Notes

(OPENING)
Hi, Good Morning! I am uma. How can I help you today?
Namaskar! Main uma apki aaj kya sahyata kr skti hu?

Hi, Good afternoon I am uma. How can I help you today?
Namaskar! Main uma apki aaj kya sahyata kr skti hu?

Hi, Good evening I am uma. How can I help you today?
Namaskar! Main uma apki aaj kya sahyata kr skti hu?

(ASKING DETAILS)
Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun

Are you talking about this order?
Kya aap iss order ki baat kar rahe hain?

(AFTER TAKING DETAILS)
Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.


(HOLD 1)
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.
(HOLD 2)
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.
Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check ki ja ske. Apke sahyog ki sarahna karte hain

(NOT shipped for lockdown

Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. As you already know govt impose lockdown in some areas so the delivery of your product might get delayed but I will work hard to ensure it reaches you on or before <Date>.
(NOT shipped for lockdown in Hindi)

Aapka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update milega.
saath hee, main ab aapka case manager hoon jo aapke order ka samay par delivery sunishchit karega. jaisa ki aap pahle se hee jaante hain ki sarkaar kuch areas mein lockdown kar rahi hai, to hamen product ki delivery main delay ho sakta hai prantu main yah sunishchit karne ke lie kadee mehanat karoonga ki yah <Date> par ya usse pahle aap tak pahunch jae

(FURTHER ASSISTANCE)
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

(CLOSING)
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.[1]
(INCONVENIENCE CLOSING)
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.[2]

(NO RESPONSE CLOSING)
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe[.3]