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http://172.16.201.107:8080/agent-dashboard/ob.php
http://182.75.250.82:85/Login_Comm1.aspx
https://docs.google.com/forms/d/e/1FAIpQLScTfRKvR2uy7qkLn8CJ5gdiBIoMPsR4qdyaG5EICGtJu12pjw/formResponse
https://docs.google.com/forms/d/e/1FAIpQLSdNc4899bQiFpkaR0OrqATyduFFw33_wfZNVrNo2uD2-LLktQ/viewform?vc=0&c=0&w=1&flr=0
manual address :-
Baba Express ECOM Pvt Ltd.
Pl 105/2 House 2,
Akash Villa Canal Road.
B/h Mulla Dying Mill
Nr Parle Biscuit Godown
Village Bhanodara,
Sachin
Taluka Chorasi
Surat - 394230
issue: cx want to know about the order status
action: dd sms sent
communication: shared pdd, ddr// tracking details and courier partner name shared//cmn
issue: cx want to know about the order status
action: info shared
communication: shared pdd, ddr//once order will be shipped, you will get the tracking details//cmn
issue: Order stuck @one location
action: complaint raised
comm: apology done//shared the pdd, tracking details//tat shared 24-48 hours for update//cmn
issue: Order late beyond promised date
action: complaint raised
comm: apology done//shared the pdd, tracking details//tat shared 24-48 hours for update//cmn
issue: not connected
action: cmb sms sent
comm: na
issue: na
action: na
comm: no response from cx side// after giving 3 warnings, call drop from my end//cx drop the call//cmn
issue: Specific Request
action: specific date mentioned
communication: shared pdd, ddr, tracking details // shared will try to deliver the order asap//cmn
issue: order not verify//pending for verification
action: complaint raised
comm:apology done//tat shared 24 hours for update//cmn
issue: cx wants to cancel the order
action: request taken
comm: due to// shared order cancelled//ask to place a new order// shared cancellation in progress//tat shared 24-48 hours for update// cmn
issue: cx wants to cancel the order
action: request taken
comm: shared that order is in shipped state//ask to co-ordinate with courier boy and also guide for door step refusal//cmn
issue: cx want to know about the order status //UD marked
action: complaint raised //FNDR filled
communication: apology done// shared the ud reason with cx//rescheduled delivery//address verified //tat shared 24-48 hours for delivery re-attempt//cmn
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