Notes

issue - call not connected
action -sms shared
communication - NA
-==========================================================================
issue - no response
action - na
communication - no response from cx end // warning //call end from my end
-=======================================
issue - call pickup and drop
action - na
communication - call pickup and drop from cx end
-=======================================================
issue - pickup and return -- our for pickup and return info
action - na
communication - ask to wait till 6 pm of the day / cx agreed / also shared return info
=------------------------=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
issue - call drop from cx end
action - na
communication - call drop from cx end

-================================
issue: cx want to return the product //as product is
action: return req raised
communication: infro shared // tat shared 24-48 hrs // ask cx to wait due to RPU details not available on call / cx agree

NOTE- status shows OFD while raising complain

=-----------------------------------------------------------------------------
issue - pickup and return -- our for pickup and return info
action - EOD filled bcz over 150
communication - TAT 24-48 // info shared / apology done / cx agreed

-==============================================

issue: PDWP case / POD Denial
action: req taken
communication: 7- 10 w D TAT shared /apology done / info shared ask cx to wait

-====================================
issue - pickup - APUC
action - RLfilled
communication - info shared // cx agreed // TAT 72 hrs //cx agreeed / also shared refund info
=------------------------------

issue: 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙥𝙤𝙧𝙩𝙚𝙙 𝙍𝙚𝙛𝙪𝙣𝙙 𝙁𝙧𝙖𝙪𝙙 𝙗𝙮 𝘼𝙥𝙥 𝙙𝙤𝙬𝙣𝙡𝙤𝙖𝙙
action: na
communication: infomation shared to cx and ask not to share any confidential details //𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙥𝙤𝙧𝙩𝙚𝙙 𝙍𝙚𝙛𝙪𝙣𝙙 𝙁𝙧𝙖𝙪𝙙 𝙗𝙮 𝘼𝙥𝙥 𝙙𝙤𝙬𝙣𝙡𝙤𝙖𝙙 // cx agree

-========================================================================

issue: 𝙇𝙪𝙘𝙠𝙮 𝙙𝙧𝙖𝙬 𝙘𝙖𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚𝙙 𝙗𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧"
action : na
communication: infomation shared to cx and ask not to share any confidential details /𝙇𝙪𝙘𝙠𝙮 𝙙𝙧𝙖𝙬 𝙘𝙖𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚𝙙 𝙗𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧" // cx agree

-==============================-------------------------

issue: cx want to return the product //as product is
action: return req raised
communication: infro shared // later cx changed his mind and said he will take the product dont wish to return // apology