Notes

Opening

Hi, Good Morning! I am Aashita. How can I help you today ?  
Hi, Good Afternoon! I am Aashita. How can I help you today ?  
Hi, Good Evening! I am Aashita. How can I help you today ?  

Namaskar! Main Aashita aapki Snapdeal se sambandhit kya sahayata kar sakti hun?
Asking details

Please share your Order/Suborder/Registered Contact Number/Email id, so that I can assist you!
Please share your Registered Contact Number/Email id, so that I can assist you!

Aapse request hai ki aap apna order number/sub order number/registered contact number/email id share karein jisse main aapki behtar sahayata kar sakun.
Aapse request hai ki aap apna registered contact number/email id share karein jisse main aapki behtar sahayata kar sakun.

Kya aap is order ki baat kar rahein hain?
Are you talking about ?
May I know the product's name?
Kya main product ka naam jaan sakti hoon?
While checking details

Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details share karne ke liye dhanyawad.
Aapse request karungi ki thoda sa samay dijiye jisse main aapke order ki details check kar sakun.

Please give me a moment, I will check it for you.

Aapse request karungi ki thoda sa samay dijiye jisse main aapki complaint register kar sakun.

Hold 2
 I apologize for the delay, I am still working on your request.

Maafi chahungi thoda samay lag raha hai. Main apki complaint par kaam kar rahi hoon.

I would request you to kindly give me a moment so that I can register complaint for you.

Unable to check details

We are sorry, we are unable to check the order details from the details given by you.

Maafi chahungi aapke dwara share ki gayi jaankari se main order details check karne main asmarth hun.





Apology

Sir/Ma'am, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. 
Please accept our sincere apology for the inconvenience caused. 

Maafi chaungi aapko pareshani hui,aapki shikayat maine apni team ko bhej di hai or hamari team aapko jald hi sampark karegi.

Maafi chaungi aapko pareshani hui.


Assurance

Don't worry, I have already escalated your concern and will ensure this will not happen again.

Maafi chaungi aapko pareshani hui,aapki shikayat maine apni team ko bhej di hai or hum yakeen dilate hai ki is tarah ki pareshani dubara nahin hogi.

Aap nishchint rahein, maine aapka concern escalate kar diya hai, hum yakeen dilate hai ki is tarah ki pareshani dubara nahin hogi.
Aap nishchint rahein, apki poori sahayata ki jayegi.



Reminder

Just a reminder for you to answer. 

Hamein aapki taraf se koi answer nahi aa raha hai.

We are closing this conversation because of no response from your side. You may contact us again
Stay safe and have a good day!"
 Maafi chahenge aapki aur se koi uttar na milne ke karan is baatcheet ko samapt kiya ja raha hai.
Aapka din shubh rahe.
Further assistance

Is there anything else I may assist you?

Or koi sahayta snapdeal se sambandhit kar sakti hun?



Hold 1

Please give me a moment, I will check it for you

Kripya mujhe thoda samay dijiye, main check kar leti hoon.

Unhold

 We appreciate your patience!

Dhairya rakhne ke liye dhanyawad.

Closing
Thank you for chatting with us. Stay safe and have a good day!
I am glad, I was able to provide you the resolution . Thank you for chatting with us. Stay safe and have a good day!

Aage kisi bhi jaankari ke liye humse sampark kare aapki poori sahayta ki jayegi.
Dhanyawad apna keemti samay dene ke liye.
Apka din shubh rahe.


If customer shares image/screenshot

Sir/Ma'am, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, please help us by typing your order details to help you out.  

Maafi chahungi technical issue ki vajah se main screenshot nahin check paa rahi hoon. Apse anurodh hai ki kripya order details share karein.

We are unable to check the screenshot/image hence, we request you to kindly share details here by replying.




Closing no response

 We are closing this conversation because of no response from your side.  You may contact us again
Stay safe and have a good day!"

Maafi chahenge aapki aur se koi uttar na milne ke karan is baatcheet ko samapt kiya ja raha hai.
Aapka din shubh rahe.

How are you?

I am fine, thank you for asking. I trust you and your family doing well!


Concern not shared

Kindly elaborate your concern so I can assist you better.
May I know your concern?

Kripaya apna concern share/explain karein.



Language

We are really sorry, as we can only assist in English or Hindi.
Maafi chahenge, hum English ya Hindi mein apki sahayta kar sakte hain.

