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ISSUE:- cx want to return the order (reason)
ACTION:-complaint taken
COMM:-ask cx to wait 2-3 days for pickup
ISSUE:- cx want to return the order (reason)
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update
RPI NOT INITIATED ON CALL
ONE AND MORE ITEM SHIPPED TOGETHER
ISSUE:- cx want complaint that he paid for two orders but he received only one/shipped together case
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update
PICKUP SCENARIOES
ISSUE:- cx ask about pickup status
ACTION:-complaint already raised/RL panel filled
COMM:- ask cx that pickup rescheduled/ask cx to wait 2-3 days/ cx agreed
ISSUE:- cx ask about pickup status
ACTION:-complaint already raised/RL already filled
COMM:- ask cx that pickup rescheduled/ask cx to wait 2-3 days/ cx agreed
ISSUE:- cx ask about pickup status
ACTION:-mail sent for the same
COMM:- info shared that cx have to sent product manually
AWAITING PICKUP SCENARIOES (APUC)
ISSUE:- cx said pickup is already done
ACTION:-complaint raised/pickup is already done this update in RL panel
COMM:- ask to wait 72 hours team will update regarding this
ISSUE:- cx ask about complaint status
ACTION:-complaint raised/pickup is already done this already update in RL panel
COMM:- ask to wait 24-48 hours for update
EMPTY PARCEL
ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same
COMM:- ask cx to wait 7 days for investigation
ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same/macro send
COMM:- ask cx to fill declaration form and send us after that team will update within 7 days (for investigation)
REFUND AFTER CCA
ISSUE:-cx ask about refund
ACTION:- mail sent
COMM:- info shared that neft not present//ask cx to share neft details//after that refund will initiate in 24-48 hours
ISSUE:-cx ask about refund
COMM:- info shared that complaint is accepted //refund will initiate from our end with 24-48 hours and after initiation it will reflect with ------ time in his account.
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