Notes
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IB NOTES
ISSUE - FAKE AND FRAUD CALL
ACTION - INFO SHARED THAT DO NOT SHARE ANY KIND OF PERSONAL DETAILS WITH THE
COMMUNICATION - FEEDBACK TAKEN
INFO SHARED
CX AGREE
ISSUE - CX CALL TO KNOW ABOUT PRODUCT INFO
ACTION - INFO SHARED ABOUT PRODUCT
COMMUNICATION - INFO SHARED CX AGREE
ISSUE - CX CALL TO KNOW ORDER STATUS ( UD )
ACTION - FNDR FILLED // ADDRESS CONFIRMED
COMMUNICATION - APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
INFO SHARED
CX AGREE
ISSUE - CX CALL TO KNOW ORDER STATUS ( ORDER LATE )
ACTION - ADDRESS CONFIRMED //ASK TO WAIT 24-48 HRS
COMMUNICATION - APOLOGY AND ASSURANCE DONE
INFO SHARED
CX AGREE
ISSUE - CX CALL TO KNOW ORDER STATUS ( ORDER STUCK AT ONE LOCATION )
ACTION - ADDRESS CONFIRMED //ASK TO WAIT 24-48 HRS
COMMUNICATION - APOLOGY AND ASSURANCE DONE
INFO SHARED
CX AGREE
ISSUE - CX WANT TO RETURN THE PRODUCT ( PRODUCT DEFECTIVE )
ACTION - COMPLAINT TAKEN
COMMUNICATION - APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
INFO SHARED
CX AGREE
ISSUE - PICKUP ISSUE
ACTION - RL FILLED
COMMUNICATION - APOLOGY AND ASSURANCE DONE
ASK TO WAIT 2-3 DAYS
INFO SHARED
CX AGREE
ISSUE - APUC
ACTION - RL UPDATED
COMMUNICATION - APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
INFO SHARED
CX AGREE
ISSUE - MANUAL PICKUP
ACTION - MACRO SHARED
COMMUNICATION - APOLOGY AND ASSURANCE DONE
INFO SHARED
CX AGREE
ISSUE - PDWP
ACTION - =COMPLAINT TAKEN
COMMUNICATION - APOLOGY AND ASSURANCE DONE
ASK TO WAIT 6 DAYS
INFO SHARED
CX AGREE
ISSUE - PDWP // POD DENIAL
ACTION - =COMPLAINT TAKEN
COMMUNICATION - APOLOGY AND ASSURANCE DONE
ASK TO WAIT 7-8 DAYS
INFO SHARED
CX AGREE
ISSUE - EMPTY PARCEL
ACTION - =COMPLAINT TAKEN
COMMUNICATION - APOLOGY AND ASSURANCE DONE
ASK TO WAIT 7 DAYS
INFO SHARED
CX AGREE
ISSUE - WHY WAS MY ORDER CANCELED
ACTION - REASON SHARED
COMMUNICATION - APOLOGY AND ASSURANCE DONE
INFO SHARED
CX AGREE
ISSUE -PAYMENT DEDUCT ORDER NOT CONFIRMED
ACTION - COMPLAINT TAKEN
COMMUNICATION - APOLOGY AND ASSURANCE DONE
ASK TO WAIT 72 HOUR FOR AUTO REVERSAL
INFO SHARED
CX AGREE
ISSUE - CX WANT TO CHANGE ADDRESS
ACTION - ADDRESS CHANGED // UNABLE TO CHANGE
COMMUNICATION - APOLOGY AND ASSURANCE DONE
INFO SHARED
CX AGREE
ISSUE -WHERE IS MY ORDER
ACTION - DDR SHARED , SMS SEND , TRACKING DETAILS SEND , CURRENT LOCATION SHARED
COMMUNICATION - APOLOGY AND ASSURANCE DONE
INFO SHARED
CX AGREE
ISSUE -I HAVEN'T RECEIVE MY REFUND
ACTION - COMPLAINT TAKEN
COMMUNICATION - APOLOGY AND ASSURANCE DONE
WITH TAT ASK TO WAIT
INFO SHARED
CX AGREE
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