Notes
Notes - notes.io |
1 = TAGGING
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery //// ud mark//
Action Taken – replied on whatsapp
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs /// info share// // replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- OFD// ask to wait till end of day// info share// // replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////cx say he didnt recieve the product//
Action Taken – replied on whatsapp
communication- ask to wait 6 D// pod info share/ask to cx place new order / info share// // replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want urgent delivery ////
Action Taken – replied on whatsapp
communication- info share about that /ddr share / replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that /ddr share / replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that /delay in delivery tat share 24-48 hours/ replied on whatsapp
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Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- shipped// ask to refuse on door step // replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that /order has been cancel our side /replied on whatsapp
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Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on whatsapp
communication- initiate/// UTR sharee// ask to coordinate with bank /ask to cx share bank statement./ info share// replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on whatsapp
communication-info share to cx regarding refund /apuc mark/ ask to cx wait 72 hours / cx agree / replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want return product// cx say
Action Taken – replied on whatsapp
communication- ask to wait 24 hours to 48 for update/rpi not initiate / info share// replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want return product// cx say
Action Taken – replied on whatsapp
communication- ask to wait 2-3 days for pickup // info share// replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to now about pickup//
Action Taken – replied on whatsapp
communication- ask to wait 2-3 day// info share// replied on whatsapp
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Whatsapp Chat ID -
Cust Concern – cx want to know why his order cancl//
Action Taken – replied on whatsapp
communication- info share//rto mark /replied on whatsapp
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Whatsapp Chat ID –
Cust Concern – cx want to change address//
Action Taken – replied on whatsapp
communication- info share/product shipped/add can not we change /replied on whatsapp
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Whatsapp Chat ID –
Cust Concern – "Lucky Draw Call/Scam received by Customer" / Customer reported Refund Fraud via App Download".
Action Taken – replied on whatsapp
communication- info share// ask to avoid//replied on whatsapp
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Whatsapp Chat ID –
Cust Concern – cx has product related query//
Action Taken – replied on whatsapp
communication- info share to cx regarding price/return policy // /replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx say amount deduct but order not place
Action Taken – replied on whatsapp
communication- info share to cx ask to wait 72 hours for refund /replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to place new order
Action Taken – replied on whatsapp
communication- info share to cx visit or side /replied on whatsapp
Whatsapp Chat ID –
Cust Concern – cx want to know promo code and offer related info
Action Taken – replied on whatsapp
communication- info share to cx how to use promocode and share t&c details /replied on whatsapp
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