Notes

********LINKS*********
https://snapdeal.onedirect.in/messaging/chat-inbox
https://snapdealcx.force.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA

whatsapp ID- http://notes.io/VCjc
asking details- http://notes.io/VCks
Opening and closing- http://notes.io/VCkg

*********CALL BACK*********
Maafi chahungi, Hum sirf chat per hi baat kar payenge. Please aap apna concern chat per hi share kare.
I would be able to response you over to chat only, I would like request if you can share your concern via chat. I will be happy to help here.

********COVID**********
Apko btana chahungi ki order mei delay ho sakta hai covid restrictions ki vajah se. Per humari poori koshish hai ki apka order jald se jald aap tak pahonch jaye.
However, There would be delayed in the product due to covid restrictions implemented by government. But we are trying our best to deliver your order as soon as possible.

Apko btana chahungi ki apke order mei deri hui hai covid restrictions ki vajh se. Per aap worry mat kijiye, Hum poori koshish karenge ki jaise situation improve ho sab se pehle apka order apko deliver ho jaye.
I want to tell you that your has been delayed due to covid restrictions. But do not worry, We are trying our best that you receive the order
firstly as the situation improves.

***********OFD************
Mai apko btana chahungi ki jaise ki mai dekh pa rhi hu, Apka order aaj out for delivery hai or apko aaj sham tak delivery karva di jaayegi. Main apki case Manager ,Meri poori responsibility rahegi ki apke order ki delivery ap tak pahoncha di jaye .

Ap please aaj sham tak wait kar lijiye. Ap courier boy se co ordinate kar sakte hai.
Please wait till the end of the day. You can co ordinate with the courier boy.

Ap worry mat kijiye, Courier boy apko call karke hi ayenge.
Do not worry, Courier will call you itself before the delivery of the product.

*********SHIPPED*********
Mai apko btana chahugi ki apka product already shipped ho chuka hai or puri koshish krainge ki apko delivery date " " tak ya usse pehle deliver karva diya jaaye.

*********NON SHIPPED*********
Mai apko btana chahugi ki apka order shipped hote hi apko update aajyega email or sms k dawara or ap nishchint rahiye puri koshish ki jaayegi ki apko delivery date " " se pehle delivery karvayi jaaye.

************UD REASON************
Jaisa ki check kar pa rhi hu, Apke order ki delivery poori nhi ho payi kyunki "REASON"
Please confirm krwaye ki kya apko courier partner se "DATE" ko koi call aaya tha delivery ke liye?

Confirm karwane ke liye dhanyawad. Please thoda samaye dijiye taki apka concern update kar pau.
Thank you for confirming, Please give a moment to update the concern.

Koi landmark ya alternative mobile number add krwana chahenge address mei.
Do you want to add any landmark or alternative number in the address.

**********UD Rescheduled************
Mai apko btana chahugi ki apka order kisi kaaran undelivered hua hai.
I want to tell you that due to some issue, Your product is undelivered.

Mai apko btana chahugi ki, Apke order ki delivery ko reschedule kar diya gya hai. Apse request karungi ki please aap wait kar lijiye, 24- 48 hours mei apse dobara delivery attempts kiye jayenge.
I want to inform you that i have rescheduled the delivery of the product. I request you to please wait 24- 48 hours for the next delivery attempt of the product.

*********CANCELLED REASON********
Mai karan jaan sakti hu order ko cancel karne ka. Yeh humare site ka ashe products mei se ek hai.
May i know the reason to cancel this order. As this is the one of the best products of our site.

*********CANCELLED*********
Jaise ki apne btaya, Maine apke order ko cancel kar diya hai. Apko 24- 48 hours mei humari team ki or se update aa jayega.
Asha karungi aage bhi aap humare saath ese joode rahenge.
As per your requirement , Your has been cancelled. You will get an update within 24-48 hours from our team. I hope you will be connected with us as earlier.
*********NON CANCELLED***********
Maafi chahungi, Apka order cancel nahi ho payega kyunki already dispatch ho chuka hai. Apko btana chahungi , Jaise apko product ke delivery attempt ho ya courier boy ki call aye toh aap order ko door step pe refuse kar sakte hai. But apke order ko cancel karne ki request le li gyi hai.
I really apologize. Your order can not be cancelled because it is already in shipped status. I request you to please refuse the order at your door step when there would be any delivery attempt of the order. Also, I have taken the request here for the cancellation.

