Notes

https://snapdeal.onedirect.in/messaging/chat-inbox (ONE DIRECT)
https://snapdealcx.force.com/home/home.jsp (SALESFORCE)
https://docs.google.com/forms/d/1_Z_jVb7iT33s1teeWfye6O1MS1ZG8MXGUI82FIEkKtg/viewform?ts=60b9e398&edit_requested=true (GOOGLE FORM)

PROMO MESSAGE
If you are interested to get some exclusive deals available just for a handful of customers, please save the contact number below. You will get the latest updates on that number. Snapdeal ki deals - +91 9999675072
Agar aapko bhi daily offers chahiye toh neeche diye gaye phone contact ko save karke aap Snapdeal exclusive deals le sakte hai. Snapdeal ki deals - +91999675072

OPENING
Hi, Good Morning! I am Jashanpreet Singh. How can I help you today?
Hi, Good Afternoon! I am Jashanpreet Singh. How can I help you today?
Hi, Good Evening! I am Jashanpreet Singh. How can I help you today?

Main apki kya help kr skta hu ?

ASKING DETAILS
Sure I will help you, Please share your Order/Suborder/Registered Contact Number, So that I can assist you!

Bilkul main apki help karuga, aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Without sharing any details I can not help you. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Bina details se main apki help nahi kar pauga, aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

I request you please provide me the order id of the product.
Aap apna order id bhej dijiye!

Are you talking about this order?
Kya aap iss order ki baat kar rahe hain?

Just a reminder for you to answer.
Ye apke jawab dene ke liye ek reminder hai.

Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

HOLD
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

HOLD2
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

I will quickly check the information for you. Kindly allow me some time. We appreciate your cooperation here.
Aap mujhe kuch samay dijiye taki main apke order ki jankari check kr sku. Apke sahyog ki sarahna karte hain.

I apologize for the delay, I am still working on your concern! Please allow me some more time
Maafi chahuga jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.

No need to worry, you will be fully assisted.
Nischint rhe apki puri sahayta ki jayegi.

Thank you for your precious time!
Dhanyawad samay dene ke liye.

There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.
Maafi chahunga apko preshani hui. Aap nishchint rhe apko order ki jldi hi krwayi jayegi.

UNHOLD
We appreciate your patience!
Hum apki patience ka maan krte hai.

ASSISTANCE
How may I assist you?
Main aapki kya shayta kr skta hu?
kindly elaborate your concern so I assist you better!
Aapse request hai ki aap apni smasya bataiye!
If you have any concern/query related to Snapdeal please share so that I could assist you.
Agar aapko Snapdeal se related koi smasya hai to please btaiye taki main aapki shayta kr sku!
May I know your exact concern please?
Aapki kya smasya hai?

FURTHUR ASSISTANCE
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hun?

INCONVENIENCE
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

UD REASON
As I can check that your is undelivered due to (). Please confirm that have you recieved any call from courier partner related to delivery?
Jesa ke check kar pa rha hu, apke order ki delivery () ki wajah se poori nhi ho payi. Please confrim krwaye ki kya apko courier partner se koi call aaya tha delivery ke liye?

UD RESCHEDULED
The package was undelivered due to () and we apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.

Mai apko btana chahuga ki apka order () ke karan undelivered hua hai par ap nishshcint rhiye mai apki delivery reschedule kar rha hu or apko 24 se 48 hours ke andr delivery karva di jaayegi.

Don't worry we will try best to deliver your product as soon as possible.
Ap nishshcint rhiye puri koshish ki jaayegi ki apko jald se jald delivery karva di jaayegi.

SHIPPED WITHIN POD
Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before "Delivery Date" as promised.

Mai apko btana chahugi ki apka product already shipped ho chuka hai or puri koshish krege ki apko "delivery date" tak ya usse pehle deliver karva diya jaaye.

NON- SHIPPED WITHIN PDD
Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised.
You can also track your order by clicking here. https://m.snapdeal.com/myorders

Mai apko btana chahuga ki apka order shipped hote hi apko update aajyega email or sms k dawara or ap nishchint rhiye puri koshish ki jaayegi ki apko "delivery date" se pehle delivery karvayi jaaye.
Aap apne order ko track bhi kr skte hai. https://m.snapdeal.com/myorders

I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!
Main aapko exact date toh nhi bta skta lekin hmari traf se poori kooshish rhegi ki aapka product jald se jald deliver jo jaye. Hum Aapko Email/SMS ke dwara eske regarding update karenge.

