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issue : cx want to know the delivery date
action :sms send // delivery, dispatch date and courier informed
communication :ask cx to wait till delivery time // cx agree
issue : order late beyond promise delivery date
action :complaint taken // apology done // assurance given
communication : ask cx to wait for 24-48 hrs for further update // cx agree
ISSUE - fake and fraud call
action - feedback taken // macro send
communication - info shared that do not share any personal info with them
cx agree
issue : cx want to know the delivery details
action : ask to wait for 24 to 48 hours cx agree
communication : go to hell // cx agree
issue : cx want to return the product
action : complaint taken // assurance given // apology done
communication : ask cx to wait for 24 to 48 hrs // cx agree
issue : cx want order on specific date //
action : request taken // specific date mentioned
communication :ask to wait will try to deliver asap // cx agree
issue : cx is asking about refund
action : complaint taken // assurance given
communication : ask to wait for 72 hrs // cx agree
issue : cx want to cancel the order
action : complaint taken // assurance done
communication : ask to wait for 24-48 hrs // cx agree
iissue : cx want to cancel the order
action : order shipped cannot be cancelled
communication : ask to cancel with delivery boy // cx agree
issue : na
action : na
communication : na // call drop by cx
issue : cx asking about refund
action : macro send
communication : ask cx to send details as soon as possible // cx agree
issue : cx order is not picked up
action : info given // rl filled // assurance done
communication : ask cx to wait for 2-3 days // cx agree to wait
issue : out for delivery
action: info given // assurance done // delivery boy number shared // sms send
communication :ask cx to wait for the end of the day // cx agree
issue : cx refund not done
action : macro send // assurance done
communication : ask to send the bank details asap // wait for 24-48 hrs // cx agree
issue : out for pickup
action : info given // assurance done
communication : ask to wait till the end of the day // cx agree
182.75.250.82.:85
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