*********ORDER LATE*********
Aapka order shipping mein thoda late hua hai, lekin chinta karne kee koi aavshyakta nahi hai, jaise ki main ab aapke order ki case manager hoon jo aapke order ka samay par delivery sunishchit karungi. Main yah sunishchit karane ke liye kadi mehanat karoongi ki yah "DATE " par ya usse pahle aap tak pahunchaya jaye.

*********RETURN AND REPLACE********
Kya mai jaan sakti hu ki apko kya problem ai hai product mei.
May i know the problem you are facing with the product.

Kya mai jaan sakti hu ki aap product ko vapis karna chah rahe hai ya badlna chah rahe hai.
Do you want to return or replace your product.

Maafi chahungi asuvidha ke liye. Apko btana chahungi ki apke order ke related complaint bna di gyi hai. Apse request karungi ki please aap wait kar lijiye 2-3 din order pickup ke liye. Apse request karungi ki please aap wait kar lijiye, 24-48 hours mei apko humari team ki or se update aa jayega.
I am really sorry for the inconvenience caused. I have taken the complaint here for the product. I request you to please 2-3 days for the order pickup. I request you to please wait 24- 48 hours, You will get an update from our team.

**********OFP**********
Jaise ki mai yahan se check kar pa rahi hu ki aapka order aaj out for pickup hai. Apse request karungi ki please aap sham tak wait kar lijiye order pickup ke liye.
As i can check from here, Today your order is out for pickup today. I request you to please wait till the end of the day for the order pickup.

*********PICKUP REASON*********
Kya mai jaan sakti hu ki aapko pickup boy ki or se koi call ai thi order pickup ke liye " " tareek ko?
May i know, Did you receive any call from the pickup boy for the order pickup on " "?

*********PICKUP RESCHEDULED********
Maafi chahungi asuvidha ke liye. Apke order ke pickup ko rescheduled kar diya gya hai. Apse request karungi ki please aap 2-3 din wait kar lijiye order pickup ke liye.
I am sorry for the inconvenience caused. I have rescheduled the pickup of the product. I request you to please wait 2-3 days for the order pickup at your door step.

********ALREADY PICKED UP********
Kya mai jaan sakti hu ki aapka order kab pick hua hai or kis courier partner ke dwara?
Kya aapko koi message ya receipt receive hui hai order pickup hone ki?

May i know when your order was picked up and by which courier?
Did you receive any receipt or message of the order pickup?

Jaise ki apne btaya ki apka order pick ho chuka hai. Maine apke concern ko yahan highlight kar diya hai. Apse request karungi ki please aap wait kar lijiye 24- 48 hours mei aapko update aa jayega.
As you have said, I have highlighted your concern here. I request you to please wait, You will get an update within 24- 48 hours from our team.

********REFUND********
Jaise ki mai yahan se check kar pa rahi hu ki apke order ka amount already refund ho chuka hai humari or se " " tareek ko.
As i can check from here, The amount of the product is already refunded from our side on " ".

Maafi chahungi, Maine apke concern ko highlight kar diya hai. Apse request karungi ki please aap wait kar lijiye 24- 48 hours mei update aa jayega.
I am really sorry for the inconvenience caused. I have highlighted your concern here. I request you to please wait 24-48 hours to get an update from our team.

*********URGENT******
Mai apki urgent delivery ke request lai rahi hoon, Hum poori koshish karenge ke apka order apko jald se jald deliver krwa deya jae. Aur hamare poori koshish rahegi apka order apko " " se pehle deliver karwaya jaye. Aur mai apke es product ki case manager hoon to mai poora dhayan rakhungi apke order ke delivery ka.

