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Hi there,
Explain situation: The diner mentioned one of the scalable criteria, and the diner would like to fill a serious complaint about the driver. https://support.grubhub.com/hc/en-us/articles/360051135912-Customer-Experience-Team-Escalations-CCARE
What is diner/rest asking for: The diner would like to fill a serious complaint about the driver for:
How does requester want to be contacted by CXT and what is their contact info: EMAIL
Thank you!
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- "STOPRECEIVINGEMAILS(https://support.grubhub.com/hc/en-us/articles/360052342331-Diner-Accounts-CCARE)" - You've successfully unsubscribed. After you are unsubscribed, you may receive emails alerting you of any policy changes relevant to your Grubhub account.
- "STOPRECEIVINGTEXTMESSAGES" - If you would like to opt-out from receiving future SMS notifications, you can do so by texting STOP to 30368. If you want to start getting texts again, you can text START to the same number.
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- "UNASSIGNDRIVER" - I'm afraid we cannot unassign the driver unless the driver contacts customer care and requests to be unassigned from the order. I understand how frustrating that can be, I apologize for the experience.
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- "ACCOUNTTAKEOVER(NOTCHANGED)3" - I can see the email address associated with your account was not changed, I will send you a reset password email. One moment, please. You will receive it in up to 15 minutes, please use it to change your password.
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UNKNOWNCHARGES:
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