PDWP
 Maafi chaungi aapko pareshani hui, aapki shikayat maine apni team ko bhej di hai or hamari investigation team aapko 6 dino ke andar sampark karegi.
 Maafi chaungi aapko pareshani hui, aapki shikayat maine apni team ko bhej di hai or hamari investigation team aapko 7 se 8 dino ke andar sampark karegi.
Jaisa ki main check kar paa rahi hoon, apka order ko deliver ho chuka hai.
Kya aapne apne family members ya neighbours se confirm kiya hai.



empty parcel
Sir/Ma'am, I have registered your complaint regarding the issue with the item. We would request you to wait for maximum 7 days for next step as our investigation team will get back to you.
 Maafi chaungi aapko pareshani hui, aapki shikayat maine apni team ko bhej di hai or hamari investigation team aapko 7 dino ke andar sampark karegi.

Delivery-shipping escalation/delay

Sir/ma'am, Your product is slightly delayed in shipping but no need to worry, As I am your case Manager now who and will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised. 

Maafi chaungi aapka order ship hone main delay ho raha hai. Hum aapke product ki samay pe delivery ki importance samajhte hai or hum aapke issue ko solve karne ke liye hi pure time kaam kar rahein hai, jisse aapka order jalidi se jaldi aapko deliver kia ja sake. Jaise hi aapka order dispatch ho jaega, aapko ek email or SMS bheja jaega jisme courier ki tracking details rahegi. Aapko hui asuvidha ke liye hum mafi chahenge.


Delivery-shipping query

Sir/Ma'am, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised. 

Jesa ki apne system me aapke order ki details check kar paa rahi hu. Aap nischit rahiye, Snapdeal me hum humesha order ko delivery date se pehle deliver karne ki try karte hai. Jese hi aapka order dispatch ho jaega, aapko ek email or SMS bheja jaega jisme courier ki tracking details rahegi.

Sir/Ma'am, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will try our level best to deliver your product as per your requirement. However, promised delivery date of your product is "08 Jan-10 Jan".
Delivery-shipped within sla

Sir/Ma'am, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, your order is in transit and will reach on or before "Delivery Date" as promised.

You can also track your order by clicking here . https://m.snapdeal.com/myorders  

Main apko batana chahungi ki apka order dispatch ho chuka hai aur ye order apke paas "Delivery Datet" tak ya usse pehle deliver ho jayega. Niche diye gaye link ke dwara aap apna order track kar sakte hain.
You can also track your order by clicking here . https://m.snapdeal.com/myorders  


out for delivery

 Sir/Ma'am, I can see your product is "Out for Delivery" now and you will shortly receive a call from courier team.
Also, I am your case Manager now who will take care of the delivery of your product. Please be rest assured.  

Jaisa ki main check kar paa rahi hu apka order out for delivey hai aur apko jald hi hamare courier team ki taraf se call kiya jayega. Aap nishchint rahiye, hum aapke order ki delivery samay par apke paas kara denge.

tracking details n link- if needed

Here are the tracking details for easy tracking
Courier Name : 
AWB Number :
Courier Contact Number : 
Courier Website : 

I am really sorry, currently we are unable to share courier contact number however, be rest assured, courier boy will call you shortly.
Maafi chahnge hum delivery boy ka number provide nahi kar sakte, par aap nishchint rahein, apko jald hi call aa jayega.

UD Rest

Sir/Ma'am, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will deliver your order within 24-48 hours.

You can also track your order by clicking here https://m.snapdeal.com/myorders

Maafi chahungi courier ke kuch unknown isues ki vajah se apka order abhi tak deliver nahi ho paya hai. Hum poori koshish kar rahein hai jisse ki apka order 24-48 hours mein deliver kiya jaye.
Niche diye gaye link ke dwara aap apna order track kar sakte hain
 https://m.snapdeal.com/myorders  

tat-24-48 hrs every time




UD Address
Sir/Ma'am, I can see here that delivery could not be completed due to "ud reason".
Please confirm, did you receive any call for delivery on <UD Date>.