**********PRICE********
Apko btana chahungi ki apke order ka total price Rs hai. Jo apko cash on delivery pe pay karne hai.
I want to tell you the total price of the product is Rs . That you have to pay on cash on delivery.
*******FAKE*********

********SNAPDEAL TRUST PAY POLICY*******
Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, Apko product mai koe bhe pareshani nahi aaege.
Or apko btana chaungi snapdeal ki 7 days ki return ya replacement ki policy hai, Jo ke apke order deliver hone ke baadh shuru ho jate hai.
Agar apko order deliver hone ke baadh koi problem aate hai product mei, To aap apne product ko vapis bhi kar sakte hai or badal bhi sakte hai.
Snapdeal has best seller and always sell original and genuine product. You will not find any problem in the product. But, I want to tell you that Snapdeal has easy return policy of 7 days. If you face any problem in the product after the delivery of the product, You can easily return or replace you product within 7 days.

*******ADDRESS********
Apko btana chahungi, Apke order ke address ko badal diya gya hai, Abhi apka order new address per deliver krwa diya jayega.
I want to tell you that the address for the product has been changed by us successfully. Now, Your order will be delivered at your new address.

Maafi chahungi , Apka order already dispatch ho chuka hai, Toh abhi address change nahi ho payega.
I am really sorry, Your address can not be changed because the order is already in shipped status.

*********BANK DETAILS*******
Jaise ki mai yahan se check kar pa rahi hu ki apke order ka refund nahi ho paya hai kyunki apki bank details humare pass available nahi hai. Apse request karungi ki please aap bank details humari help email ID per share kar dijiye. "[email protected]".
Esmei apko Account number Account holder name IFSC code hona jroori hai.
Jaise hi apki bank details hume receive hongi , Apko 24- 48 hours mei humari team ki or se update aa jayega.

As i can check from here, Your bank details are not available to us. That is why, The refund could not complete.
I request you to please share the bank details on help email ID. "[email protected]". It must include Account number Account holder name and IFSC code.
After receiving the details, You will get an update from our team within 24- 48 hours.

**********FAKE**********
Maafi chahungi asuvidha ke liye, But apko btana chahungi ki Snapdeal kabhi bhi apne customers ko na message or call karta hai kisi bhi offer or lucky draw ke liye. Kabhi khud se aa kar bhi nahi kehte hai. Apse request karungi ki please aap apni personal details kisi ke sath share mat kijiyega. Es concern ko apni family and friends mei bhi jrur share kijiyega.
Sorry for the inconvenience caused. But, I want to inform you that Snapdeal never calls or message to their customers or even personally do not come to customers for any offer or lucky draw. Whatever the offers are , Only available on our website or application.
I request you to please do not share any personal detail with any one. Also, Share this concern with your family member and friends also.

*******ABUSE*********
Please use professional language.
Apse request karungi ki professional language mei baat kare

*********RTO MARKED*********
Maafi chahungi, Jaise ki mai yahan se check kar pa rahi hu ki apka order return ho chuka hai several attempts ke baad. Apka concern note kar liya gya hai. Apse request karungi ki tab tak aap new order place kar lijiye abhi bhi humari site per available hai.
I am really sorry for the inconvenience caused. I want to inform you that your order has been returned already due to several delivery attempts. I have noted the concern here. I request you to please place a new order for yourself , It is still available on our site.

*********PDWP************
Maafi chahungi apko preshani hui, Apki complaint register krdi gyi hai. 6 working days ke andr andr apko ek proof of delivery share ke jaegi, Agar apse usse agree nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

*****Empty parcel******
We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 7 days to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.

Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

**********PROMOTIONAL MESSAGE**********
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Snapdeal ki deals - +91 9999675072

Agar aapko bhi daily offers chahiye toh neeche diye gaye phone contact ko save karke aap Snapdeal exclusive deals le sakte hain👇🏻
Snapdeal ki deals -
+91999675072