Notes

issue - cx want to know about the refund
action - apology done// apuc already selected
comm - told cx to wait for 24 to 48 hours for the update

issue - cx want to know about the refund
action - apology done
comm - tat shared for the refund -5 working days


issue - cx want to knew about the cancellation reason
action - apology done
comm - told cx that the order has been cancelled due to covid

issue - cx want to know about the cancellation reason
action - apology done
comm - told cx to place the fresh order and told cx that the order is rto

ISSUE- CX WANT TO CHANGED ADDRESS
ACTION TAKEN- RELEVANT INFO SHARED//
COMMUNICATION- CX ADDRESS CHANGED SUCCESSFULLY // ASSURANCE GIVEN FOR DELIVERY ASAP// CX AGREE

issue - cx want to cancel the order
action - assurance given
action tat shared for the cancellation 24 to 48 hours

issue -cx want to know the delivery date
action -assurance given// sms send
comm- told cx about the delivery date // corior name shared // location shared

issue -cx want to know the delivery date
action -assurance given//
comm- told cx about the delivery date


issue - cx received the defective product
action - apology done
comm - told cx to wait for 2-3 days for the pickup / cx satisfied / apology done

issue - cx want to know about the refund
action - assurance given
comm - cx told that the refund has been refunded on the call

issue - cx want to cancel the order
action - assurance given
comm - told cx for the door step refusal of the order

issue - cx want to know about the replacement
action - apology done
comm - tat shared of 7-8 working days .

issue - cx want the order early
action - preferred date already mentioned // assurance
comm - told cx that we'll try to deliver the product ASAP

issue - cx want to know about the refund
action - apology done // account detail received
comm - tat shared for the refund update 24 to 48 hours

issue - cx want to know about the delivery of the order
action - fndr panal filled of the cx // apology done
comm - told cx to wait for the 24 to 48 hours for the delivery attempt
apology done / cx satisfied

issue - cx want to know about the refund and the pickup
action - apology done // stage change to apuc // case reopen
comm - tat shared of 24 to 48 hours


issue - cx want to cancel the order
action - assurance given
action door step refusal info shared

issue - cx want to know about the quality andf the product price
action - sms send // asssurance given
action - told cx about the price and the quality of the product

issue - cx want to know about the refund
action - macro send
comm - told cx to revert with the bank details and tat shared 24 to 48 hours

issue - cx want to know about the product info
action - assurance given
comm - told cx abou the product info

issue - cx want to know about the return
action - apology done
comm - told cx order is out for pickup // tat shared 24 to 48 hours for the update


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