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Good Morning Sir,I am Harkirat from snapdeal......Am I Talking with....You have requested for call me back..How may I assist You
Hold script--
The information is taking a little time, can I put your call on hold for 1 minute
Unhold Script--
Thanks for being on hold
No response--
i am audable to you
their is no response from yourside if you no response we will disconnect your call
Apology--
sorry for any frustuation you may have receive
Complaint and Request taken--
Don't worry, I take a complaint from here
UD Reason--
I am able to see that our courier partner had come to take your order yesterday but the order could not reach you and the reason is ...
You tell me that you got any call from the courier boy
Courier boy will call before arrival
Don't Worry Sir, I have reschedule your delivery you will receive delivery attempts in 24-48 hours from our side.
Closing--
any further assistance
I hope you will be satisfied with my given information and my way of talking.
Thank you for giving your valuable time to Snapdeal,Have a nice day.
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