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11240//Amrit kaur
call me experiment// no response from cx side.. call drop../
11240//Amrit kaur
issue: cx call to cancel the order// cx no need for this product
action: request taken
communication: order cancelled successfully // cx agree
11240//Amrit kaur
issue: cx call to know delivery details
action: delay dispatch sms send // request taken
communication: DDR shared ..// cx agree
11240//Amrit kaur
issue: cx want delivery before promise date
action: delay dispatch sms send // request taken
communication: inform cx deliver the order ASAP// cx agreed
11240//Amrit kaur
issue: cx call to know delivery details ...order late delivery /dispatch breached..
action: request taken
communication: TAT shared 24-48 hrs. .// cx agree
11240//Amrit kaur
issue: cx call to know the reason for the cancellation for order
action: request taken
communication: reason shared. RTO marked // ask cx to place new order..// cx agreed
11240//Amrit kaur
issue: cx want to return the product// not working
action: request taken // RPI not initiate
communication: ask for wait 24-48 hrs. // cx agree
11240//Amrit kaur
issue: cx call to know delivery details ...its OFD
action: request taken // address verified
communication: ask cx to wait till end of the day cx agree.
11240//Amrit kaur
issue: cx call to know delivery details ...its OFD
action: courier number shared
communication: ask cx to wait till end of the day cx agree.
11240//Amrit kaur
issue: cx call to know delivery details ... UD marked
action: request taken // address verified // FNDR filled
communication : TAT- 24-48 hrs. shared..// cx agree
11240//Amrit kaur
issue: cx want pickup info// out for pickup.
action: request taken
communication: ask cx to wait../cx agree
11240//Amrit kaur
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