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Opening
Hi, Good Morning! I am Gunjan, How can I help you today?

How are you?
*I am fine, thank you for asking. I trust you and your family doing well!
*Sir mai acche hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!

Asking Details
*Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!
*Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

*I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.
*Maafi chaungi apke es registered moible number se apke koe bhe order ke details check nahi kar pae rahe hoon. Apse request karungi aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

From you this registered number I can able to check your last order of "Date".
Maafi chaungi, par apke es registered number se apka jo last order check kar pa rahe hoon vo ---- ka hai...

Thanks for details
Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Hold
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Hold 2nd
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahugI, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

Un hold
We appreciate your patience!
Hum apki patience ka maan krte hai.

Unable to download the images
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, please help us by typing your order details to help you out.
maffi chahungi, technical issue ki wjha se,mein screenshot check nhi kar paungi apse request hai k aap please type krke bejhe.

Assistance
How may I assist you?
kindly elaborate your concern so I assist you better!
If you have any concern/query related to Snapdeal please share so that I could assist you.
May I know your exact concern please?

Assistance
Main apki kya help kr skti hu?
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.
Kya mujhe apka exact concern pta chl sakta hai?

Further Assistance
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

Issue escalate closing
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

Glad closing
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

No response closing
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

Cx have no issue that time closing
Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good day!
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

Cx want call
Sir, I would be able to respond to you over the chat only, Would request, If you can share your concern via chat, I will be happy to help you here.
maffi chahungi sir technical issue k karan apko call nhi kr skte sirf chat k through he apka concern jan skti hu toh apse request hai plzz chat k through he apna concern btaye merako apki help krna mein behat khushi hogi.

Apology
Sir, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint highlighted
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Personal details asking
I really apologies but we are not authorized to share any personal information .
Maafi cahungi sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.

Visit website//application
I request you to please visit our website their all product is available with price and full description.
Apse request karungi please aap humare website/ application par visit kare humare sara product what par full description and price ke sath mention hai.

Promocodes
"A promo code is a coupon code that you can use on our website/app. You will get great discounts on the items the promo code is applicable on.
To avail a promo code, select the eligible item. You can enter your promo code on the 'Review Order' page on the website or the 'Payment' page on our app. You will see the discount applied immediately. "
Sir aap promocode ko review order page par jakr avail kar sakte hain, apko order par discount melaiga, jo ke promocode ke terms and conditions par nirbhar hoga.
Aap code copy kare or review order page mai jakr apply promo code ke option par click karke code ko copy kare, uske baadh apply pr click kare apka promo code apply ho jaega.

200 rupees offer
Sir/Mam it is 200 rupees offer which means up to 200 rupees discount. In this offer, you will get an instant discount of 8-10% which is dependent upon the product price on which you are applying this offer and also in this offer you will get a maximum discount of up to 200 rupees only.
Sir/Mam Apko btana chaungi, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 8-10% ke chooth melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chooth melege.

Order verification
Your order is one step away from confirmation and needs to be verified. our team will call you in next 24 hours, I request you to please answer the call to get your order verified.
Apka order ek kadm duur hai hai confirmation ke leyai or verified hone ke leyai. Nischint rahe apko humare team ke tarf se call kiya jaega order verification ke leyai apse request rahege aap call jarur uthai. hum apko order confirm hone ke baadh apko mail/sms ke jariyai update bhe karenge order confirm hone ke baadh.

Address Verification
"If MFG is not created yet -
Sir/ma'am, I can surely help you with this, Can you please share your new address & phone number
Sir aap mujhe apne new jo changes karwana chate hain address mai kirpiya bta dejeyai, taki mai update kar pau.

Once shared
Just allow me a moment so that I can make the required changes
kirpa mujhe thoda time dejiye taki mein jaruri changes kar saku

If MFG created & shipped -
Sir/ma'am, I am really sorry, your item is already shipped & it is with the courier. No changes can be made now.
If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
Sir/Mam, jesa ke check kar paa rahe hoon apka order already ---- ho chuka hai, maafi chaungi aab apkr order ka address change nahi ho paega.

Where is my order
Product not shipped (with in PDD)
Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised.
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge, aur mai apke esk product ke case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka. hamare poore koshish rahege apka order apko 07 Jun-09 Jun tak deliverd karwaya jae.




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