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////******UD******/////
Whatsapp Chat ID –
Cust Concern – cx ask about order status///ud marked
Action Taken – replied on whatsapp
Communication – ask him to wait 24-48 hours//apology done// fndr filled//info shared // cx agree
/////*******OFD******//////
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication – ofd today//assurance given//info shared// cx agreed
/////*********SHIPPED*********/////
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication – DDR share//shipped//assurance given//info shared// cx agreed
/////**********PRICE*********/////
Whatsapp Chat ID –
Cust Concern – cx ask about order price
Action Taken – replied on whatsapp
Communication – info shared to cx as per price breakup //info shared//cx agreed
////*******INFORMATION ON ORDER*********////
Whatsapp Chat ID –
Cust Concern – cx ask about order
Action Taken – replied on whatsapp
Communication – info shared to cx //info shared//cx agreed
////********PDWP*******/////
Whatsapp Chat ID –
Cust Concern – cx ask about order status//cx did not receive//PDWP
Action Taken – replied on whatsapp
Communication – 6 days//assurance and apology done//info shared// cx agreed
////*******CANCEL********/////
Whatsapp Chat ID –
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to wait 24-48 hours
////********NON-CANCEL********////
Whatsapp Chat ID –
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – order is not in cancellation stage //ask him to refuse at door steps//info shared//cx agree
////*********RETURN********/////
Whatsapp Chat ID –
Cust Concern – cx have quality issue with product
Action Taken – replied on whatsapp
Communication – info shared//apology done//cx agree
////*******PICKUP********////
Whatsapp Chat ID –
Cust Concern – cx ask about order pickup
Action Taken – replied on whatsapp
Communication - OFP today// assurance and apology done // info shared// cx agree
/////*********PICKUP RESCHEDULED*********/////
Whatsapp Chat ID –
Cust Concern – cx ask about order pickup
Action Taken – replied on whatsapp
Communication – 2-3 days//RL filled//apology and assurance done //info shared//cx agreed
////********BANK DETAILS*********/////
Whatsapp Chat ID –
Cust Concern – cx ask about order refund
Action Taken – replied on whatsapp
Communication – share bank details on help ID//24- 48 hours//apology and assurance done //info shared//cx agreed
////*******SIMPLE TAT********/////
Whatsapp Chat ID –
Cust Concern – cx ask about order
Action Taken – replied on whatsapp
Communication – 24- 48 hrs//apology done //info shared//cx agreed
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