Notes

DAY 2
TOPIC 03/02/2022
mngr. Darren Ivara

Hawaiian airlines is the biggest airlines in the USA.


ITS ALSO A COMPETETIVE AIRLINES IN THE USA

HAWAIIAN AIRLINES WAS A SECOND NAME OF THE AIRLINES THE REAL NAME OF THE COMPANY WAS ISLAND AIRWAYS LTD.

THE AIRLINES IS LOCATED IN HANALULU


THIS IS THE LINE OF BUSSINESS THAT WE HAVE ON HAWAIIAN AIRLINES


Guest Services - GenRes/ Hats
Loyalty Services - Hawaiian Miles / Paulani Elite
Corporate Travel - Corporate Desk
Ops Support - RAD / Hats Online
Group Travel - Group desk
Chat Support - Chat / SMS
Social Media - social Media
RNT Support - RNT Email

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DAY 3
04/02/2022


CITY THAT WE CATER
CITY CODE


Seattle ,Washington -SEA
Phoenix, Arizona - PHX
New York, New York -JFK
Oakland, California - OAK
Sacramento , Californioa - SMF
San Diego , California - SAN
San Jose, California - SJC
Los Angeles, California - LAX
Las Vegas, Nevada -LAS
San Fransisco, Califronia -SFO
Ontario, California - ONT ------------- new
Portland, Oregon -PDX
Long Beach, California- LGB
Orlando, Florida-MCO
Austin,Texas-AUS ------------------new
Boston, Massachusetts -BOS ----------- new
Kansas, - NCI
PAPEETE, tahiti -PPT
PAGO-PAGO, -PPG
Aukland, New Zealand -AKL
Sydney, Australia -SYD
Brisben, Australia -BNE
Haneda. Japan -HND
Kansai, Japan -KIX
Sapporo-chiitose, Japan -CTS
Incheon, South Korea - ICN
Fukuoka, Japan - FUK
HONOLULU, HAWAII (HNL) > Main airport
HILO, HAWAII - ITO
KONA, HAWAII - KOA
KAHULUI MAUI, HAWAII - OGG
KAPALUA, MAUI - JHM
LANAI, HAWAII - LNY
LIHUE KAUAI, HAWAII - LIH
MOLOKAI HOOLEHUA, HAWAII - MKK
SEATTLE(SEA) , WASHINGTON (WA)
PHOENIX (PHX), ARIZONA (AZ)
NEW YORK city (JFK), NEW YORK (NY)
OAKLAND (OAK), CALIFORNIA (CA)
SACRAMENTO (SMF), CALIFORNIA (CA)
SAN DIEGO (SAN), CALIFORNIA (CA)
SAN JOSE (SJC) , CALIFORNIA (CA)
LOS ANGELES (LAX), CALIFORNIA (CA)
LAS VEGAS (LAS), NEVADA (NV)
SAN FRANCISCO (SFO), CALIFORNIA (CA)
PORTLAND(PDX), OREGON (OR)
ONTARIO (ONT), CALIFORNIA (CA)
LONG BEACH (LGB), CALIFORNIA (CA)
ORLANDO (MCO), FLORIDA (FL)
AUSTIN (AUS), TEXAS (TX)
BOSTON(BOS), Massachusetts (MA)



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TOOLS

Sabre Interact
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Domistic Flights

Inter-island Flights

HONOLULU, HAWAII (HNL) > Main airport

HILO, HAWAII - ITO
KONA, HAWAII - KOA
KAHULUI MAUI, HAWAII - OGG
KAPALUA, MAUI - JHM
LANAI, HAWAII - LNY
LIHUE KAUAI, HAWAII - LIH
MOLOKAI HOOLEHUA, HAWAII - MKK


