Notes

(OPENING)
Hi, Good Morning! I am Gurjap How can I help you today?
Namaskar! Main Gurjap apki aaj kya sahyata kr skta hu?

Hi, Good afternoon I am Gurjap How can I help you today?
Namaskar! Main Gurjap apki aaj kya sahyata kr skta hu?

Hi, Good evening I am Gurjap How can I help you today?
Namaskar! Main Gurjap apki aaj kya sahyata kr skta hu?




(ASKING DETAILS)
Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun

Are you talking about this order?
Kya aap iss order ki baat kar rahe hain?

(AFTER TAKING DETAILS)
Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.


(HOLD 1)
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.
(HOLD 2)
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.




I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.
Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check ki ja ske. Apke sahyog ki sarahna karte hain.


(FURTHER ASSISTANCE)
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

(CLOSING)
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.[1]

(INCONVENIENCE CLOSING)
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.[2]

(NO RESPONSE CLOSING)
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe[.3]TAGGING


(NOT shipped for lockdown)

Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. As you already know govt impose lockdown in some areas so the delivery of your product might get delayed but I will work hard to ensure it reaches you on or before <Date>.


(NOT shipped for lockdown in Hindi)

Aapka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update milega.
saath hee, main ab aapka case manager hoon jo aapke order ka samay par delivery sunishchit karega. jaisa ki aap pahle se hee jaante hain ki sarkaar kuch areas mein lockdown kar rahi hai, to hamen product ki delivery main delay ho sakta hai prantu main yah sunishchit karne ke lie kadee mehanat karoonga ki yah <Date> par ya usse pahle aap tak pahunch jae

(Shipped for lockdown)

Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before "Delivery Date" as promised. However as per current situation there is lockdown in some areas so the delivery of your product might get delayed.

You can also track your order by clicking here . https://m.snapdeal.com/myorders

(Shipped for lockdown in Hindi)

Main dekh sakatI hoon ki aapka order transit mein hai aur main aapka case manager hoon or mai aapke order ka samay par delivery sunishchit karungI. jaisa ki aap pahle se hee jaante hain ki sarkaar kuch areas mein lockdown kar rahi hai, to hamen product ki delivery main delay ho sakta hai prantu main yah sunishchit karane ke lie kadee mehanat karoonga ki yah <date> par ya usse pahle aap tak pahunchya jaye.

ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders


(Pickup For lock down)

There is a delay in pickup of your product due to lockdown imposed by Govt. We apologies and will pick your product as soon as situation improves.

(Pickup For lock down hindi)

Sarkaar dwara lagye gye lockdown ki wajah se order ko pickup karene mai delay hua hai. Maafi chahte hai asuvidha ke liye, jaise hee sthiti mein sudhaar hota hai ham jld he apke order ka pickup karege

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery //// ud mark//
Action Taken – replied on whatsapp
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs /// info share// // replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- OFD// ask to wait till end of day// info share// // replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////cx say he didnt recieve the product//
Action Taken – replied on whatsapp
communication- ask to wait 6 WD// pod info share// info share// // replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want urgent delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp

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Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- shipped// ask to refuse on door stepp // replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that //replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that// /replied on whatsapp

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Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on whatsapp
communication- initiate/// UTR sharee// ask to wait// info share// replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want return product// cx say
Action Taken – replied on whatsapp
communication- ask to wait 24 hours to 48 for update// info share// replied on whatsapp


Whatsapp Chat ID –
Cust Concern – cx want to now about pickup//
Action Taken – replied on whatsapp
communication- ask to wait 2-3 day// info share// replied on whatsapp

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Whatsapp Chat ID -
Cust Concern – cx want to know why his order cancl//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp

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Whatsapp Chat ID –
Cust Concern – cx want to chng address//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp

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Whatsapp Chat ID –
Cust Concern – cx get fraud caLL//
Action Taken – replied on whatsapp
communication- info share// ask to avoid//replied on whatsapp

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Whatsapp Chat ID –
Cust Concern – cx has product related query//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp

Whatsapp Chat ID –
———————————-——————-
Issue –
Action Taken – replied on whatsapp
Communication –

Whatsapp Chat ID –
———————————-——————-
Issue –want to know about order
Action Taken – No response
Communication – cx not responding//chat resolved

Whatsapp Chat ID –
———————————-——————-
Issue – Why was my order cancelled
Action Taken – replied on whatsapp
Communication – info shared ///ask for place new order

Whatsapp Chat ID –
———————————-——————-
Issue – pickup
Action Taken – replied on whatsapp
Communication – info shared try to pickup within 2-3 days//RL filled

Whatsapp Chat ID -
———————————-——————-
Issue –want to know about refund
Action Taken – replied on whatsapp
Communication – ask for wait 24-48hrs

Whatsapp Chat ID –
——-——————-
Issue –want to cancel the order
Action Taken – replied on whatsapp
Communication – order cancelled/info shared

Whatsapp Chat ID -
———————————-——————-
Issue –Where is my order?
Action Taken – replied on whatsapp
Communication – ask for wait we will try to deliver the order asap