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I worked as a Customer Service Representative in which my work was to help the people through calls. I want to mentioned that this is my first job. So as I was a fresher, I had lack of confidence due to my communication skills and mostly while on call I started shivering and my t-shirt was full of sweat. This is quite obvious that I had to work on my communication skills for this job. I was really blessed that I had a good interaction with the trainer and also I made new friends too. They helped me a lot in improving my skills by doing mock calls, call listening sessions etc. Even my friends were so much helpful that they taught me after shift. Due to help of all of them, my communication skills quite improved and then i worked in the same company till I came to Winnipeg i.e 18 months. Now, I am the better version of me and want to become the best.
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