Maafi chahungi apko jo pareshani hui hai. Jaisa ki main check kar paa rahi hu, apka order "ud reason" ki vajah se deliver nahi ho paya hai. Kya apke paas "date" ko delivery ke liye koi call kiya gaya tha?




tat-24-48 hrs every time

Urgent

 Sir/Ma'am, I am your case Manager now who will try our level best to deliver your product as per your requirement. However, promised delivery date of your product is "Delivery Date"

You can also track your order by clicking here https://m.snapdeal.com/myorders



Main apni taraf se poori koshish karungi ki apka product apki suvidha ke anusar deliver kiya jaye. Jaisa ki main check kar paa rahi hu apke product ki delivery date ___ hai. Hum poori koshish karenge ki apka order jald se jald deliver kiya jaye.
Niche diye gaye link ke dwara aap apna order track kar sakte hain.
 https://m.snapdeal.com/myorders





Stuck/stuck at one location

 Sir/Ma'am, I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. We are working round the clock to deliver the same at the earliest.

You can also track your order by clicking here https://m.snapdeal.com/myorders 


Maafi chahungi apka order abhi tak apke paas deliver nahi kiya gaya hai. Maine aapki shikayat team ko bhej di hai jisse ki jald de jald ye order aapke paas deliver kiya ja sake. Niche diye gaye link ke dwara aap apna order track kar sakte hain.
You can also track your order by clicking here https://m.snapdeal.com/myorders 

no tat/ same as private note
Rto cod

Sir/Ma'am, We apologize as we were not able to deliver your order even after multiple attempts. Your order has been returned. 

Maafi chahungi hamare lagatar pryaas ke baad bhi hum apka order apke paas deliver nahi kara paye hain.


Rto prepaid

Sir/Ma'am, We apologize as we were not able to deliver your order even after multiple attempts.
Refund of Rs."xx" has been initiated and it will be credited to you bank account/card within "tat" business days.

Maafi chahungi hamare lagatar pryaas ke baad bhi hum apka order apke paas deliver nahi kara paye hain. Aapke product ka refund Rs. "xx" hamari taraf se initiate ho chuka hai or yeh amount apke account/card mein "tat" business days main aa jayega.


Asking cancellation reason-cod/prepaid

 Sorry to hear that, you want to cancel this order.
May, I know the reason for cancellation, as this is one of our best selling item & I am sure you will like it.

Jaan ke dukh hua ki aap apna order cancel karna chahte hai.
Kya aap cancellation ka reason share kar sakte hai, kyuki ye hamara bahut hi popular & best selling product hai. Muje pura bharosa hai ki aapko bhi ye acha lagega.


Reason shared /not shared for cancellation if not shipped

I will cancel this order for you. Please give me a moment.
As requested by you, Your order has been cancelled. Would like you to see you again shopping with us!

Aapki request se mai aapke order ka cancellation process kar rhi hu. Kripya line pe bane rahiye.
Aapki request ke anusar, apka order cancel kar diya hai.

Reason shared /not shared for cancellation if shipped-cod

Sir/Ma'am, I apologize cancellation is not possible now as the item has already dispatched. However, you can refuse to accept the order at the time of delivery. Once you will refuse the order it will get cancelled.

Sir/Ma'am, Mai mafi chahungi ki, aapka ye product already dispatch ho chuka hai, isi vajah se aapka order cancel nhi kiya ja sakta hai. Agar aap phir bhi ye order nahi chahte hai, to kripya delivery ke time pe aap isey refuse kar dijiyega.



Reason shared /not shared for cancellation if shipped-prepaid

Sir/Ma'am, I apologize cancellation is not possible now as the item has already dispatched. However, you can refuse to accept the order at the time of delivery. Once you refuse, we might take up to 6 business days to initiate your refund. The amount will be credited to your card/account within 7-10 business days after initiation.

Sir/Ma'am, Mai mafi chahungi ki, aapka ye product already dispatch ho chuka hai, isi vajah se aapka order cancel nhi kiya ja sakta hai. Agar aap phir bhi ye order nahi chahte hai, to kripya delivery ke time pe aap isey refuse kar dijiyega. Jaise hi ap order ko lene se mana karenge hum 6 business days ke anadar apke account mein refund initiate kar denege or ye amount apke card/account mein "tat" busines days ke andar aa jayega.

Call back

Currently, We are unable to call you due to restrictions. We would request you to share your concern through Whatsapp.
Currently, We are unable to call you due to restrictions. We would request you to share your concern here.
Maafi chahungi hum apko call nahi kar sakte hain. Apse request hai ki apna concern whatsapp ke dwara share karein.
Maafi chahungi hum apko call nahi kar sakte hain. Apse request hai ki apna concern yaha share karein.

