Notes

PRE SALE
I want to inform you that 2 variants are available for this device : 4GB+64GB, 6GB+128GB, 6GB+256GB. For which variant are you looking for ?
Also, three colors are available for this device : blue, brown. For which color are you looking for ?
May I know your pincode?
Do you want to buy it offline or online ?

TECHNICAL
May I know your device name?
I know the MIUI version that you are using? You can check the same in (settings>>About phone>> MIUI).
May I know since when you are facing this issue?
Make sure that the MIUI is up to date. To do so, go to Settings > About Phone > System updates and update your phone any update is available.
May I know if you have performed any troubleshooting steps?
May I know if you have installed any 3rd party application and after that you are facing this issue?
I tried all the possible ways in which I could help you. I am sorry for the inconvenience caused to you.

ORDER RELATED
May I know the order ID of your order?

as I checked your order is out of warehouse hence your refund will be initiated in 5-7 days, once we receive the product. after your refund is initiated It will be processed within 3 days after your refund has been processed. It might take some time for the amount to reflect in your account depending on your bank.

If is was possible to change pincode from my end I could possibly do that but I am not authorized to do so.

ALL STATEMENTS

I would like to inform you that K20i is not launched in India yet, so I requested you to please contact global support.

I am a certified technical expert from Xiaomi, India's No.1 Quality Brand and we can work together to resolve this issue.

stay safe till this pandemic gets over and after as well.

Please don't worry, I will surely help you with your

We are really sorry for the inconvenience caused to you.

Thank you for showing interest in Xiaomi products.

may I know your name and mobile number for documentation purpose?

Thank you for sharing your details.

It is just for documentation purpose. We will not make any cold calls or send out any promotional E-mails.

Thank you for sharing the details. You are now with India's No.1 Quality Brand. I am a certified technical expert from Xiaomi, India's No.1 Quality Brand and we can work together to resolve this issue.

May I place your chat on hold for 2 minutes?

Thank you for staying online I appreciate your patience.

I will share a few easy steps to perform which should fix the issue. We also have 2000+ service centres across the country to help you just in case this is not resolved on this chat.

We did our best to fix this issue on the chat, but it looks like we need physical
access to the device. We have the best Service Engineers at our Service Centres
just to assist you. Please give me the area PIN code and I will share the details of
service centres nearby.

I hope you and your loved ones are doing well.
For answers to commonly asked questions, please visit https://www.mi.com/in/service/help/ and you can also stay connected with MI store mobile application for further updates.

Thank you, you will receive an SMS on your phone number asking for feedback about Xiaomi customer service. Please do share your valuable feedback.

I hope that I have been able to help you resolve this. Is there anything else that I can help you with?

Thank you for contacting Xiaomi, India's No.1 Smartphone Brand. It was a pleasure assisting you.

You may now end this chat by clicking on the 'End Chat' button below. Based on this chat experience, let us know if your issue was resolved and rate me on the survey that follows where 3 stars is 'excellent' and 1 star is 'poor'. Thank you for contacting Xiaomi. Have a nice day.

Dear Customer, You have reached here us on Xiaomi India Support. For assistance on Poco, please call on our Poco Toll Free Number - 1800-572-7626. You can also initiate a chat from poco.in website or email on [email protected]. We are available between 9 AM -9 PM on all days.

As a measure of precaution against COVID-19 and owing to restrictions in certain regions, some of our service centres may not be available. A prior appointment is required for a visit and can be raised on the link below: https://miservicemanager.mi.com/customer.html An SMS confirming the time slot and the Service Centre address will be sent once you successfully take an appointment.