Notes
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Action:
Comm:
Cx voice not clear so
Given 3 warning call disc.
Cx not using hindi / english
so inform that mail to us in [email protected]
CMB NOT CONNECTED
not able to sent sms no rights
Issue : cx have issue that received wrong product
Action : complaint taken
Comm : inform that wait 2-3 days for pickup or 24-48 hours for an update(RPU not initiated while the call )
OFD:
ISSUE:-cx ask about order status
ACTION:-SMS send with courier buy number/name also
COMM:-info shared that today OFD/ask cx to wait till 6 PM
ISSUE:- cx ask about fake offer query
ACTION:- mail sent
COMM:- info shared regarding same/ask cx that please aware from such fraud//cx agreed
''Lucky draw call/spam received by cx'' or ''cx reported refund via app download''
Mannula address :
Baba Express ECOM Pvt Ltd.
Pl 105/2 house 2,
Akash villa canel road
B/h Mulla Dying Mill
Nr Parle Biscuit Godown
Village Bhanodara
Sachin
Taluka Chorasi
Surat 394230
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