Notes

what is notes.io
notes logo Fast | Easy | Short
Online Note Services - notes.io


what is notes.io
notes logo Fast | Easy | Short
Online Note Services - notes.io

what is notes.io
notes logo Fast | Easy | Short
Online Note Services - notes.io




http://172.16.201.107:8080/agent-dashboard/ob.php
------------------------------------------------------------------
Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
------------------------------------------------------------------
issue: N/A
action: na
communication: (1) language barrier
(2) cx didn't required callback.
(3) no response from cx side - call drop by cx
(3) As there is no response from cx side hence after giving warning call disconnected from this end
.issue: N/A
action: na
communication: CMB not connect message sent
-------------------------------------------------------------------
Fraud call:

issue: cx informed about the fraud call and SMS regarding fake lucky draw contest
action: na
communication: infomation shared to cx and ask not to share any confidential details // cx agree
issue: lucky draw call // scam recieved by cx//cx reported refund via app download



action: inform shared// fake offer query macro shared
communication: inform shared to cx//not to share personal information//
-
-------------------------------------------------------------------
Product info.

issue: cx asked about details of product and price
action: n/a
communication: information shared with cx

issue: cx want to know about the return policy
action: na
communication: information shared to cx about terms and condition regarding 7 days return policy

issue: cx ask about the originality of the product
action: na
communication: told to cx that assured products will be deliver to cx from assured sellers

-------------------------------------------------------------------
Offer details:-

issue: cx ask about the how to use promocode
action: na
communication :information regarding terms and condition of voucher shared to cx

issue: cx told he did not get benefit of promocode
action: na
communication : information regarding terms and condition of voucher shared to cx

issue: cx asked about offer details
action: na
communication :information share with cx


-------------------------------------------------------------------

(Order status / OFD / UD ) :-

issue: cx want to know about the order status
action: na
communication: delivery date shared //ddr shared

issue: cx want to know about the order status
action: delay dispatch message shared//
communication: delivery date shared //ddr shared

issue: cx want delivery before promise date
action: req raised
communication:assured to cx for fast delivery // DDR shared // infro shared

issue: cx want to know about the order status / order is ofd
action: req raised
communication: ask cx to wait till end of the day .. fe number shared

issue: cx want to know about the order status //order marked undelivered






action: complaint raised /FNDR filled//rescheduled delivery//address verified
communication: tat shared 24-48 hrs // ask cx to wait // cx agree

issue:order is late beyond promise date
action: req raised
communication : tat share 24-48 hs / ask cx to wait

issue:order stuck at one location
action: req raised
communication : apology done / tat share 24-48 hs / ask cx to wait

-----------------------------------------------------------------------
Return request case:

issue: cx want to return the product //as product is
action: return req raised
communication: infro shared // tat shared 24-48 hrs // ask cx to wait


issue: cx want to return the product // PUC not done






action: return req raised / RL panel filled/Reschdule macro send//
communication: 2-3 d TAT share/ infro shared /ask cx to wait

issue: cx want to return the product
action: return req raised
communication: /cx asking about order pickup as it was out for pickup // ask cx to wait//cx agree

issue: cx want to return the product
action: return req raised
communication: cx said PUC already done but not yet updated // infro shared / ask cx to wait 24-48 hrs
-----------------------------------------------------------------------
Refund Cases-

issue: cx told payment deducted but order not confirmed
action:complaint forwarded
communication : Refund Tat 72 hrs shared to cx// infro shared // ask cx to wait

issue: cx ask for refund status
action: complaint forwarded
communication :refund initiated // TAT shared

issue: cx ask for refund status / refund not initiated
action: complaint forwarded
communication :TAT shared // infro shared // ask cx to wait

issue: cx ask for refund status
action: complaint forwarded
communication :NEFT details not present / macro send and informed to cx to provide bank details / infro shared

issue: cx ask for refund status
action: complaint forwarded
communication : refund initiated but not yet reflected // told to cx to share bank statement as per mail send
----------------------------------------------------------------------------
Cancellation Cases:

issue: cx want to cancel the order
action: req taken
communication: info shared //order is cancel

issue:cx want to cancel the order
action: req taken
communication: already cancel // infro shared

issue:cx want to cancel the order//status marked shipped
action: req taken
communication: cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree

issue:cx want to know the reason of order cancellation
action: req taken
communication: info shared to cx // request to cx to place a new order

----------------------------------------------------------------------
Address change:-

issue: cx wants to change the delivery address
action: req taken
communication:so do as per cx VOC // infro shared

issue: cx wants to change the delivery address
action: req taken
communication: deny to cx as it is not in editable state // infro shared // cx agree

-------------------------------------------------------------------

issue: PDWP case
action: req taken
communication: 6 D TAT shared /apology done / infro shared ask cx to wait

issue: Empty parcel case
action: req taken
communication: 7 D TAT shared /apology done / infro shared // ask cx to wait

issue: item shipped together case
action: req taken
communication: 24-48 hrs TAT share // ask cx to wait // infro share

FRAUD CALL -
App download case -
Issue -"𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙥𝙤𝙧𝙩𝙚𝙙 𝙍𝙚𝙛𝙪𝙣𝙙 𝙁𝙧𝙖𝙪𝙙 𝙗𝙮 𝘼𝙥𝙥 𝙙𝙤𝙬𝙣𝙡𝙤𝙖𝙙 "
Action - Satisfied customer that call was not from our side // asked customer not to share any information with them details gathered // asked to file a complaint against them in nearest crime branch //
Communication - Information given // customer satisfied //

Simple case - Lucky draw case -
Issue - "𝙇𝙪𝙘𝙠𝙮 𝙙𝙧𝙖𝙬 𝙘𝙖𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚𝙙 𝙗𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧"
Action - Satisfied customer that call was not from our side // asked customer not to share any information with them details gathered // asked to file a complaint against them in nearest crime branch //
Communication - Information given // customer satisfied //







notes.io background
If you like notes.io, please support us via Cryptocurrency(Ether,Doge,Monero)

Direct Message for Whatsapp

v 2.5.0

We'd love to hear from you. Please email us at [email protected]

Copyright 2021 Metromedya

ios uygulama geliştirme



notes.io background
If you like notes.io, please support us via Cryptocurrency(Ether,Doge,Monero)

Direct Message for Whatsapp

v 2.5.0

We'd love to hear from you. Please email us at [email protected]

Copyright 2021 Metromedya

ios uygulama geliştirme



notes.io background
If you like notes.io, please support us via Cryptocurrency(Ether,Doge,Monero)

Direct Message for Whatsapp

v 2.5.0

We'd love to hear from you. Please email us at [email protected]

Copyright 2021 Metromedya

ios uygulama geliştirme