Notes

Good evening, I hope you and your loved ones are safe.

Hello, how may I help you?

Please help me with your Name and Phone Number to assist you further.

Kindly elaborate your concern so that I can help you better.

Please don't worry, I will surely help you with your query.

please accept my apologies for the inconvenience caused to you.

I would feel the same in your situation, but we will try and sort this out

I understand the trouble you had to go through and I feel really sad that we were not able to live up to your expectations.

I am a certified technical expert from Xiaomi, India's No.1 Quality Brand and we can work together to resolve this issue.

May I know your device name and MIUI version that you are using? You can check the same in (settings>>About phone>> MIUI).

may I know since how long you are facing this issue?

May I know if you have installed any 3rd party application and after that you are facing this issue?

As I can check you have ordered < > and your order is Out of warehouse： < > , the estimated delivery time is 4 to 6 days as per your pin code.

SCREEN SHOT - Please share the image so that I can help you in a better way.

May I place your chat on hold for 2 minutes so that I can check the information for you?

UNHOLD - Thank you for staying online I appreciate your patience.

COMPLAINT- I am raising a complaint for you, so that you get the resolution as soon as possible.

I request you to please wait and stay tuned with our social media pages and mi.com, you will be updated accordingly regarding same.

I will share a few easy steps to perform which should fix the issue. We also have
2000+ service centers across the country to help you just in case this is not
resolved on this chat.

We did our best to fix this issue on the chat, but it looks like we need physical
access to the device. We have the best Service Engineers at our Service Centers
just to assist you. Please give me the area PIN code and I will share the details of
service centers nearby.

As a measure of precaution against COVID-19 and owing to restrictions across the country, many of our service centres may not be available. If services are available in your region, a prior appointment is required for a visit and can be taken here: https://miservicemanager.mi.com/customer.html .An SMS confirming the time slot and the Service Centre address will be sent after you successfully take an appointment.

As a measure of precaution against COVID-19, our Repair & Installation services are temporarily suspended services as per the guidelines of Government & Social distancing norms.

Hope I was able to resolve your query/concern?

Thank you, after you end the chat you will get a survey of 2 questions, where in the first question will be on resolution provided. Please select “YES” if you were happy.
Request you to please spare another minute to rate the overall satisfaction with this interaction, where 3 star stands for 'Excellent’

Is there anything else I may assist you with?

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For answers to commonly asked questions, please visit https://www.mi.com/in/service/help/ and you can also stay connected with MI store mobile application for further updates.

You may now end this chat by clicking on the ‘End Chat’ button below. Thank you for contacting Xiaomi. Have a nice day.
Stay Home!! Stay Safe!!

as of now, there is no official information available yet regarding the launch date of , and also I don't want to give you any expected date, as I don't want to give you any false information.

http://cdn.awsind0-fusion.fds.api.mi-img.com/b2c-mikfs-woa-in/mka/20200619154644/RXNjYWxhdGUgTWkgLSBTUiBDbGlja3Rocm91Z2goMSkucGRm

If it would have been possible at my end then i would have surely done this for you right now on this chat only, being an employee I am bounded with the polices.