication- shared details.////// cs agreed/////
action- shared details///////cs agredd
mohit//////11416
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issue- cs wanted replacement //
communication- shared PUC to QC tat shared // // ask to wait // cx agree
action- shared details///////cs agredd
mohit//////11416
======================================================================
Call me experiment // cx ask about delivery details // Order not dispatched // tat shared 24-48 hrs // ask to wait // cx agree // CMN id- 11416//mohit
=====================
Call me experiment // cx not using English & Hindi // CMN id- 11416//mohit
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issue- cs want to knw delivery details/////// showing already deliverd bt not recved by cx
communication- cs want delivery details//apology done /// showing already deliverd bt not recved by cx//pod not shared //ask to wait 24-48 hrs //cs agreed
action-- log complain//////cs agreed/////ask to wai 6 wrking days///also said to confirm thought nabour and family member
mohit//////11416
==========================================================================
Callme experiment //cx wants to return the order //complain taken // tat shared 24 hrs// cx agree //CMN id- mohit//11416
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issue- cs want to knw delivery of this product ///date crosssed
communication- cs want to knw delivery of this product ////////////ask to wait 24-48 hrs
action-- complain--/////wait 24-48 hrs/cs agred///////////
mohit//////11416
================================================================0000000000000
issue- cs want to cancel the order/placed my mistake
communication- wnt to cancel and placed by mistake now cs dont want that
action-- cancellatiob done/cs satisfied
mohit//////11416
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
issue- cs want to knw price info
communication- detaisl shared and price details shared ///////cs agreed
action-- details shared/////////also delivery date shared of the product
mohit//////11416
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issue - cx ask about delivery details //UD mark Out of Delivery Area //
action - FNDR filled=== not filled // tat shared 24-48 hrs ask cx to coordinate with courier partner for self pickup //
communication- TAT shared 24-48 hrs ask cx to coordinate with courier partner for self pickup ////cx agree //CMN id- Mohit//11416
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issue - cx ask about delivery details //undelivered on previously //
action - undelivered on previously ////Same day OFD // ask to wait // cx agree //
communication - undelivered on previously ////Same day OFD // ask to wait // cx agree /
CMN id- 11416// mohit
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Callme experiment // why was my order cancel // given info // apology done // ask cx to place fresh order // cx agree //CMN id- 11416//mohit
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Callme experiment // call drop by cx and cx not responding on call // CMN id- 11416//mohit
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issue - cx asked about replacement status // PUC to RP recieved TAT shared 7-8 days // QC tat shared 24 hrs // ask to wait .// cx agree <<< old >>
communication/ action - PUC to RP recieved TAT shared 7-8 days // QC tat shared 24 hrs // ask to wait .// cx agree //CMN id- 11416
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