Cancelled by sd

 Sir/Ma'am, As checked your order got cancelled due to <cancellation reason>
I am really sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again. 

Jaisa ki main check kar paa rahi hu, apka order <cancellation reason> ki vajah se cancel hua hai. Maafi chahungi ki apko pareshani hui. Maine aapka concern escalate kar diya hai, hum yakeen dilate hai ki is tarah ki pareshani dubara nahin hogi.


Refund withi tat

I have checked the details and your refund was initiated on <date> by us and it takes maximum 7 to 10 business days to credit
Don't worry sir/ma'am, your refund will reflect in your account/card soon. If you do not get the refund within the timelines, please contact us. we will be happy to help you.

Jaisa ki main check kar pa rahi hu ki refund (date) ko initiate ho chuka hai, jo ki (refund tat) ke andar aapke account/card main aa jayga.
Agar refund timeline ke andar nahi ata hai to aap hamein bilkul contact kar sakte hain.


Refund outside tat

I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now.
I would request you to please get in touch with your Bank and share this reference number <Ref #>.

Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you .

Jaisa ki main check kar pa rahi hu ki refund (date) ko initiate ho chuka hai, maafi chaungi agar aapke account main abhi tak balance show nahi kar raha hai.
Aapse request karungi ki aap apne bank main contact karein is (refernce number) ke duwara. 
Agar aapko koi bhi pareshani ati hai to aap hamein contact kar sakte hain.



Asking neft

Kindly submit your bank account details in which you want your refund, we'll initiate a refund to your bank account using the details shared by you. Please note refund will be issued only once we have received and verified your bank NEFT details.
Once the refund is processed, it will be credited to your bank account/card within (Add refund TAT)
Please note if you face any issues while submitting the details, please reply to this email with your bank details:
- Account Number
- Account holder's name (as mentioned in your bank account)
- IFSC code (11 digits alphanumeric code mentioned on bank passbook/cheque book)
Note: if the bank details are shared via email then refund will take upto 6 days.

Asapse request karungi ki apni bank details submit karein jisse ki hum refund initiate kar sakein.
Jaise hi refund initiate hoga, aapke account/card main (refund tat) ke andar a jayga.
Aapse request hai ki neeche di gayi details submit karein is mail par reply karke:
- Account Number
- Account holder's name (as mentioned in your bank account)
- IFSC code (11 digits alphanumeric code mentioned on bank passbook/cheque book)



Address change- if MFG not created

Sir/Ma'am, I can surely help you with this. Can you please share your new address & phone number?

Once shared
Just allow me a moment so that I can make the required changes

<Update the new address & number in the 'Change Address' section>

Main bilkul apki shayata karungi. Kya main aapka address jaan sakti hu jo aap update karna chahte hain?
Kripya mujhe thoda samay de jisse ki main aapka address update kar sakun.
Main aapko batana chahungi ki maine aapka address update kar diya hai. Ab aapka order new address par deliver kiya jayga.

We have updated your address, now your order will be delivered at .




Address change- if MFG created but not shipped

Sir/Ma'am, I am really sorry, your item is already packed & ready to be shipped. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

Sir/Ma'am, maafi chaungi ki aapka product pack ho chuka hai or jaldi hi ship ho jayga jiski wajah se hum aapke order main koi bhi changes nahi kar sakte hain.
Agar aapka new address aapke delivery address ke paas hi hai to aap courier boy se baat kar sakte hain delivery ke time par.




Address change- if MFG created and shipped

Sir/Ma'am, I am really sorry, your item is already shipped & its with the courier. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

 Sir/Ma'am, maafi chaungi ki aapka product already shipped ho chuka hai or courier ke paas hai jiski wajah se hum aapke order main koi bhi changes nahi kar sakte hain.
Agar aapka new address aapke delivery address ke paas hi hai to aap courier boy se baat kar sakte hain delivery ke time par.



steps for change in future

In case you wish to change your name and registered address for future orders, please follow these simple steps:


Buy product

Please visit our Website/App and to order the required product.

Aapse request karungi ki aap hamari website/App ke duwara order book kar sakte hain.