OFD
I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team.
Mai apko btana chahuga ki jese ki mai dekh pa rha hu apka order aaj out for delivery hai or apko aaj sham tak delivery karva di jaayegi.

COURIER BOY NUMBER
I am sorry for the inconvenience. Courier boy number is not available with us. No need to worry they will contact with you while deliver your products.
Maafi chahugi courier boy ka number update nahi hain, aap nishchint rahiye delivery time courier boy apko call kar lege.

CANCELLATION
Can you please confirm that why do you want to cancel the order.
Kya mai jaan skta hu ap order kyu cancel karna chahte ho?

DOOR STEP CANCELLATION
Be assured, I am taking your request for cancellation, however if in case delivery is attempted, you can refuse it at doorstep.
Nishchint rahiye, main apki cancellation ki request register kar rha hun agar apko delivery attempt hoti hai toh ap usi samay doorstep par order lene kai liye mna kar sakte hain.

CANNOT CANCEL
I apologize cancellation is not possible now as the item has already shipped. I am raising the cancellation request, and if in case the courier partner attempts the delivery then you have to refuse it so that the order will be got cancel and after that your refund will be initiate by our team.
Maafi chahuga sir apka order abhi cancel nahi ho sakta, bta na chahuga jesa ki main check kar pa raha hun apka order already dispatched hain. Agar aap order ko door step main lene se mna kar dete hain toh order cancel ho jaygea.

REFUND AFTER REFUSAL
Once you refuse, we might take up to 6 business days to initiate your refund. The amount will be credited to your account within 7-10 business days after initiation.
Ek baar jab aap mana kar dete hain, toh apka amount 6 business day main refund initiate ho jata hain. jiske baad apke -account main7-10 business day aa jata hain.

REFUND WHITHIN TAT
I have checked the details and your refund was initiated on "DATE" by us and banks usually takes around TAT to reflect the amount in your acoount. Don't worry sir/ma'am, your refund will reflect in your account soon. If you do not get the refund within the timelines, please contact us. we will be happy to help you

Sir Mam, jesa ki check kar pa raha hu, apka refund hmari traf se 'DATE" ko initate kiya gaya hai. Apka bank is amount ko apke account mai show karne ke liye adhiktam samay TAT ka leta hai. Aap nishchint rhe, apka amount jald hi apke account mai show ho jayega. Agar apko diye gye samay ke anusar apka amount apke account mai show nahi hota to aap humein sampark kare hum apki help karenge, humein apki help karne mai behad khushi hogi.

REFUND OUTSIDE TAT
I have checked the details and your refund was initiated on DATE by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank and share this reference number "RRN". Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you

Sir Mam, jesa ke check kar pa raha hu, apka amount hmari traf se DATE ko initate kiya gaya hai. Apka bank is amount ko apke account mai show karne ke liye adhiktam samay TAT ka leta hai. Maafi chaunga abhi tak apke account mai apka amount show nahi hua hai. Apse request karunga please aap ek baar apne bank se eske regarding contact kare is reference number ke sath "RRN". Agar bank se apko iske regarding help na mile to aap please humse dubara contact kre, apke help ke jayegi, humein behad khushi hogi apki help karne mein.

REFUND AFTER PICKUP
I would also like to confirm that once your product pickup will done and has gone through a successful quality check, the refund will be initiated. Once the refund is processed you will receive a notification confirming the same.
Main aapko btana chahuga ki pickup hone ke baad quality check hoga or usme paas hone ke baad refund initiate kr diya jaayega. Aapko iske related notification bhi aa jaayega.



PICKUP SCHEDULE
As I can see here, the pickup of your item has been scheduled and it will be picked up within a maximum of 2-3 days.
Jesa ki check kr pa rha hu ki aapki pickup scheduled hai or aapka order 2-3 din main pick ho jaayega.

PICKUP RESCHEDULE
I would like to tell that i'm rescheduling your return and your pickup will be done in 2-3 days.
Mai apko btana chahuga mai apki return request reschedule kar rha hu or apka 2 se 3 din mai pickup ho jaayega.

RETURN
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
Kya main jaan sakta hun aap product return kyu karna chahate hain product main kya problem hain?

