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Issue : CX wants to know about delivery status
action: info shared
comm: info shared /// said try to deliver ASAP// CX agree
issue : cz wants to know about delivery status
action: DD SMS sent
comm: info shared/// ask to wait/// try best to deliver ASAP// CX agree
issue : order is late
action: tat 24-48 hrs given
comm: ask to wait //apology done/// CX agree
UD
issue: UD case// CX wants to know about delivery status
action: info shared // same day OFD
comm: ask to wait till end of the day //apology done//// OFD same day /// CX agree
issue : UD case /// CX wants to know about delivery status
action: info shared // FNDR filled
comm: apology done// tat 24 -48 hrs given// ask to wait CX agree
CMB
issue : call not connected
action: SMS sent
comm: na
issue : no response from CX side
action: na
comm:cx cut the call
issue : no response from CX side
action: na
comm: after 3 warning call cut ///
issue : cx want
action: call drop form filled
comm: CX said // call drop //
PDWP
issue : PDWP
action: complaint taken
comm: cx said status show deliver but cx didn't received the product/// apology done/// ask to reorder //cx agree
issue : PDWP
action: complaint taken// Tat 6days for POD
comm: cx said status show deliver but cx didn't received the product/// apology done/// ask to reorder //cx agree
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