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http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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issue: N/A
action: na
communication: (1) language barrier
(2) cx didn't required callback.
(3) no response from cx side - call drop by cx
(3) As there is no response from cx side hence after giving warning call disconnected from this end
.issue: N/A
action: na
communication: CMB not connect message sent
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Fraud call:
issue: cx informed about the fraud call and SMS regarding fake lucky draw contest
action: na
communication: infomation shared to cx and ask not to share any confidential details // cx agree
issue: lucky draw call // scam recieved by cx//cx reported refund via app download
action: inform shared// fake offer query macro shared
communication: inform shared to cx//not to share personal information//
-
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Product info.
issue: cx asked about details of product and price
action: n/a
communication: information shared with cx
issue: cx want to know about the return policy
action: na
communication: information shared to cx about terms and condition regarding 7 days return policy
issue: cx ask about the originality of the product
action: na
communication: told to cx that assured products will be deliver to cx from assured sellers
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Offer details:-
issue: cx ask about the how to use promocode
action: na
communication :information regarding terms and condition of voucher shared to cx
issue: cx told he did not get benefit of promocode
action: na
communication : information regarding terms and condition of voucher shared to cx
issue: cx asked about offer details
action: na
communication :information share with cx
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(Order status / OFD / UD ) :-
issue: cx want to know about the order status
action: na
communication: delivery date shared //ddr shared
issue: cx want to know about the order status
action: delay dispatch message shared//
communication: delivery date shared //ddr shared
issue: cx want delivery before promise date
action: req raised
communication:assured to cx for fast delivery // DDR shared // infro shared
issue: cx want to know about the order status / order is ofd
action: req raised
communication: ask cx to wait till end of the day .. fe number shared
issue: cx want to know about the order status //order marked undelivered
action: complaint raised /FNDR filled//rescheduled delivery//address verified
communication: tat shared 24-48 hrs // ask cx to wait // cx agree
issue:order is late beyond promise date
action: req raised
communication : tat share 24-48 hs / ask cx to wait
issue:order stuck at one location
action: req raised
communication : apology done / tat share 24-48 hs / ask cx to wait
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Return request case:
issue: cx want to return the product //as product is
action: return req raised
communication: infro shared // tat shared 24-48 hrs // ask cx to wait
issue: cx want to return the product // PUC not done
action: return req raised / RL panel filled/Reschdule macro send//
communication: 2-3 d TAT share/ infro shared /ask cx to wait
issue: cx want to return the product
action: return req raised
communication: /cx asking about order pickup as it was out for pickup // ask cx to wait//cx agree
issue: cx want to return the product
action: return req raised
communication: cx said PUC already done but not yet updated // infro shared / ask cx to wait 24-48 hrs
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Refund Cases-
issue: cx told payment deducted but order not confirmed
action:complaint forwarded
communication : Refund Tat 72 hrs shared to cx// infro shared // ask cx to wait
issue: cx ask for refund status
action: complaint forwarded
communication :refund initiated // TAT shared
issue: cx ask for refund status / refund not initiated
action: complaint forwarded
communication :TAT shared // infro shared // ask cx to wait
issue: cx ask for refund status
action: complaint forwarded
communication :NEFT details not present / macro send and informed to cx to provide bank details / infro shared
issue: cx ask for refund status
action: complaint forwarded
communication : refund initiated but not yet reflected // told to cx to share bank statement as per mail send
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Cancellation Cases:
issue: cx want to cancel the order
action: req taken
communication: info shared //order is cancel
issue:cx want to cancel the order
action: req taken
communication: already cancel // infro shared
issue:cx want to cancel the order//status marked shipped
action: req taken
communication: cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree
issue:cx want to know the reason of order cancellation
action: req taken
communication: info shared to cx // request to cx to place a new order
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Address change:-
issue: cx wants to change the delivery address
action: req taken
communication:so do as per cx VOC // infro shared
issue: cx wants to change the delivery address
action: req taken
communication: deny to cx as it is not in editable state // infro shared // cx agree
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issue: PDWP case
action: req taken
communication: 6 D TAT shared /apology done / infro shared ask cx to wait
issue: Empty parcel case
action: req taken
communication: 7 D TAT shared /apology done / infro shared // ask cx to wait
issue: item shipped together case
action: req taken
communication: 24-48 hrs TAT share // ask cx to wait // infro share
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notes.io background
If you like notes.io, please support us via Cryptocurrency(Ether,Doge,Monero)
Direct Message for Whatsapp
v 2.5.0
We'd love to hear from you. Please email us at [email protected]
Copyright 2021 Metromedya
ios uygulama geliştirme
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