RETURN/REPLACEMENT
I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
Main apki darj karuga iss issue kai liye, kya main jaan sakta hun aap is item ko return ya replacement kya chahte hain?

RETURN/REPLACEMENT COMPLAINT
I have taken your return/replacement complaint regarding this order, team will upate you regarding this complaint within 24-48 hours. I apolozies that you have faced this issue.
Nishchint rahiye main apke iss order kai liye return/ replacement request darj kar rahin hun, aapse request hain aap 24-48 hours ka wait kijiye team apko update kar degi.

ABUSE
Meri apse request hai professional bhasha ka paryog kre.
Sir, I request you to please use professional language otherwise I have to close your chat.

CALL BACK
I would be able to response you over to chat only, I would like request if you can share your concern via chat. I will be happy to help here.
Main aapko btana chahuga ki main sirf chat ke dwara hi baat kr skta hu. Aapse request hai ki aap apna concern chat pr likh kr hi btaye.

If you want you can also contact are support team on 9212692126 for any query's related to snapdeal and our team will be defiantly provide you with the best possible resolution. You can also choose call me now option in my order section.
Agar aapko support team se baat krni hai toh 9212692126 pr smpark kr lijiye. Aap call me back ka option bhi choose kr shte hai my order section main jaa kr.

PERSONAL DETAILS
I really apologies but we are not authorized to share any personal information .
Maafi cahunga sir apne koe bhe personal details share karne ke anumati nahi hai hamare pass.

APOLOGY
Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahunga apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

COMPLAINT TAKEN
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahuga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

COMPLAINT HIGHLIGHTED
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahunga apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

ANGRY
I understand how you are feeling right now if I were at your place, I would have felt the same way. Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible.
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Aagar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Your concern is justified and I understand how you are feeling right now. But be assured I will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.
Aapka concern jayaz hai. Mai samaj sakta hu aap is time kaisa feel kar rhe hai. Par aap bilkul nischint rhae, mai poori koshish karuga jald se jald iss issue ko resolve kar saku. Kyuki aap humare valueable customer hai. Aapki chat mere pass aai hai to ye meri responsibility hai jald se jald aapka issue resolve karva sake.

FIRST/LAST
I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.

Main yeah sunishchit karoonga ki yah hamaare saath aapaka pahala aur antim bura anubhav hoga. Aur aapako bhavishy mein aisee samasya ka saamana nahin karana padega. Main vaastav mein shama chaahata hoon ki aapko is samasya ka saamana kar rahe hain. Lekin main vyaktigat roop se aapako vishvaas dilaata hoon ki aap is tarah kee asuvidhaon ke beech nahin aaenge kyonki hum poori koshish karege ki hum aapko best service provide kara pae jiske aap haqdaar hai.


IMAGES/PHOTO
We are really sorry due to technical limitation, We are unable to fetch the shared image. Therefore, please help us by typing your order details to help you out.
Maffi chahuga pr technical limitation ki vajah se main aapke dwara bheji hui image ko nhi dekh skta!

APP/WEBSITE
I request you to please visit our App/website their all product is available with price and full description.
Aapse request hai ki aap hmare Aap/Websiye pr visit krey, wha apko puri description mil jayegi price ke saath.

ASKING BANK DETAILS IN ENGLISH
As I can check your order complaint is accepted and your refund amount is ready to initiate but We don't have your bank details. I request you to please share the bank details through email/app and then we will revert you for this via email/sms within 24-48 hrs.

ASKING BANK DETAILS IN HINDI
Jaisa ki mai check kar paa rhi hu apka order ki complaint accept ho chuki hai or refund amount ready hai initiate hone ko prantu hmare paas apki bank details available nhi hai. Apse request krugi ap apni bank details email/app ke madhyam se share kare or uske baad ham apko iske liye revert krege apki email/sms pe 24-48 hrs mai.

Apology
I apologize for the inconvenience you have experience
As I can check your order complaint is already raise and we are working on it we will revert you for this via email/sms within 24-48 hrs.

Maafi chahunga apko preshani hui.
jaisa ki mai check kar paa rha hua apke order ka complaint bna hu hai or ham ispe regular kaam kar rhe hai iske liye ham apko revert krege apki email/sms pe 24-48 hrs mai.