Transpacific Flights

SEATTLE(SEA) , WASHINGTON (WA)
PHOENIX (PHX), ARIZONA (AZ)
NEW YORK city (JFK), NEW YORK (NY)
OAKLAND (OAK), CALIFORNIA (CA)
SACRAMENTO (SMF), CALIFORNIA (CA)
SAN DIEGO (SAN), CALIFORNIA (CA)
SAN JOSE (SJC) , CALIFORNIA (CA)
LOS ANGELES (LAX), CALIFORNIA (CA)
LAS VEGAS (LAS), NEVADA (NV)
SAN FRANCISCO (SFO), CALIFORNIA (CA)
PORTLAND(PDX), OREGON (OR)
ONTARIO (ONT), CALIFORNIA (CA)
LONG BEACH (LGB), CALIFORNIA (CA)
ORLANDO (MCO), FLORIDA (FL)
AUSTIN (AUS), TEXAS (TX)
BOSTON(BOS), Massachusetts (MA)
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Molocai Hawaii

its a quit place
largest beaches
natureal beatuy and frindly eyeil
3milies for hiking

We can visit kalpukaka .

Kapaluha Mauii

150,00 Resedents
Modern life style
You can be able to ride a helicopter to see the beautiful places on this place
We can visit Garden eden of babmboo
afordable food , place to sleep and stores.
Surfing place that you can visit

Lanai
By: Tom Roelenes

beatiful of pine tree
you can be able to expirence the aloha spirit
Motchi its a jappanesse food

Moaula Ki

beach of hikihiki
KOLOHAVA

the persons are very traditional
adn very peaceful
One of the smallest island
this is a place that is not allowed to be visited.

North pacific place of hawaiian

Warm blue water
hot lava flow
Culture and tradition of the place
Black lava beaches
you can also buy aloha suviner
captian cook village
worth stoping painting church
pohunoha

explore hawaii volcano park
tropical halo
Alohaman for Galliries for hawaiies
you can be able to expirence , nature air fire.
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DAY 4
05/02/2022

RESEARCH ABOUT FILIPINISIMS


Filipinos have been described as friendly, outgoing, sensitive, easily offended, nosy, garrulous, direct, hospitable, feisty, irreverent, good natured, clever, witty, gregarious, happy, generous, easy to laugh, gracious, easy to befriend, casual, fun loving, sensitive and hospitable.

What Is Active Listening? Active listening requires you to listen attentively to a speaker, understand what they're saying, respond and reflect on what's being said, and retain the information for later. This keeps both listener and speaker actively engaged in the conversation.

Empathy is defined as the ability to understand the thoughts feelings or emotions of someone else.


PHARASPRASING
SAMMARAZING
GOOD CONVERSTATION

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Customer can apply for Extra Comforts
Treat yourself to our new premium product.

Extra legroom
Entertainment pacakge

Preferred Seats
Upgarde your Flights Expirence.

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DAY 4
06/02/2022
We're talking about call flow.

F.A.Q - is like a MY CSP > were you can be able to ask question
or get some answer.


North America flights > outside the Hawaiian state
Neigbour would be in side the island.
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DAY 5
08/02/2022

SABRE

steps to pull up the sabre

start menu , all programs ,click client application then sabre v.10


UUP-4 is the code for reservations agents.

ALT F3 APPLICATION SETTING WILL SHOW UP to change partition

Click the cert or ALT T

hit OK

then sign in to your log in to sabre

PNR ( Passenger Name Record)- Jargon As confirmation code, record locator and reservation code . __This given that was provided to the customer once the reservation was succesfuly book.

6 digit code - it was book for 3 passenger we send the six letter code to confirm her reservations , need to be provided to the customer for reservation code.

Host Carrier - Hawaiian Airlines
CODE is HA

hot keys to show the notepad is CTRL N

instead of ctrl v shift insurt as paste - ctrl C is working

AGENT SINE - unqie code agent sign two character with G**

To check the AGENT SINE CODE

Encode/decode Located on the upper part be side of sign IN / OUT
Agent sign EPR
click EPR
put EPR number
hit OK

Duty Code

Dash (-) - agents duty code
ZERO (0) - used for reversal of miles
FOUR (4) - this is being used by ticketing agents.
FIVE (5) - this is being utilized by airport
SEVEN (7) - provides higehst access this is for senior managers or supervisor.
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link for changing the password for sabre
https://forgetpassword.hawaiianair.com

To check the hot keys or shorcuts for process for the SABRE tool.
click HELP button
alt+H
shift+H

WORK AREA THAT WE HAVE IS 6