Notes

Hi Amit,

Thank you for your time over the call.

We understand that you want to reinstate your canceled order 'OD121588005968441000' and you want to know about the cancellation reason for the same.

We are sorry for the trouble you had to go through.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

We assure you that feedback has been shared with the seller and they'll do their best to ensure that you don't experience this again.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

Subhash, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.
================1st

The call is not connected ///hence keeping for follow-up for 02 hours//1st attempt
The number is switched off

============
Hi Harsh,

We are writing in continuation to our previous emails.

We tried to get in touch with you on '9908798694' to discuss the issue but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

We request to you please update your email id this can be done through My Account (applicable for both M-app and Desktop).

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both New and Old email ID to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

If you still face any issue updating the email address we would be happy to help you.

If you have any further queries, feel free to write back to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope to see you back again soon.

Thanks for choosing Flipkart.

=============buy

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you to talk to you about your concern but could not reach you.

We understand your concern about the pickup of your product 'DR VAKU 2 in1 Combo of 1x Fingertips Pulse Oximeter, 1x Non-Contact Infrared Digital Forehead Thermometer Pulse Oximeter' and you want a refund for the same.

We're sorry for the trouble you had to go through.

Please be assured that our concern team will look into this and get back to you with an update by June 17, 2021.

We request your kind patience in this regard.

This is certainly not the kind of service we want you to experience but very unfortunately things have turned out in this way.

Your satisfaction is something that we take very seriously and would never compromise under any circumstances.

We are thankful for your continued trust in Flipkart.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

=============ring
We'd like to let you know that we tried to get in touch with you to talk to you about your concern but could not reach you.

=====1st
1st attempt call not connected keeping for follow up
Wrong number xxxxxx6192
dup

information already shared to cx in given
Incident Id - IN21061511044256870553
hence duplicate close

the customer already talked over the call in the given
Incident Id - IN21061300151365732016
hence duplicate close



[email protected]

Wrong number xxxxxx6192

ac number 51442011004273
IFSC PUNB0514410
AC holder name Ranjana mall
ustomer_name], I see that your email address is not updated on your Flipkart account. Due to this, we are unable to send important order/refund related updates to you via an email.


Updating your email address is really easy and takes very little time. Would you like me to share the steps with you?

========================
मैं देख पा रहा हूं कि आपके फ्लिपकार्ट अकाउंट में आपका ईमेल एड्रेस अपडेटेड नहीं है इसकी वजह से हम आपको ऑर्डर या रिफंड से जरूरी ई-मेल नहीं भेज पा रहे हैं क्या आप ईमेल एड्रेस को अपडेट करने की प्रक्रिया के बारे में जानना चाहेंगे यह बहुत आसान है और इसमें थोड़ा समय ही लगेगा
tat not generated 24 to 48 hours share with customer

===============================
As we check and found that your email address is not updated on your Flipkart account. Due to this, we are unable to send important order/refund-related updates to you via email.

Updating your email address is really easy and takes very little time.

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both New and Old email ID to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

If you still face any issue updating the email address we would be happy to help you.

=================not got

customer has not received the product but got delivery confirmation not able to forward the case to the forward shipment has not relevant assigned here kindly check and do needful///PATANJALI Giloy ghanvati
======

the case is already handled with the previous agent information shared over the email after that there is no and revert back from the customer side case wrongly open to me hence solved NRR in same issue type


cx issue ///hi the amount has been debited twice from my IOB account but has not been validated by the seller thank you//////kindly check and do needful

=============A1

customer confirm that invoice related issue has been resolved hence closing the case not relevant tagged here

Hi Chingangbam,

Thank you for your time over the call.

We understand your concern about the amount deduction but the order 'OD122034617859752000' not confirmed.

We are sorry for the trouble you had to go through.

As per your telephonic conversation you have confirmed that your issue has been resolved hence we are closing the case.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

Chingangbam, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.
================buy1

Hi Ajay,

Thank you for your time over the call.

We understand that you are facing issues with your product 'DIXCY SCOTT Men Solid Brief'.

We are sorry for the trouble you had to go through.

Please be assured that our concern team will look into this and get back to you with an update by June 18, 2021.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

Ajay, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

======R1

the customer received a different product incorrect size is mention on the product page///
reverse pickup address will be same//
packaging material is available///
customer wants refund// only refund aviable