Product out of stock/not available

We are really sorry to inform you that required product is not available with us. We are taking this feedback and will notify you once this will be live with us!

Maafi chaungi ki yeh product abhi available nahi hai. Humne aapka feedback le liya hai jaise hi yeh product available hoga aapko notification a jayega.

Snapdeal guarantee

Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform.

We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.

We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.

We'd be glad to help you. 

Snapdeal ek platform hai jahan customers products purchase kar sakte hain hamare sellers duwara update kiye gaye items.
Hum sirf unhi sellers ko apni website par register karte hain jo best quality ke products sell karte hain.
Hum mostly products par manufacter warranty cover karte hain. Agar aapko koi bhi pareshani hoti hai to aap Snapdeal ki 7 days return policy ke andar product ko return kar sakte hain.
Hamein khushi hogi aapki help karne main.


Failed transaction

Sir, As I can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours. Please be rest assured.  

Aapka transaction complete nahi hua hai.
Aapne jo payment kiya hai wo successful nahi hua hai. Please dubara try karein.
Agar aapke account se payment deduct hua hai to 72 hours ke andar auto refund ho jayga aapke same account main. Gift voucher or promo code 24 hours ke andar refund hoga.
wallet (Freecharge/Mobikwik/Paytm/Phonepe) ka refund 24 hours ke andar hoga.



CATP

 Sir/Ma'am, I apologize we cannot accept return request of  "Product Name" since the item was delivered on DD-MM-YY and the 7 day window to return the item has expired. 

Maine aapka feedback team ko update kar diya hai, maafi chaungi ki is product par 7 days ki return policy over ho chuki hai kyunki ye product aapko date ko deliver hua tha jiski wajah se hum aapki complaint nahi le sakte hain.


Deactivate

We are unable to deactivate your account associated with your Snapdeal Account.In case you wish to deactivate you can stop using this account and create new account.
We value our customer’s security and privacy.
If you require any further assistance, feel free to reply to this email. We'd be glad to help you.
We look forward to serving you again.


 Maafi chaungi ki hum aapka Snapdeal account delete nahi kar sakte hain. Agar aap ye account deactivate karna chahte hain to aap is account ko use karna band kar sakte hain or naya account bana sakte hain. Hum aapne customers ki privacy ka pura khayal rakhte hain.
Hum aapne customers ki privacy ka pura khayal rakhte hain.

Fake offers

Hi Sir/Ma'am, We appreciate you for informing us on this fraudulent activity and would request you to DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We Never request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.
We assure you that we have already escalated this matter with concern authorities and our team is working on the same. Please accept our apologies for the inconvenience you have experienced. 

Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain.


Pickup reschdule

Sir/Ma'am, I have taken your request for pickup of your product and same will be picked in next 2-3 days. I apologies for inconvenience caused.  

Mujhe ye jante hue khed ho rha hai ki aap apka kharida hua item return karana chahte hai. Mai aapki return ke liye puri help karna chahti hu. 

Aapko ye inform karna chahungi ki aapke product ka pick up 2-3 din ke andar kar liya jayega. Pickup complete hone ke bad aap apna return ka stauts niche di gayi jankari se check kar sakte hai.
Snapdeal app pe My order section me jake- Jese hi aapke return kiye gaye product ka safalta purwak quality check ho jaega, hmari taraf se apke order ka refund/ replacment process kar dia jaega. Or jese hi hmari taraf se refund/replacement initiate ho jaega aapke pas iske liye confirmation email/ SMS ke dwara aa jaega.
Aapke sahyog or samjadhari ke liye dhanaywad.

Aapko ye inform karna chahungi ki maine aapke product ka pick up reschedule kar diya hai aur product ka pickup 2-3 din ke andar kar liya jayega.

PUC to RPR

Sir/Ma'am, I can see your product is picked and it usually takes 7-8 days post pickup to delivered at our Warehouse for Quality checks.
Would request you to wait. We will keep updating you via SMS & Email.  

Jese ki main check kar pa rahi hu, ki apka order pick ho chuka he. Pickup hone ke baad 7-8 dino ka time lagta hai product ko hamare warehouse mein pohachne aur quality check ke liye. Apse request karungi ke aap thoda intezar karein hamari team aapko email ya SMS ke dwara jaankaari de degi.


Asking Return reason

 Could you please help me with the issue you are facing with the item?

Maafi chaungi aapko pareshani hui, kya main jan sakti hu ki aap product wapas kyun karna chahte hain?

Sir/Ma'am, I have registered your complaint regarding the issue with the item. We would request you to wait for 24 to 48 hours for next step.

We will update you via Email & SMS.

 Maafi chaungi aapko pareshani hui, aapki shikayat maine apni team ko bhej di hai or hamari team aapko 24-48 hours ke andar sampark karegi.

Aapko ye inform karna chahungi ki aapke product aaj pickup kar liya jayga, hamare courier partner pickup ke liye nikal chuke hain.
As I can check, courier partner is out for pickup and item will be picked up at the earliest.

Trust pay policy

Sir/Ma'am, we are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered.

Hamari return policy bahut aasan hai. Product deliver hone ke 7 days ke andar aap return/replacement ki complaint register kara sakte hain.


Offers related-apply promo code

I would like to inform you that while placing the order at the payment page you need to click on apply promo code option and then enter your code, you will get the discount.
As I can check you have used discount coupon and got Rs.40 discount as per terms and conditions.

Aapko batana chaungi ki order karte samay aapko payment page par promo code ke box main promo code likh kar apply par click karna hoga tabhi aapko discount mil payga.
Jaisa ki main dekh pa rahi hu ki aapko is order par Rs.xx ka dicount mila hai terms and condition ke anusaar.


Customer care

Hi "customer name" In view of the health and safety of our employees, and due to the growing health concerns around Corona, we have temporarily disabled our customer care call centre. We encourage you to please use Whatsapp channel for assistance/complaint/feedback.

Priye grahak, aapko batana chaungi ki COVID-19 ki wajah se staff kam hai to jiski wajah se aap hamare customer care se baat nahi kar sakte hain, aapse anurodh hai ki aapka jo bhi concern hai please whatsapp ke dwara share karein.

Hi "customer name" In view of the health and safety of our employees, and due to the growing health concerns around Corona, we have temporarily disabled our customer care call centre. We encourage you to please use this channel for assistance/complaint/feedback.

Priye grahak, aapko batana chaungi ki COVID-19 ki wajah se staff kam hai to jiski wajah se aap hamare customer care se baat nahi kar sakte hain, aapse anurodh hai ki aapka jo bhi concern hai please yaha share karein.
the item you are looking for is one of our best selling item and i am sure you will like it.
the rating of the item is extremely good and the reviews shared by our previous customers are good too.



This may be due to unplanned market price fluctuations and limited availability of an item. The price may also vary according to the seller chosen to fulfill the order or customer’s delivery address. We try our best to avoid such fluctuations so that we can offer you the best price each time you make a purchase.


We would suggest you to accept the delivery of the item.  You can replace it with the desired size. You can raise a replacement request within 7 days after the item is delivered. We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. 
You can raise your return request from  "My Orders".
https://m.snapdeal.com/myorders  

Ham aapko suggest karenge ke order ki delivery accept karain. Order delivery ke 7 din ke ander aap replacement ki request de sakte hain.   Snapdeal per return bohat aasan he "Easy Return Policy se.  Aap apni return request "My orders" se bhi kar sakti hain.
   https://m.snapdeal.com/myorders  


Sir/Ma'am, I have registered your complaint regarding the issue with the item.
Pickup of your product has been initiated via courier partner and same will be picked in next 2-3 days. I apologies for inconvenience caused.  
I would request you to keep your product intact and original brand packing ready.

 Maafi chaungi aapko pareshani hui, aapki shikayat maine apni team ko bhej di hai.
Aapko ye inform karna chahungi ki aapke product ka pick up initiated ho chuka hai --- courier partner ke dwara aur product ka pickup 2-3 din ke andar kar liya jayega.
Apse request hai ki kripya product ko intact rakhiyega aur original brand packing ready rakhiyega.

Sir/Ma'am, I have registered your complaint regarding the issue with the item. We would request you to wait for 24 to 48 hours for next step and kindly share invoice/bill image by replying on the email which I have sent you on your registered email id.

We will update you via Email & SMS.

 Maafi chaungi aapko pareshani hui, aapki shikayat maine apni team ko bhej di hai. Apse request hai kripya invoice/bill ki image mere dwara bheji gayi mail par reply karke share karein. Hamari team aapko 24-48 hours ke andar sampark karegi.